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“What the hell???”

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Horseshoe Bay Motel
Ranked #1 of 1 Hotels in West Vancouver
Reviewed 7 January 2014 via mobile

I reluctantly turned my key in the door, stepped into the Room, turned on the light, and my jaw dropped onto the beautifully-carpeted floor. The classical furniture is gorgeous, the TV is huge, the bathroom is beautiful, there is a mountain of soft pillows, the trim and paint are exquisite, and the carpeting, as I mentioned, is beautiful. There's absolutely zero reason I would have expected the room to be this nice. Check in was pleasant, the desk clerk was helpful, parking is good, everything you need is nearby, and the price is reasonable.

This place is tied for first as the most pleasant surprise I've had walking into a hotel room.

  • Stayed: January 2014
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8  Thank senioreeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atthebay, Manager at Horseshoe Bay Motel, responded to this reviewResponded 12 January 2014

Dear Senioreeter,

Thank you for sharing your wonderful review with the TripAdvisor community. When I first read the title of your review, "What the hell," my initial reaction was Oh No! My trepidation was instantly replaced with joy when I read further. Glad to know that our Assistant Manager, Naomi, was helpful and that your entire experience with us was more than just good! We look forward to welcoming you back soon.
Best wishes,
Bree

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106 - 112 of 186 reviews

Reviewed 6 January 2014

We stopped here for an overnight on a road trip from Calgary. Loved it!! This adorable little motel knocked our socks off!! It was clean and quaint. The lovely lady at the front desk was friendly, welcoming and very helpful. The room has some interesting antique furniture and decorated somewhat over the top but it suited it and it was very clean. The bathroom had an amazing walk in shower and the luxurious toiletries were unexpected. The bed, linens and pillows were super comfy, clean and soft. There is no breakfast or restaurant but some delicious bakeries and cafes near by that are worth the stroll. We will stay here again and highly recommend it!

  • Stayed: June 2013, travelled as a couple
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2  Thank Shelley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atthebay, Manager at Horseshoe Bay Motel, responded to this reviewResponded 12 January 2014

Dear SHaldane,

Great to hear that you enjoyed your stay with us. Thank you for taking the time to post your well written review. We are thrilled that your chose to stay at the Horseshoe Bay Motel and we are so grateful for your comments. We definitely look forward to your next visit.
Warm wishes,
Bree

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Reviewed 28 December 2013

Christmas Day arrival and the desk clerk was very helpful and informative. We needed driving directions and she repeated them patiently several times in her sweet British accent. Seemed like this may be family owned and operated.. .

Room Tip: We opted for the convenience of the first floor where we could drive right up and unload.Some second...
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  • Stayed: December 2013, travelled with family
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1  Thank 234rhc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atthebay, Manager at Horseshoe Bay Motel, responded to this reviewResponded 31 December 2013

Dear 234rhc

Thank you for taking the time to share your thoughts. . Our treasured Australian staff member, Naomi, has made it her mission to ensure that all of our guests enjoy their stay with us. We are very pleased to know that you appreciated her assistance. We offer our sincere thanks to you for choosing to stay at the Horseshoe Bay Motel and we hope to welcome you again on your next visit to this area. Yours sincerely, Bree

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Reviewed 8 December 2013

We stayed here one night as a convenient place for catching the morning ferry to Nanaimo. We had a clean but standard motel room. The staff was friendly and parking free. There is no breakfast served, but there are a number of coffee places that open early in the morning close by.

The route to the ferry was somewhat obscure given that the motel is located close to the terminal, but thanks to the helpful map given to us by the reception it was no problem getting there.

Horseshoe Bay is a cozy little place where you can spend a few hours, and it has a good selection of restaurants.

We thought the motel was somewhat pricey given the standard rooms and service.

