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“Mumford and Sons in Surrey, BC”

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Holiday Inn Express & Suites Surrey
Ranked #6 of 19 Hotels in Surrey
Certificate of Excellence
West Kelowna, Canada
1 review
“Mumford and Sons in Surrey, BC”
5 of 5 bubbles Reviewed 1 June 2013

We arrived before check in time, however, Raman was accommodating and changed our room to one that was available at that time. The check in went smoothly. We settled into our room. We went back downstairs to figure out how to get to Holland Park. We were only in town for the Mumford and Sons show (May 24th). Grace was at the front desk and assisted us with a warm smile, in printing off directions to Holland Park, informed us of how the transit system worked, that we only had to take one bus there. Allowed a friend to park their car in their parking lot for the duration of the show (in other words, was accommodating and very nice at this request that, in my experience, most would either charge you a fee or outright say no). Overall I was highly impressed with Raman and Grace at their display of outstanding customer service skills. The hotel was easy to locate, close to where we had to go, and very clean. My experience at this hotel met all expectations for an out of town trip. I highly recommend them and would go back there again!

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TinaM4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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230 reviews from our community

Traveller rating
    103
    89
    25
    6
    7
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81
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57
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Korean first
  • Any
English first
Corvallis, Oregon
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 30 May 2013

Stayed here for two nights. I'd absolutely stay again. Our room was spotlessly clean, spacious and tastefully-decorated. I felt no qualms about soaking in the bathtub. (If you travel a lot, you know what I mean.) I felt that I could rest and unwind after a long day of travel. Staff at the front desk were quite friendly and willing to answer any and all questions about the area. Breakfast was good. It included more than just pre-baked goods--with items such as eggs, sausage or bacon, and pancakes. (I'd prefer, though, if the yogurt didn't all have artificial sweeteners in them.) Enjoyed use of the hot tub and pool, both kept at perfect temperatures. Nice features in room include: microwave, refrigerator, coffee maker. Also liked the wooden furniture for keeping luggage off the floor. The only thing I would've liked better would be to have a room facing the back side of the property for more privacy. The front side faces a busy street. There is no restaurant on site, so you have to go out for lunch or dinner.

Room Tip: Ask for a room facing the backside of the property, it will be more private.
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank agazelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelowna, British Columbia, Canada
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 8 May 2013

Stayed here with a friend. Super clean and nice rooms. Breakfast really good with lots variety.
Staff were very friendly and helpful. Close to lots of shopping and places to eat or have coffee.
Will stay here agin for sure.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christina Marie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver Island
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 4 April 2013

We stayed a Fri/Sat night in March for our daughter's soccer tournament. There were 2 other sports teams staying in the hotel. Overall the hotel and facility was great. Pool is a decent size, hot tub was hot. Had a great reception room you can reserve to do team gatherings (meetings or group meals). Continental breakfast was decent (they're never awesome are they?).

No one really raved about the quality of the matresses. No in hotel restaurant but right across the street was an ABC Restaurant that was quite good and it was nicely furnished (can't say that about all ABC Restaurants). The room we staying in had 2 double beds rather than queens which I found quite strange for Canada. Apparently is it 1 king or 2 doubles? I would have liked underground parking but they said they had night time security for the parking lot. Location is easy to get to, right off Hwy#1 or at the end of 104 across the top of Surrey.

Room Tip: We were on the backside facing the courtyard and no outside noise was heard. Wondering if frontside...
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chiroken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B.C.
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 24 March 2013

Stayed for two nights in a king suite which had a pull out sofa bed for my kids. Room was clean but found it a bit cramped for a suite. Staff friendly,breakfast was average. Pool area was in the basement and was average-my son broke out in a rash after swimming so we didn't use a second time. Fitness area was clean and had good equipment. Was a good value for the price and would consider staying again.

Room Tip: On the back of the hotel so you don't get traffic noise from 104 Ave.
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SRKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poway, California
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 25 February 2013

Centrally located, clean and quiet. Breakfast was good. Exercise area very nice with a great indoor pool and spa. I will stay there again.

