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“Wow how could two best western locations be so drastically different?”

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BEST WESTERN Peace Arch Inn
Ranked #10 of 19 Hotels in Surrey
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Wow how could two best western locations be so drastically different?”
1 of 5 bubbles Reviewed 11 November 2013 via mobile

I had to split up my family between two best western plus locations. Surrey and Peace Arch. Our experiences were so different. The peace arch location was awful. Terrible customer service, broken toilets, extremely unsafe feeling. Every Best western plus locks the entrance door at night and you need to buzz to enter. The Surrey location always manned their desk and opened the door in a matter of seconds. The peace arch location often took more than 20 minutes to open. Such an unsafe hassle.
Awful location. Makes me want to avoid all best westerns.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bopily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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229 reviews from our community

Traveller rating
    77
    75
    38
    17
    22
See reviews for
82
67
18
36
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • German first
  • Any
English first
Pickering, Canada
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 9 November 2013

Stayed here late October/13 and found the location great for what we wanted.....stores and
restaurants close by...coffee and tea in the room for the morning, along with the Free
breakfast...eggs, waffles, and usual cold stuff took care of the morning munchies.
Nice large room, very clean, with two nice comfy queen sized beds.
Staff very friendly, and the whole deal reasonably priced.
Will stay there again when next in the area.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
British Columbia, Canada
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 6 November 2013

Clean comfortable and quiet room although did find a paint brush in bathroom. Breakfast had good variety of breakfast items. Friendly,helpful desk staff. Hotel was easy to find located on king George Blvd in south Surrey and very handy to shopping.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williams Lake, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 October 2013

We have been staying regularly at the Peace Arch Inn since it opened. We visit two or three times per year, and have experienced extraordinary service (Sav at the front desk in particular).
The hotel has a nice location on King George Blvd within 5 mins of many shops, restaurants, and City Center. There is a Subway and A&W on either side of the hotel.
The hotel has always provided nice, clean rooms. There is a better than average continental breakfast in the lobby. The pool and gym area are great. They keep the pool at a good warm temperature.
This is great choice for the White Rock/Surrey area.We won't stay anywhere else!
Highly recommended.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank T L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williams Lake, Canada
1 review
4 of 5 bubbles Reviewed 17 October 2013

Overall good experience. Only 3 issues Coffee in Breakfast area was horrible and fresh fruit was not so fresh. Location was hard to find if you don't have a online navigator also the Best Western Sign should be a light up one.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Maggie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 14 October 2013

We checked in Saturday afternoon due to a hotel switch. The original hotel we booked had misleading information on here about location. They graciously let us cancel, so we found this hotel much closer to our saturday night destination.
The gentleman at the desk when we checked in was polite....no complaints with customer service there. The rooms were reasonably clean, quiet...no issues here either.

So we check out at 11am & head to White Rock. 3 hours later we return to the hotel after we realize, neither of us packed the things we put in the fridge. The gent at the desk called up to housekeeping, she was just in the process of doing our room....so I went up to empty the fridge. I was told there was nothing in it...the icepack was on her cart. But the room attendant insisted it was empty besides the ice pack. Back to the desk, where the desk attendant argued with me, questioning if we already packed it. No, thats why we returned...he proceeded to second guess & defend the staff to being trustworthy, long time employee....this is the treatment I am most annoyed with...being told I emptied the fridge & they have no idea what happened to the stuff. Simple, someone took it. But to accuse us of lying about it was a first. I have stayed in many hotels & the odd time left things. Those things were always returned when I inquired.

Good thing it wasnt valuables.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank daisydreamdesigns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 20 September 2013

Unreasonable staff and very poor service. What customer should be charged for making a COLLECT call from her room? Not only is the fact of the charge unreasonable, but the extraordinarily rude and inflexible front desk employee, Sav, just lost Best Western a customer. Clearly he was not empowered to make decisions, and his opposite of friendly manner made what could have been a simple fix into an outrageous example of poor service.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WhirlwindAlaska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Peace Arch Inn

Property: BEST WESTERN Peace Arch Inn
Address: 2293 King George Blvd, Surrey, British Columbia V4A 5A4, Canada (Formerly Econo Lodge)
Phone Number:
Region: Canada > British Columbia > Surrey > South Surrey
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 19 Hotels in Surrey
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Peace Arch Inn 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
Located in beautiful South Surrey/White Rock area. The perfect setting to enjoy all the amenities of this beautiful location. 42 Deluxe rooms all including complimentary continental breakfast, indoor swimming pool, hot tub, sauna, complimentary high speed internet and coin operated laundry. Within walking distance to restaurants, the newest shopping district in the area. 3km from the famous White Rock Beach and Pier, Crescent Beach and Morgan Creek Golf Course. ... more   less 
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Also Known As:
Best Western Peace Arch Hotel Surrey
Best Western Surrey
Surrey Best Western

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