Stayed: July 2013, travelled as a couple
Thank Hajsgaard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atthebay, Manager at Horseshoe Bay Motel, responded to this reviewResponded 10 December 2013

Dear Hajsgaard,
Thank you for taking the time to write a review. We are pleased you found our location to be convenient and Horseshoe Bay “cozy”. You were here in July which is our peak season. Our rate for a standard room for two people was $128 (CAD) plus tax which was (is) completely in line with what other properties charge in the summer. We trust that your overall trip was successful and hopefully we will have the opportunity of welcoming you back.
Best wishes,
Bree

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Reviewed 14 October 2013 via mobile

We stayed here the night before getting the ferry to Nanaimo as it was handily placed for the ferry terminal. (Actually if you're driving then you do have to drive around 5km away from the motel to get onto the correct side of highway 1 so that you can get into the ferry terminal but that's no hardship really. )
The motel isn't that large and outwardly looks a little drab. However, the rooms have been refurbished and although the old style decor may not be to everybody's taste, it was clean and comfortable. The bathroom was beautiful with all new fittings and a decent fixed head shower. The bed was a little too firm for me and a couple of extra pillows would have been nice, but that's maybe nit picking of me.
There was a fridge, microwave, tv, tea/coffee maker and plenty of room to move around. The reception guy was helpful and courteous, gave us vouchers for local coffee bars/restaurants and took time to explain how to get to the ferry terminal.
I'd certainly stay there again and the only reason I didn't give it 5 stars is because of the slight shortcomings regarding the bed and pillows.

Stayed: October 2013, travelled as a couple
2  Thank DaveHarper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atthebay, Manager at Horseshoe Bay Motel, responded to this reviewResponded 22 October 2013

Dear Mr. Harper,

Thank you so much for taking the time to post your review. We are very grateful for your comments. I regret that you found the bed a bit firm. It is hard to please everyone. Another party who stayed in the same room as you, commented that a firmer mattress would have improved their sleep so we find huge variations in mattress preferences. We do store an additional pillow in all rooms, however if more pillows are needed, extras are available. Items like hairdryers, kettles, extra blankets and pillows, irons and ironing boards and ice are available for all guests who express a request for them. We even have extra toothbrushes and tooth paste on hand for guests who miss the ferry and therefore have an unexpected overnight stay with us. I am pleased that your found our Front Desk Duty Manager, Florent, to be helpful. We definitely look forward to welcoming you again.
Bree

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Reviewed 2 October 2013 via mobile

King size bed, walkin shower, quiet, clean and free parking and free WiFi made it a perfect stay for our last night in Canada for drying our tent, clothes and utilities before flying home. It is well situated, close to the waterfront and thereby situated restaurants and bars for the evening.

  • Stayed: September 2013
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2  Thank Daniel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atthebay, Manager at Horseshoe Bay Motel, responded to this reviewResponded 3 October 2013

Dear Daniel N.

Thank you very much for your outstanding review. We are truly grateful to hear that your experience with us was good. We were so glad to offer you a warm dry refuge from your previous successful but wet camping adventure. We are very happy that your stay with us was a pleasurable one and we can't wait to welcome you back again.
Kindest regards,
Bree

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Reviewed 26 September 2013

very friendly and helpful staff and convenient and walking distance to several really good restaurants I would recommend it highly if you are taking the ferry out in the morning. room was clean and very comfortable...

  • Stayed: September 2013, travelled solo
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2  Thank airportcarrie n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atthebay, Manager at Horseshoe Bay Motel, responded to this reviewResponded 3 October 2013

Dear airportcarrie n

Thank you for your very wonderful review. We are very happy to know that you enjoyed our location, our staff, the accommodation we offer and the ambiance of Horseshoe Bay. We really look forward to having you with us again.

Warmest wishes,
Bree

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Additional Information about Horseshoe Bay Motel

Address: 6588 Royal Ave, West Vancouver, British Columbia V7W 2B6, Canada
Phone Number:
Region: Canada > British Columbia > West Vancouver
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #1 of 1 Hotels in West Vancouver
Price Range: £69 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Horseshoe Bay Motel 2*
Number of rooms: 23
Official Description (provided by the hotel):
Horseshoe Bay's convenient location makes a perfect base-camp: for travelers planning day trips or longer excursions ~ to the West Coast and Gulf Islands, or to more northerly destinations through the interior of BC. Located in scenic Horseshoe Bay Village, the Horseshoe Bay Motel is affordable and conveniently located. It is close to all attractions; world famous Whistler is only 90 minutes away and the Ferry Terminal to Vancouver Island is at your doorstep. Horseshoe Bay is a gateway to both Vancouver and the wonders of Vancouver Island including Victoria and Tofino. ... more   less 
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Also Known As:
Horseshoe Bay Hotel West Vancouver

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