I work in the industry and have seen it all but this hotel far surpasses many for service. While the hotel is an average mid scale hotel, the rooms are very clean and comfortable. I would consider the hotel a great value. What really impressed me was the staff. We encountered some problems with a taxi company that the hotel uses, however Brandon the front desk agent diligently called again and addressed the situation in the best way he could have. He is an asset to this team, and showed impressive customer service skills. Both women that worked overnight also demostrated the absolute highest level of service and I was very impressed. Then insured I was checked in fast and listened to me vent about the situations we had encountered earlier in the evening while ensuring I could get into a room as soon as possible. I truely believe that many hotels are very similar and offer similar amenities for around the same price.... however the customer service at this hotel is what sets it apart. I would recommend this hotel without hesitation.
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- Also Known As:
- Ramada Langley/Surrey Hotel Surrey
- Ramada Surrey
- Ramada Inn Surrey
- Surrey Ramada