Let me start by saying that this poor review stems mainly from the lack of sound proofing at this resort, if it wasn't for this, I may stretch to an average scoring.
My husband and I spent 2 nights here on our 7 hotel/2 week break driving between San Francisco and Seattle and unbelievably it was this, the one hotel out in the wilderness, miles from the nearest house (as far as I could tell) that was the one that ended with us barely sleeping and leaving as early as we could due to the noise created by the family who moved into the rooms above us.
The noise started at around 7pm on the Friday evening (our second night) and sounded like the family were constantly moving all the furniture around - kids running up and down, chairs being scraped across the floor, maybe even tables and cupboard being moved. We could hear everything - just footsteps sounded like stomps. This went on until nearly midnight and as I was feeling unwell at the time, after 10.30pm my husband had gone up to ask them nicely to be a bit quieter, which didn't make any difference and led to me calling the front desk to ask them to address the issue. In fairness, the lady I spoke to was very pleasant about it and called the family, but nothing changed and we were getting rather frustrated. Although they had agreed I could move into another room (I suggested this or refund), at 11.30pm my husband didn't want to pack up (we were leaving the next morning anyway - otherwise would have moved).
Although I do hold the family responsible for allowing children to stay up so late and jumping around noisily, (then getting up at 6.30am and stomping down the iron stairs just outside our window) especially when they knew we could hear everything, I do believe that the main issue here is the lack of sound proofing within the units. Since this resort prides itself on the quietness, this is unacceptable.
Otherwise the units are fine, although the bedroom is rather cramped, the bed was very small and not particularly comfortable. The bathroom was rather dated with a shower that couldn't make up it's mind what temperature to provide water at. The kitchen was fairly well equipped but the space they have could be better used. The other slight moan I have is the swimming pool and hot tub required skimming with a net before you would want to use them, as there are so many leaves - I don't mind this too much, but for £150 per night, this hotel was the second highest priced hotel we stayed at (out of 7 that included 2 city centre Westin hotels that aren't cheap!). For the quality and comfort provided, I would expect to pay around £100 max. Although we experienced much better elsewhere even at that price range.
Such a shame, as it could be so lovely and is sat in a good location just 20/30 mins from Mt Rainier. A real disappointment from our trip.
- Official Description (provided by the hotel):
- The perfect getaway for Mt. Rainier National Park and Crystal Mountain. Charming chalet suites & a romantic honeymoon log cabin are tucked in the national forest, just 1 mile outside the northeast entrance to Mt. Rainier National Park & 7 miles from Crystal Mountain and its new Mt. Rainier Gondola. Soak in our hot tub and swim in our year-round heated pool (heated to 90° in the winter) -- we're Crystal and Mt. Rainier's only accommodations with both. Fireplaces, small fully equipped kitchens and renovated mountain lodge style accommodations are perfect for couples and families. Guests love our evening activities (weekends, holidays and summers) such as bonfires, movie nights, karaoke, crafts parties, and summer barbecues. Hike, sightsee, bike, ride horses, play disc golf in the summer. Ski, snowshoe and play in the snow in the winter. Open year-round. ... more less
- Also Known As:
- Alta Crystal Resort At Mount Rainier Hotel Mount Rainier National Park
- Alta Crystal Hotel