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Sandman Suites Surrey-Guildford
Ranked #7 of 19 Hotels in Surrey
Certificate of Excellence
Airdrie, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Value for Money”
4 of 5 bubbles Reviewed 5 November 2012

Every room is a suite with a balcony, free wireless internet, free underground parking and room service. The staff is always friendly and helpful and the hotel is very clean. If you are looking for a nice, affordable place to stay in Surrey, look no further.

Room Tip: I believe room 301 is the only room without a balcony and the window looks directly at the outside e...
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DonSteffanson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSandmanSurrey, General Manager at Sandman Suites Surrey-Guildford, responded to this review, 6 November 2012
On behalf of all the staff of Sandman Guildford we thank you for your kind reviewand for choosing the Sandman Hotel Guildford

We look forward to serving you in the future.

Sincerely
Michael Harris
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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115 reviews from our community

Traveller rating
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    17
    3
    2
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Japanese first
  • Any
English first
Calgary, Canada
Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 20 September 2012

If you’re planning to spend two or three days and would like to have a suite then this is the place. The suites are very spacious and have everything you need except for the food. You are 5 minutes away from the Guilford shopping centre and 10 minutes away from the Super Store. The staff are all very friendly. Thanks for reading this review.

Room Tip: If you are travelling North on 152nd street I suggest you turn left on 105 Ave and then the first ri...
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bowfalls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSandmanSurrey, General Manager at Sandman Suites Surrey-Guildford, responded to this review, 21 September 2012
Thank you very much for your kind review. I will be sure to share it with all our staffs here. Hopefully we will have the opportunity to serve you again.
And thank you again for staying with us.
Sincerely

Michael Harris
General Manager
Sandman Suites -Surrey Guildford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kelowna, BC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 July 2012

Full kitchen in the suite rooms, huge space in the rooms, free underground secured parking, free wireless internet and friendly staff. What more can you really ask for, for less than 100 bucks a night?

The views are good all around and the area seems nice, no complaints at all about it being a sketchy neighborhood, it seemed pretty normal to us. Mall is within easy walking distance, can see it well from the rooms on the upper floors. Easy to reach from either side of the highway so long as you look at the route in advance, know what exits to take.

Bed was massive and very comfortable, in it's own bedroom with a door, very nice!

And all this for being just outside Vancouver. 5 minute drive and you're in Burnaby.

Would definitely stay again!

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Psych76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chilliwack, Canada
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 12 July 2012

Great place to stay with your dog. Basically you get a small one bedroom apartment, with a balcony. There's a wooded area near the back of the hotel; perfect place to take your dog.
The suites could use some updating; they still have the old style bedspreads (duvets would be nice) the furniture in the living room has seen better days....However I have stayed there around a dozen times and will continue to stay there when in Surrey, BC. Good location, close to the freeway and adjacent to a large shopping mall. Although there is no fitness centre in the hotel, the community centre is just behind the hotel. The corner suites are my favorite! Lots of windows and the entrance to the balcony is in the kitchen. Excellent hotel for long term stays. All appliances including a washer and dryer.

Room Tip: Ask for a corner room on the west side of the hotel; a few floors up. Either the north-west or south...
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  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellinmoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 28 June 2012

Overall our room was clean, quiet and comfortable. Would have to echo the same comment about the sofa bed - the mattress was higher on the foot end than where you would normally rest your head. My daughter re-made the bed to rectify this. TV in the living room was not a flat screen, though it worked just fine. TV in the bedroom was a flat screen.

We parked in the secure, underground garage which had an unpleasant odor, but safety trumped that inconvenience. As we had our car, we did not notice whether the area was safe or not. We certainly didn't feel unsafe.

They do not have a fitness facility, unfortunately. It would have been a nice touch.

Did not patronize the restaurant, but they looked busy during our stay.

Should we find ourselves in the Surrey area again, we will certainly be back to this Sandman property.

