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Review of Victoria Inn

Victoria Inn
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Victoria Inn
Ranked #3 of 3 Hotels in Alliston
Alliston, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 March 2013

Not really sure if these people actually know how to run a business. There is never anyone there and even when you call they don't answer the phone right away. There is always a sign on the door saying to call the number if no one is there. We had friends that had booked a room and they were waiting outside with no one coming to let them in even when they called the number twice. It is ridiculous - you book on line with them but you cannot get into the inn. Why are they even open. You don't run a business this way - asking your customers to call if the door is locked. I have never heard of this. We took our friends down to the Red Pine and they stayed there. They only booked with the Victoria as it is down the street from our house and convenient. I will never recommend anyone to book with these people- never never never.

  • Stayed March 2013, travelled with friends
    • Value
    • Sleep Quality
    • Service
1 Thank Morfo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harpreet B, Guest Relations Manager at Victoria Inn, responded to this review, 14 May 2013

I would like to apologise for any inconvenience your guests experienced with the door being locked.

We have changed the process for check in, and the front door will no longer be locked at any time. In the past, when front office staff needed to step out for emergencies, the front door was locked for safety precautions and there was a caretaker and housekeeping staff on site at all times to allow guests in and out.

I have investigated with front desk staff and verified the incoming and outgoing calls made at the this time and confirmed your guests were at the door for 10 minutes. The front desk staff arrived to check them in and they had already left.

I have called the guests at the phone number provided to explain the situation and apologise and offer a one-time 50% off your next stay.

Please call my direct line at 705 250 4199 and I will arrange to compensate for inconvenience by offering a one -time 50% off your stay, including a continental breakfast, in order for you to get a proper experience at the Victoria Inn.

Hope to hear from you soon!

Harpreet Brar
Guest Relations Manager
Victoria Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Victoria Inn

Property: Victoria Inn
Address: 146 Victoria St West, Alliston, New Tecumseth, Ontario L9R 1L7, Canada
Region: Canada > Ontario > New Tecumseth > Alliston
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #3 of 3 Hotels in Alliston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Victoria Inn 3*
Number of rooms: 14
Official Description (provided by the hotel):
Guestrooms are equipped to meet your needs, for business or leisure for short and long term stay. They’re newly renovated with brand new self-controlled heating and air conditioning units in each room. Each guestroom includes: coffee maker, coffee/ tea, phone for complimentary calls, clock radio, microwave, mini fridge, 32-inch flat screen TV, hairdryer, iron/ ironing board, soap amenities, ice bucket, and luxurious bedding. The room rate includes complimentary Continental Breakfast and Wireless High speed Internet. ... more   less 
Also Known As:
Victoria Inn Alliston, Ontario, Canada

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