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“Great meals; good hotel”

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Sheraton Vancouver Guildford Hotel
Ranked #6 of 19 Hotels in Surrey
Montreal, Canada
Level 4 Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great meals; good hotel”
Reviewed 22 November 2013

There for a one-day meeting, the hotel was clean and comfortable. The breakfast and dinner were surprisingly delicious. The restaurant is top-notch! Very good, vegetarian options; and a decent wine list. Overall an enjoyable business experience. A nicely appointed gym is also available on the premises..

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeborahD449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, 27 November 2013
Sounds like you had a great experience packed into one day. We're glad you visited for business, next time try to check out our Spa!


Ryan Matheson
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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439 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (117)
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English first
Alexandria, VA
Level 5 Contributor
71 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 20 November 2013

This is a very nice hotel, with a large comfortable room. Customer service was excellent. I am a member of their rewards program and when I checked in they gave me vouchers for free hors d'oeuvres and breakfast in the lounge upstairs which I really appreciated. They also gave me free internet so I was truly impressed. These are valuable rewards! I was in meetings all day and as a single traveller it was great to go relax in the evening with a glass of wine and snacks without feeling uncomfortable as I might in the bar. Overall a good stay, would go back.

  • Stayed November 2013, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Alexandria-family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, 27 November 2013
Thanks for the great comments about your stay. We look forward to you coming back to visit again!

Safe Travels,


Ryan Matheson
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pekin, Illinois
Level 6 Contributor
266 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 27 October 2013 via mobile

I will start off by saying the customer service was very good from the check in to checking out and making sure you were taking care of properly. I would have rated this hotel higher but I thought the restaurant pricing especially for breakfast was overpriced, the room I had on the preferred level could have been better. There was hair in the bathroom on the floor that was not mine, the walls and carpet seemed to be stained and it made it seem like it needed a good deep cleaning. The positives about the room was the Starbucks coffee for the room coffee maker, the robes were quite nice and the bed and pillows were very comfortable. Overall I stay in a lot of hotels and this was not one of the best but I think if these things are addressed this could be a good experience but with $30 dollar a morning for breakfast and paying for parking you may want to consider these factors if on a budget because it adds a lot to the room rate and it stands out more than the customer service.

Stayed October 2013, travelled on business
Helpful?
1 Thank Dragons30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, 4 November 2013
Thanks for taking the time to write a review about your visit with us. I hope you reported your issues during your stay as we could have made arrangements to change you to another room.

It would be great to have some further feedback about your stay. I'm unsure about the cost for breakfast you quoted, however I'll look into our menu pricing. As for the preferred guest floor, did you have any specific suggestions on what could have been better?

We're always looking for ways to improve and because of your extensive travel, it would be great to have some further feedback.

Safe Travels,

Ryan

Ryan Matheson
Director of Sales & Marketing
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Gibsons, Canada
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 October 2013

We spent one night at the Sheraton Guildford. Very comfy beds! Great pillows! The room was spacious and clean. We had the breakfast buffet - something for everyone there, and good service, too. My only quibble is that a mini-fridge in the room would be nice; otherwise we are very satisfied.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Claire F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, 4 November 2013
Thanks for your review. We do have upgraded room types with fridges and microwaves. They are our corner rooms which a larger, with king size Sweet Sleeper beds and with Queen pull out. Be sure to book one for your next stay.

Ryan

Ryan Matheson
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KelownaBC
Level 5 Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 21 October 2013

Stayed at this property for one night prior to a early am flight in Vancouver (drove in from Kelowna) and stay was fantastic. The location is easy to find, check in smooth and great service/staff. Rooms were clean and comfortable. Parking was reasonable at $9/night underground and with easy access into building. Did not use facilities or wifi during stay. Check out was very easy and with a great night rest our travels went well the following day.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MCulic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, 23 October 2013
We're happy to be part of your travels. We look forward to your return.

Enjoy your trip!

Ryan
Ryan Matheson
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level 5 Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 20 October 2013

This property is located about 3 minutes off Highway 1 just across the Fraser River in Surrey. Guildford Mall is across the road and the Surrey Campus of SFU is within walking distance. Lots of fast food nearby is that's what you are interested in. Easy access back to the highway - I stay here when I have business both in Vancouver and out in the Fraser Valley. The hotel has had lots of upgrades over the last few years and it shows. Very comfortable rooms that are a good size, clean and nicely (not luxuriously) furnished. Friendly staff, lobby computer access, a breakfast/cocktail lounge for Starwood members and lots of on site parking. Good value for the money.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Howard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, 23 October 2013
Glad you're staying with us, as it seems you know the area well!

We look forward to your next visit, safe travels!

Ryan
Ryan Matheson
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida, USA
Level 4 Contributor
42 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 15 October 2013

I stayed here recently for a few days and was very impressed with the overall quality of the property. Service outstanding and considerate, from front desk to housekeeping, Nicholas and Corina in the lounge. I had a mountain view room. If you like to work out, they have a power plate in the gym, nice to see something different. The spa had great specials but was fully booked. I plan to book ahead next time so I can try out the spa and take advantage of some of the promotions. There is also a mall within walking distance.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SJ2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, 23 October 2013
Thanks for recognizing our team for the service, we'll be sure to give everyone a pat-on-the-back for you. Also, it's great that you noticed the power plate in the Sheraton Fitness center as it does give guests something new to change up your workout.

Come back soon, safe travels!

Ryan
Ryan Matheson
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Vancouver Guildford Hotel

Property: Sheraton Vancouver Guildford Hotel
Address: 15269 104 Ave, Surrey, British Columbia V3R 1N5, Canada
Phone Number:
Region: Canada > British Columbia > Surrey > Guildford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Surrey
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Vancouver Guildford Hotel 3.5*
Number of rooms: 279
Official Description (provided by the hotel):
Sheraton Vancouver Guildford Hotel, in British Columbia's Fraser Valley, is a four-star, 279 guest room hotel with a 26,000 sq ft conference centre near Stanley Park, Grouse Mountain, and White Rock. ... more   less 
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Also Known As:
Sheraton Surrey
Surrey Sheraton

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