Room Tip: We were on the 12th floor and found it to be quiet.
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hhmg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSandmanSurrey, General Manager at Sandman Suites Surrey-Guildford, responded to this review, 12 September 2012
Thank you for taking the time to share your positive experiences with us. We were certainly glad to have you as our guest, and we look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 11 May 2012

Stayed here for 2 nights, room was large, but run down, old CRT tvs, staples coming out of back of sofa, stains on floor in the bathroom,kitchen and on the fridge. No air conditioner in bed room, tap in kitchen leaked, shower handle was loose and leaking. For a penthouse i would expect something better. Internet connection was soooo pathetically slow (100kbps) that i gave up and tethered to my phone instead. Called over to the Sheraton (couple blocks away) and got a large room there for less than the cheapest room here.
Skip if you can.
oh and the bed was not the greatest, uncomfortable polyester duvet.
Decorated in the 80s and hasn't been touched since. A little TLC and they could really have a good thing going, hopefully management will put some cash into the place and make it a gem. Until then....pass

Room Tip: do not take upgrades, they are actually not worth it.
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  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank techtravel89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSandmanSurrey, General Manager at Sandman Suites Surrey-Guildford, responded to this review, 15 May 2012
Thank you very much for your comments posted on Trip Advisor.
At the Sandman Hotel we take all comments and opinions very seriously; and in doing so we use these as an opportunity to improve our services and facilities.

We are delighted to inform you that we have taken the necessary steps to correct the defects you’ve identified such as the missing staple in the sofa and adjustments to the loose shower handle. However due to our policy of being open, transparent and honest in all our interactions with our guests, I must inform you that a leaking shower, kitchen tap and stains on the floor, was not identified in our inspection.

We take full responsibility and acknowledge that from your comments our hotel was not up to the standard you would like it to be, and we endeavor to continue working on these upgrades and improvements.

We've done some recently upgrades to our hotel; some of which continue even as I write respond to your comments at this time. There are also plans on the drawing board at our Corporate Office to continue with these upgrades in the future (some of which you’ve highlighted); but unfortunately I’m not at liberty to disclose the dates these major upgrades commence as these projects are still in the planning stages.

Once again thank for your comments and for choosing the Sandman Hotel Guildford.

Please do not hesitate to contact us during your next stay, so we can do everything possible to ensure you have a comfortable stay with us.

We look forward to serving you in the future.

Sincerely
Steve Simpson
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guelph
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 16 March 2012

I've stayed here long term 3 times and it is conistent. I've chosen this hotel because it offers rooms that are essentially condos. They all have full kitchens, separate bedrooms, balconies and in-suite laundry- which is a huge plus if you're on the road for weeks and don't want to pack weeks worth of clothing in your suitcase. It is nothing fancy. If they were to upgrade the bedding to at least include a duvet cover I'd be happy. The bed is uncomfortable and the bedding are those aweful cheap hotel sheets. Based on the appearance of the hotel as a whole (looks very modern), I would expect that at some point they would make this minor upgrade! The furnishings are also old, and uncomfortable. The price is very reasonable so nothing else in the area seems comparable for what this hotel offers, so I'm willing to suck it up. I'd be willing to pay an extra $30 a night if it had more comfortable bedding, furnishings. etc. If you are looking for a place to stay long term, this is a good value overall.

Room Tip: all of the rooms are the same
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TSaleswoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSandmanSurrey, Manager at Sandman Suites Surrey-Guildford, responded to this review, 31 March 2012
Thank you very much for your comments posted on Trip Advisor.

Your comments both negative and positive, helps us to improve our product, and we are delighted that you took the time to comment. We truly value your feedback.

We've had the opportinuty to do upgrades to our hotel recently, by placing new carpets in many of our rooms, pubic spaces and all floors of the building. We've also added new furnishings and bedding to some of our rooms and have done work in the lobby area as well.

Presently there are plans to contunue with more upgrades to our hotel in the future that would include many of the points you've highlighted and we look forward to getting those future projects "off the ground".

On behalf of all the staff of Sandman Guildford we thank you for your loyal support and for consistently choosing the Sandman Hotel Guildford.

Please do not hesitate contact us during your next stay, so we can do everythig possible to ensure you have a comfortable stay with us.

We look forward to serving you in the future.

Sincerely
Steve Simpson
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sandman Suites Surrey-Guildford

Property: Sandman Suites Surrey-Guildford
Address: 10608 151a St, Surrey, British Columbia V3R 1J8, Canada
Region: Canada > British Columbia > Surrey > Guildford
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Surrey
#7 Business Hotel in Surrey
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Sandman Suites Surrey-Guildford 3*
Number of rooms: 88
Official Description (provided by the hotel):
Whether it's business or pleasure, Sandman Suites Surrey - Guildford has all the modern conveniences from comfortably furnished suites with plush bedding, on-site dining, high-speed Internet and sleek business facilities to suit all your needs. Located just south of Vancouver, and close to the US border, this Sandman is the perfect choice for your next stay. ... more   less 
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Also Known As:
Sandman Suites Surrey-Guildford Hotel Surrey
Sandman Hotel Surrey
Sandman Hotel Guildford

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