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“Questionable integrity”

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Comfort Inn & Suites Surrey
Ranked #8 of 19 Hotels in Surrey
Certificate of Excellence
Canada
Level 4 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Questionable integrity”
Reviewed 29 July 2013

I will be staying at the Comfort Inn in Surrey from Aug 2-5, 2013. My wife booked the Aug 2-4 dates weeks ago as part of a group rate for a family event. She called today to extend the stay by one night (a Monday) and was told that the hotel was completely booked and she should try the Holiday Inn Express.
I hopped on Expedia and it showed availability for the night in question, so I called the hotel from my cell phone. I inquired about the Monday stay without first giving my name and the desk clerk said they have 3 types of rooms available - 2 Queen, 1 King, or King Suite. I booked a room for the night without making issue over her lying to my wife about availability not 5 minutes earlier.
We have stayed at the Comfort Inn last year (see my very positive review). However, if the family event was not already booked for this hotel, I would not stay here because of the lack of integrity of the front desk clerk.

Stayed July 2013, travelled with family
Helpful?
Thank CanadaTravelFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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211 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Any
English first
Flagey-Echezeaux, France
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 July 2013

Breakfast was good, the suite I paid for was large, the staff met my needs from making reservation for taxi to directing me to places to eat in the area.

Location wise it's not the best, you need to have a car or enjoy walking a lot!

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 July 2013

I stayed at this hotel for one night while visiting British Columbia, from June 29th to June 30th, 2013.
My family and I arrived a little after check-in time (3:00 P.M.) and were pleasantly surprised as we walked in to find that the lobby looked very nice and clean, especially since this is a pet-friendly location. The staff was friendly and accommodating.
It is important to note that Surrey is not so close to Vancouver and its downtown area. So staying here to visit Vancouver means a 45 minutes to 1 hour drive (depending on traffic). The highway to go to Vancouver is currently under construction and that adds to the travel time.
The hotel is located in a very nice and safe area. There are two restaurants at walking distance (One is a PUB like restaurant and the other is more of a fast food restaurant).
There is enough parking in front of the hotel, but you need to get to the hotel early if you want to park closer to the entrance.
Walking the hall towards the room was a bit warm but, again considering this is a pet-friendly location, there were no unpleasant scents, it was very clean.
The room was very clean, the beds were supremely comfortable, the bathroom was also very clean.
The only small detail we noticed was that there seemed to be evidence of a small water leak from the top floor in the bathroom. Not a big deal.
Another plus is that this hotel is relatively close to the US/Canada border, so if you want to sleep a bit longer to avoid the long lines returning to the US (if you're doing so), then this would be a good option.
This hotel also provides free breakfast from 6:00 a.m. on weekdays and 6:30 a.m. on Saturday and Sunday. I have nothing but good things to say about this as well. The menu included, scrambled and hard-boiled eggs, bacon, different kinds of cereal, oatmeal, different types of juices, yogurt, toast, bagels, waffles...etc. The food is freshly prepared and the staff is there to help if you need it.
Lastly, check out is at 11:00 a.m. and was easy.
I would highly recommend this hotel, specially because it is a value for the price you pay!

Room Tip: If you prefer the first floor, specifically ask for it.
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dojei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince George, Canada
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 June 2013

I recently stayed at this Inn for 6wks, I found the staff to be incredibly friendly & knowledgable, from Steven at the front desk to Ismael, Belinda & Rosalie in the breakfast room. The Inn could use a bit of updating in the colours & furnishings but otherwise a very nice place to stay. Thank you to all the great staff who made my stay a pleasant experience.

Room Tip: higher floors have less noise as the banquet rooms are below the 2nd floor
See more room tips
  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marjorie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sooke, British Columbia, Canada
Level 5 Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 June 2013

We stayed here with my daughter's team for a ball tournament. Great experience! The staff were very friendly and accommodating (many hotels cringe at sports teams). Having access to the next door rec centre pool was very welcomed by our players and the on-site Tim Horton's and sports pub were both fantastic. Rooms were clean and very comfortable. Add in a great group rate and a full breakfast and we couldn't have asked for a better experience. We will definitely be back!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M0mmaBear75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Alberta, Canada
Level 6 Contributor
146 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 29 May 2013 via mobile

Having had mediocre experiences at the last 2 Comfort Inns it was a pleasure to stay in such a nice hotel . Lovely spacious room with all amenities. Very clean and tidy, a great breakfast in the AM. The staff were very friendly and helpful. We will be back on our next visit to this area.

Stayed May 2013, travelled as a couple
Helpful?
Thank Garth Stanley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 May 2013

Good customer service, clean/comfortable rooms and the breakfast isnt bad either. I enjoyed the view from my hotel window and the outdoor seating area. All the comforts you require while travelling on business and rather close to both Surrey and Langley.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrianMtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites Surrey

Property: Comfort Inn & Suites Surrey
Address: 8255 166 St, Surrey, British Columbia V4N 5R8, Canada (Formerly Super 8 Surrey)
Phone Number:
Region: Canada > British Columbia > Surrey > Fleetwood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Surrey
#8 Business Hotel in Surrey
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn & Suites Surrey 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Centrally located in an area with easy access to Vancouver and the US border, this hotel provides spacious accommodations with superior service and amenities. Guests at the Comfort Inn & Suites Surrey wake each morning with a comfortable sleep in our pillow-top beds and a delicious hot breakfast served in our dining room. You will also enjoy fast free high speed internet, in room coffee makers, daily newspaper and free parking. Our Guest Service Agents will also be pleased to direct you to wonderful local restaurants, golf, shopping, attractions and more. Also, kids under 16 stay free. COMFORT IS ALL IN THE DETAILS ... more   less 
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Also Known As:
Comfort Inn & Suites Surrey Hotel Surrey
Comfort Inn And Suites Surrey

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