Clean comfortable and quiet room although did find a paint brush in bathroom. Breakfast had good variety of breakfast items. Friendly,helpful desk staff. Hotel was easy to find located on king George Blvd in south Surrey and very handy to shopping.
We have been staying regularly at the Peace Arch Inn since it opened. We visit two or three times per year, and have experienced extraordinary service (Sav at the front desk in particular).
The hotel has a nice location on King George Blvd within 5 mins of many shops, restaurants, and City Center. There is a Subway and A&W on either side of the hotel.
The hotel has always provided nice, clean rooms. There is a better than average continental breakfast in the lobby. The pool and gym area are great. They keep the pool at a good warm temperature.
This is great choice for the White Rock/Surrey area.We won't stay anywhere else!
Highly recommended.
Overall good experience. Only 3 issues Coffee in Breakfast area was horrible and fresh fruit was not so fresh. Location was hard to find if you don't have a online navigator also the Best Western Sign should be a light up one.
We checked in Saturday afternoon due to a hotel switch. The original hotel we booked had misleading information on here about location. They graciously let us cancel, so we found this hotel much closer to our saturday night destination.
The gentleman at the desk when we checked in was polite....no complaints with customer service there. The rooms were reasonably clean, quiet...no issues here either.
So we check out at 11am & head to White Rock. 3 hours later we return to the hotel after we realize, neither of us packed the things we put in the fridge. The gent at the desk called up to housekeeping, she was just in the process of doing our room....so I went up to empty the fridge. I was told there was nothing in it...the icepack was on her cart. But the room attendant insisted it was empty besides the ice pack. Back to the desk, where the desk attendant argued with me, questioning if we already packed it. No, thats why we returned...he proceeded to second guess & defend the staff to being trustworthy, long time employee....this is the treatment I am most annoyed with...being told I emptied the fridge & they have no idea what happened to the stuff. Simple, someone took it. But to accuse us of lying about it was a first. I have stayed in many hotels & the odd time left things. Those things were always returned when I inquired.
Good thing it wasnt valuables.
Unreasonable staff and very poor service. What customer should be charged for making a COLLECT call from her room? Not only is the fact of the charge unreasonable, but the extraordinarily rude and inflexible front desk employee, Sav, just lost Best Western a customer. Clearly he was not empowered to make decisions, and his opposite of friendly manner made what could have been a simple fix into an outrageous example of poor service.
This was our second visit to this hotel since we had a very nice experience during our first stay. As expected, the second one was as good as the first. The room is clean, the breakfast is good and the location is near White Rock.
