Wanted to stay in Silver Sands, Jamaica,because of prior pleasant reviews. However,we did not realize that the individual villas could differ so dramatically. We also did not realize that some villas are off the preferred listing and will be given to various other sources to be rented. When we arrived after a three hour trip , the refrigerator was not working. There was no ice for a cold drink, and there was nowhere to place our freshly purchased food items. Even though we had confirmed lunch requests prior to arrival, no lunch was provided. The promised WIFI connection was non-functional. Later that evening while trying to prepare some food, a large cockroach was found in the utensils, and later another on the kitchen floor .To make matters worse, there was no way to contact management for 2 days. The housekeepers tried in vain to contact management at Jamaican Villa Vacations. There was no emergency contact either. The same refrigerator would leak brown water everyday. The villa has a pool, but the filtration mechanism is so loud it can be disturbing while trying to sleep. When management finally showed up to get their credit card forms signed, they fixed the internet connection via telephone not WIFI. The refrigerator was fixed by the local staff, but management never addressed the leakage of brown liquid. The house staff leaves at 5pm. Therefore, if you want to warm your dinner that they prepare after 5pm, you must do so by sticking your face into the oven, light the pilot, and pray that it stays lit. The stovetop also had no pilot lighting mechanism. When asked if we could be compensated in some way Jamaican Villa Vacations outrightly refused any compensation. The fire inspection hung in the living room had expired in December of 2009. Again the complex of silver sands can be pleasant if you know the villa and its owner. If you do not know the villa or its owner, ensure that you have an out in writing! We had to leave and we were never compensated. The house staff was pleasant, but Jamaican Villa Vacations almost ruined our vacation.
- Also Known As:
- Silver Sands Vacation Villas Hotel Jamaica
- Silver Sands Vacation Villas Jamaica/Duncans