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“Not your typical Sheraton”

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Sheraton Vancouver Guildford Hotel
Ranked #5 of 19 Hotels in Surrey
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not your typical Sheraton”
Reviewed 3 July 2013

This hotel is charge after charge after charge,

1) parking is 9.00 per night
2) internet access in your room is $19.00 per day
3) no fridge in your room
4) booking it a Sheraton.com allows you to choose the rate and options like free breakfast, internet ect, but automatically defaults to a lower rate and you will have to pay for these items at the hotel.

in my opinion find another hotel, like I said above, not your typical Sheraton.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Garett L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, 31 July 2013
Sorry you felt this way about the hotel. We do have several rate options available, some which are offered only a short period of time and each differs with the inclusions of amenities.

Thanks for taking your time to review the hotel.

Ryan Matheson
Director of Sales & Marketing
Sheraton Guildford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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428 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
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English first
Calgary AB
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 June 2013

Stayed here for one night on business in June, it was very close to my meeting location. King room originally assigned was right next to elevator and I am a light sleeper so they moved me to a room with two doubles with no problems (not my preference). It did have a fantastic mountain view. I am surprised that there was no other room on the preferred floors available (I am a preferred member) but I guess it's possible,
Internet costs extra in the room and I was told that the lobby internet was free but after multiple failed attempts found out that I needed a password (why they didn't tell me when I checked in or called I'm not sure)
My bathroom counter had some sort of substance spilled all over it (toothpaste? hair gel?) which was so obvious - I questioned the hygiene and the cleanliness of the hotel.

Room Tip: Try to get a room with a view of the mountains to the north?
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sharradog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, 28 June 2013
Thanks to taking the time to write about your experience at Sheraton Guildford. Your review has been given to the housekeeping department to review our practices and quality control. We're sorry that this was your experience with us.

Please let me know if you'll be in our area again, as we'd like to have you stay with us again.


Ryan

Ryan Matheson
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 May 2013 via mobile

We had a large conference group staying there; hotel was not prepared and service deplorable. Waited literally hours for food and room service. Very frustrating. I felt they took our money and did little else.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, 3 June 2013
I'm sorry that this was your experience with our hotel. Their have been a few exceptionally busy weekends and we are aware of the challenges we had with delivery of service for our In-Room Dining. Our management team has reviewed this and it will be better in the future during our busy times.

We welcome you to stay with us again.


Ryan Matheson
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
Level Contributor
297 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
Reviewed 15 May 2013

I actually give them 4 1/2 out of 5. I have rarely stayed anywhere where the staff was as friendly as helpful as the front desk and management at the Sheraton Guildford.
This is a beautiful hotel with a very nice restaurant and bar. It is perfect for business travelers and for club functions. The location is not touristy, but it is close to Hwy 1 and about one mile away there is a lovely treed park with trails for walking and jogging.
The buffet breakfast is about average for a hotel of this quality. $18 was a fair price for this.

But what made my stay memorable was the outstanding service.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank niemand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, 3 June 2013
What a great review, thanks for taking your time to respond. It's sounds like you got to know the hotel and area. Please visit us again.
Safe Travels,

Ryan Matheson
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level Contributor
71 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 11 May 2013

Beautiful room on 20th floor with a large spacious layout. Comfortable bed and quiet, just what I love. Got to enjoy the Club lounge on the 21st floor. Lounge is a little small for number of people that show up at times, but view was great and snacks appreciated. The gym was nice and bright with full height windows facing onto the pool area. It can be hot in the afternoon in the full sun. Only 3 elevators and then can be slow at times. Used the shuttle service to get Skytrain to the airport. Can't beat $5.50 cost to airport and get a tour of Vancouver.
Only problem I had with my room was shower in 2011 would suddenly cycle to full hot water. Even tried taking cooler showers but still would get burned. Suspect the temperature balancing sensor defective.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The_Dudes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, 17 May 2013
What a great and detailed review. Thanks for taking the time to share this with us, it sounds like you made the most out of your visit. I've let engineering know about the the water temp in 2011.

We look forward to having you stay with us again.
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penticton
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 May 2013

Recently stayed at the Sheraton on the 17th floor. I haven't been there in years and was really impressed with the renovations that have apparently been going on for awhile. The room that we stayed in was nicely decorated and the bed linens were gorgeous! The beds were comfortable and the bathroom was spotless. There was complimentary bottled water each day and the option to receive a coupon if you didn't have a change of linens.
We ate breakfast both days we were there in the "Fresh" restaurant/lounge and the food was EXCELLENT and brought to us by our server, Loula, who was an absolute delight with her ready smile! We also went to the lounge both evenings and Karen looked after us with her easy-going but professional way.
My only criticisms are the extra charge for parking ($9.95 a day), which I guess isn't unheard of in the city, but also an additional charge for internet of $9.95. However, I would definitely stay here again. It was a really good location for us in visiting family.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cindy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, 17 May 2013
Wow, what a great review. Thank you. We will celebrate the associates that you've mentioned. We appreciate your comments and glad that you wanted to share this with everyone on TripAdvisor.

Ryan

Ryan Matheson
Director Sales of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, Canada
2 reviews
Reviewed 30 April 2013

I stayed at the Sheraton for one night in April. I stayed on the 14th which gave us the most incredible view of the mountains. The room we stayed in was a very good size, clean, well laid out, and modern. However, the bathroom was quite dated which was disappointing. I found that the hotel found every way to get more money from me. I had to pay for parking and wifi. The room service was ridiculously expensive for mediocre food. The pool and hot tub are outdoors and very underwhelming. I expect more when I hear the name Sheraton. The bed also wasn't that comfortable. I have also stayed at the Holiday Inn Express just down the street from the Sheraton and would pick the Holiday Inn over the Sheraton any day, and save money doing it. It was overall a nice hotel, I just wouldn't stay there again.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lindsay p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, 3 May 2013
We appreciate your comments and I'm sorry that we missed on your expectations. We offer many different rates and packages, some of which have items included. From your profile, I see that you're a local Surrey resident please connect with me as I'd like to hear your thoughts in more detail.

Ryan Matheson
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Vancouver Guildford Hotel

Property: Sheraton Vancouver Guildford Hotel
Address: 15269 104 Ave, Surrey, British Columbia V3R 1N5, Canada
Phone Number:
Region: Canada > British Columbia > Surrey > Guildford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Surrey
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Vancouver Guildford Hotel 3.5*
Number of rooms: 279
Official Description (provided by the hotel):
Sheraton Vancouver Guildford Hotel, in British Columbia's Fraser Valley, is a four-star, 279 guest room hotel with a 26,000 sq ft conference centre near Stanley Park, Grouse Mountain, and White Rock. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Surrey
Surrey Sheraton

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