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Black Rock Oceanfront Resort
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Reviews (1,641)
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All reviewsfetch restaurantrain showerfloat loungethe wild pacific trailmain buildingdrift spaone bedroom suitepacific spiritocean viewfloor to ceiling windowsthe kitchenheated floorssoaker tubon the rockslarge balconyamazing viewsvancouver island
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738 - 743 of 1,642 reviews
Reviewed 29 July 2014

We recently went to stay for 3 nights at the Black Rock Oceanfront Resort. We stayed in one of the cabins and were told after we arrived that there would be no housekeeping although we could call the front desk for supplies. However, a "housekeeper" opened our door and just walked in. I called the front desk to complain and asked that the head of housekeeping contact me but this was never done.

On our second day the power went out at 1:30 pm and was off until 7:00 am the next day. We had a meal at the restaurant which took an hour and 20 minutes to serve (which I had no issue with as they were using a generator) but the meal came to the table cold. We advised the waiter but were advised that we would have to wait even longer for a replacement meal. As we did not want to wait a further hour and a half for our meals we ate the cold ones.

It was apparent that the hotel was not prepared for the power outage, even though they are apparently common during storm season. We were to have flash lights in our cabins but there were none. Also, we were to have phones that operated without electricity but again we did not have such a phone in our room.

Finally we were advised that we could ask the front desk to make our dinner reservations. I had asked that reservations be made at Norton's. I received no call back and thus I called the front desk back and was advised that Norton's was not open due to the power outage and the fact that they did not have a generator. We went to Norton's the next day only to be advised that they were in fact open as they do have a generator.

Room Tip: Do not pick one of the cabins if you want housekeeping.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank AAV50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlackRock09, Manager at Black Rock Oceanfront Resort, responded to this reviewResponded 30 July 2014

Dear AAV50,

Thank you for taking the time to express your concerns with your stay mid-July.

Please accept my sincere apologies that a member of our team entered your room with out knocking or announcing themselves. I am sure they greatly regret the error and feel terrible for the intrusion. My further apologies that the housekeeping manager did not contact you directly.

I am not sure how the confusion regarding Norwood's and whether or not they had a generator started, I know we were referring guests there throughout the evening once we were able to contact them to confirm what they had availability as far as seats. My sincere apologies for this confusion.

Thank you for taking the time to express both your understanding and your displeasure with your experience in the dining room. I am so sorry that the sudden increase in business volumes due to the power outage directly impacted your enjoyment and experience in the restaurant.

You had noted that we were not at all prepared for the power outage. I too apologize for leaving you with this impression. Inside the night tables of every guest cabin there are two hand-crank flashlights. In addition, the front desk handed out over 100 small hand held flashlights and light sticks to assist our guests. We had created as many illuminated paths as possible to remove any potential walking hazards and we escorted guests to the cabins on a requested basis with our golf cart. This was an unplanned power outage which occurred due to a fire at a substation, we put our power outage response plan into action as soon as the power went out and although many years ago the coast experienced several power outages throughout a winter due to substantial upgrades this is now a rare occurrence.

Please accept my apologies that our Power Outage Plan fell short of your expectations.

Sincerest Regards,
Adele Larkin GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

Stayed for 2 night on our trip around Vancouver Island
The hotel is modern and bright.
We upgrade to a 1 bed suite and it was well worth the few extra $ it had a massive balcony over looking the Pacific ocean.
It had all the facilities you could wish for large bathroom with separate tub and massive walk in shower.
We had dinner in the restaurant on the first night and it was excellent.
All the staff were friendly and efficient.
Would return should we be lucky enough to be in the area again

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Paul&Kirby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

Let me just say you would have a hard time finding anything wrong with this place. Service, rooms, food and location are just perfect. They have a nice hot tub and pool. Not a large pool, but it doesn't seem to be overly busy. Both are located in a very scenic setting.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank PennyU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

Another couple and ourselves shared an Oceanview 2 Bdrm.Trail Suite. The wraparound views from the living rooms and bedrooms were nothing short of spectacular with tidal pools, trees, rocks and the waves of the open ocean beyond. The suite contained great amenities, including full size fridge, dishwasher, cooker, microwave and washer/dryer. We did plenty of late afternoon entertaining with friends at the spacious dining table and the outside balcony. The bedrooms had large King beds and our only complaint was that the TVs were somewhat tiny. The bathrooms were very spacious, with radiant-heated floors and, best of all, a soaker tub that enjoyed views through the bedroom to the outside via sliding glass panels in the bathroom wall. We did have some problems with closing and opening the doors from the bedrooms and living room to the balcony.

The architecture of the entire hotel complex is West Coast Contemporary and has a very different feel to its more traditional and pricier competitor, the Wickinninish Inn, further up the coast in Tofino. We booked the spa package and the ladies very much enjoyed the somewhat spartan pool/spa facilities after a morning of ocean fishing from the nearby marina. Our one dinner at the hotel restaurant was enjoyable with a great sunset view. The service was attentive, but the food was not overly memorable.

Overall, an excellent choice for a private, near-luxury level getaway to Canada's Pacific Coast. Be sure to spend a little more money to book the full oceanview rooms.

Room Tip: Sharing 2 bdrm. oceanview rooms gives you far more room and amenities. Ours was #2404 at the lower level of the Trail Suites with waters practically lapping below the balcony at high tide. If you prefer more extensive views, book the suites further up the hill.
  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
3  Thank CdnTraveller20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

We moved to Black Rock after discovering that another local resort was situated in a "modern" architectural disaster of a building with no air flow. Despite the higher price, the view from the room was something special, and the overall experience was unfo9rgettable. The proximity to outstanding nature made Black Rock an experience unlike any other.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank David Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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