The staff was very helpful and friendly. There is a good family restaurant across the street and the freeway is very near.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review, 27 February 2013
All reviews are very much appreciated, but of course such positive ones such as yours are a real pleasure to read first thing in the morning, thank you.
I hope you were able to try out the new treadmill and utilize the many "extras" it has, I am still amazed at the built-in screen with internet accessibility....checking facebook while working out or listening to new youtube posts? Great fun!
We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kamloops, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 25 February 2013

As usual, one can expect certain standard with the HIE chain being family friendly. We were not sure about this hotel at first as there was no review yet and also no photo of the establishment. On arrival, it looks modern, so may be it is rather new. The hotel front desk staff was friendly, and we liked the nice glass doors of the breakfast area. The room was very clean and came with free wi-fi and complimentary newspaper. We had a very comfortable stay.

As we had stayed in many other HIE hotels that promoted themselves into the 4-stars image, here are some suggestions:
(1) Breakfast - the lady "Vilma" was very busy refilling breakfast items, but in small quantities at a time. Try refilling larger quantities, guests won't run out of food & time, and you will look more efficient.
(2) Breakfast - Add the little specialty creamos as available at other HIE hotels. Your customers will appreciate the nice treat to start their mornings.
(3) Bathroom condiments - Add mouthwash (we can live without the lotion).
(4) Load up a photo image on the HI page will make your guests feel more connected to you:)
You have great potential to make a 4/5 rating!!!

Room Tip: All the floors are good as it is in a quiet neighborhood.
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelbug641
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review, 27 February 2013
The time you have taken to write of your experience at our hotel is most appreciated. Your suggestions regarding breakfast and ammenities will be brought up at the next manager's meeting and will be considered, again I appreciate the effort made to bring those to my attention.
I am surprised about the suggestion of posting hotel pictures and the lack of reviews for our property however, as we have pictures on all channels including the www.hiexpress.com website and I am unaware of any internent booking avenue that would not share these photos with potential guests, nor do I know of any channel that does not link to reviews of our property. I would be very interested in knowing the url of the website you had visited as much effort is made to promote this beautiful hotel and showcase the wonderful things our guests have been kind enough to submit regarding their experiences. Please feel free to contact me directly at gm@hiesurrey.com.
Please accept my sincere appreciation for bringing this to my attention and we hope to host your next stay in Surrey soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Surrey

Property: Holiday Inn Express & Suites Surrey
Address: 15808 | 104th Ave, Surrey, British Columbia V4N 5L2, Canada
Phone Number:
Region: Canada > British Columbia > Surrey > Guildford
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Surrey
#4 Romantic Hotel in Surrey
#6 Business Hotel in Surrey
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Surrey 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
The Smart Choice among Vancouver Area Hotels! Welcome to the Holiday Inn Express & Suites Surrey. Located just outside of Canada's third-largest city, guests of our cozy hotel experience big city convenience with rural hospitality. Combining the best of the business and leisure worlds, our hotel in Surrey stands out from the crowd of other British Columbia hotels. Business travelers appreciate our convenient on-site meeting facilities, perfect for a corporate briefing, training seminar or board meeting. Even more convenient is our Surrey hotel's unbeatable location near local business and corporations, with easy access to the Trans Canada Highway and big businesses in nearby Vancouver. Guests in town on vacation find our location among the best of British Columbia hotels. Because we are located just east of Vancouver, our hotel's guests can enjoy the attractions and shopping downtown without forsaking the charming rural pleasures located further inland. Surrey's numerous recreational parks and outdoor activities are a sign of what lies just minutes away after escaping the city. Stay Smart at the Holiday Inn Express Hotel & Suites Surrey, and you can relax in elegant rooms with stylish decor and modern amenities, including free high-speed, wireless Internet access and a mini fridge and microwave in all rooms. Impressive among Vancouver hotels, our amenities include an indoor pool, hot tub, sauna and Fitness Ctr. And enjoy a free breakfast with a view of woodlands and wildlife. ... more   less 
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Also Known As:
Holiday Inn Express And Suites Surrey
Holiday Inn Express & Suites Surrey Hotel Surrey
Holiday Inn Express Surrey
Holiday Inn Surrey

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