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“Absolutely horrendous experience”

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Ardtara Luxury Cottages
Reviewed 21 July 2009

We had an absolutely awful experience at the South Point Cottages. The smaller details as to why are secondary to the main reason: I suffered a very serious second degree steam burn (the most painful kind according to the doctor) inside the steamroom/shower.

When we arrived I carefully read the notes as to how to use the cottage and there was NO WARNING anywhere about the extremely dangerous steam vents.

My husband and I showered with our 15 month old son and when my husband got out, I passed our son to him to dry off. My foot went back a little for balance and then suddenly felt a pain so intense it may have taken awhile to register as the depth of the burn has left me scarred for life.

The only reason I wasn't hysterical with pain was that it could have just as easily happened to our 15month old who was in the shower with us and I was grateful that it hadn't. There are two extremely hot metal steam vents at calf level. In a large two person shower (as we have at home) there are several metal nozzles and hooks and I had no idea the steam was coming from there; I assumed it was coming from above. It was an awful way to find out.

My husband went to get a band-aid or polysporin from the lady who owns/runs the place and she had neither. Apparently $175 a night doesn't get you access to a first aid kit. Nor did she ever stop by to see how I was doing (the cottages are in her back yard).
In an effort to not upset my son any more, I went outside and tried to “breathe” out some of the pain. The owner was riding her mower and eventually had to pass me when she was done. She said “I heard you burned yourself”. When I showed her the burn she said I must have left my foot on it a long time for it to do that. No. I wouldn't have left it a millisecond longer than I had to. When I mentioned there was no warning and it could have burned my child who was in the shower with us, she said that she thought everyone knew what steam vents looked like as they have them at the “Y”. I don't go to the “Y”, my apartment building doesn't have a steam room, nor does my gym. If it was common knowledge that something so dangerous would be right underneath the taps I wouldn't have let my son in there. I distinctly said to her before we went up that it would be nice to try the “steam room” as a family and never did she mention the vents. She chose to ignore us the rest of the stay and we never got so much as an apology.

I was unable to shower or bath the foot for 4 months. I had to change the bandages and gauze at least daily for a month. I had to be extremely careful with my son's nighttime baths as I couldn't put my foot in the tub not to mention my inability to wear most shoes for several months.

The emergency doctor I saw when we got back to Vancouver suggested I take her to court. I would like my medical expenses taken care of so I have phoned a few times and asked to have her medical insurance information. She has repeatedly ignored my calls and emails. I am shocked this person is allowed to run a Bed & Breakfast.

I am a very busy professional mom so I haven't had the time to address this sooner but travel season really reminds me how important it is to research the places you are traveling to and the people running them.

  • Stayed: September 2008, travelled with family
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13  Thank jil8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 15 October 2007

My son (who is 8 yrs old) and I spend one night at the South Pointe Cottages this past weekend. We both really liked the experience. We stayed in the Napa Cottage.

The cabins are the perfect mix of city luxuries (iPod stereo, flat screen TV and DVD player, heated bathroom tiles) and forest surroundings. There is a good selection of DVDs or you can bring your own. No cable in the room which was fine by us.

The cabins are located behind the owners house at the back of the property. Yes, all the window are clear (including the bathroom window) but it is very private. You can sit in the clawfoot tub and look out at the forest around you. It would be a shame to block this view with frosted glass. There are plenty of curtains on the the other windows to provide privacy from the neighbours.

The breakfast was excellent and served in the cabin. Home made crab quiche with blueberries and yogurt.

Bowen Island is a great place to spend one night or a few nights. It is a great getaway without going to far from Vancouver.

I will definitely be back with my husband to try out the other cabin.

  • Stayed: October 2007, travelled with family
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2  Thank Erin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ardtara Luxury Cottages

Address: 310 Forest Ridge Rd, British Columbia V0N 1G0, Canada
Region: Canada > British Columbia > Bowen Island
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
Ranked #4 of 4 Speciality Lodging in Bowen Island
Price Range: £90 - £105 (Based on Average Rates for a Standard Room)
Number of rooms: 2
Official Description (provided by the hotel):
Two luxurious 400 sq. ft. cottages situated on three exclusive acres with a heated, outdoor pool. Relax on the deck of your cottage, lounge by the pool, or watch the cruise ships pass below from our sunny front deck. Your private, boutique cottage has a gas fireplace, oak/maple flooring, plasma TV/DVD, iPod stereo, heated floors and walk-in spa steam room or soaker tub. Your stay includes a gourmet breakfast prepared by our resident chef and delivered to your cottage, or you can choose our “hotel-only” option. Golf course and hiking trails only one minute away. We also host special events and weddings! ... more   less 
Also Known As:
South Pointe Luxury Cottages Hotel Bowen Island

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