I usually try and provide a balanced review of any place we've stayed and share both the high and low points bearing in mind that a lot of variables are involved in the experience at any property. I'm disappointed to say I can't do that for Isaiah Tubbs, and if they hadn't processed my payment in advance would never have stayed.
We spent a night at the resort about two weeks ago before beginning a one week stay in a house rental and can say that the negative comments by other reviewers were absolutely right - I wish I'd checked this site before booking, but we've stayed in the area for many years and driven by many times so thought we knew what to expect.
We were VERY wrong, and will NEVER return ... the price was excessively high for one night in a cottage, but initially I thought it might be worth it for the extra room and view. Not only was it not worth the money, but after complaining to the front desk about the terrible mattresses when checking out and being told "sorry, we've heard that from other guests" I am appalled that management would not bother to listen to customer complaints - clearly this is not a new issue.
We were in cottage 4, here's the list of issues : the door and lock didn't fit or work well, so it either didn't close properly or (the next morning) trapped us inside the cottage requiring rescue by maintenance; the beds and mattresses were terrible - hard and lumpy, worse than my previous worst hotel mattress experience; the fridge was gross, rusted and old - we only kept drinks in there and it was unpleasant opening it every time; the window screens were coming off at least 3 windows and on a hot day/evening meant we couldn't open the windows to get a breeze; the television set had terrible reception - the few channels we could find were mostly snow and impossible to watch; the lodge restaurant (where we had appetizers on the patio to save time) was very under-serviced - it took us 90 minutes to get 3 appetizers and 3 desserts (to go!) and we paid a very high financial premium for not leaving the grounds for dinner; our cottage phone message light was flashing the next morning but message service was unavailable - front desk staff didn't know this until I reported it and they checked their own mail ... I could go on and on but I think I've made my point.
The final straw was the drunken guests (probably a stag) that were in a couple of cottages and partied until late in the evening in the shared central area; once they left, another group started a bonfire on the beach and had very loud drunken conversations from 3-6AM ... when I finally got up to go and speak to them (I now know much more about their relationships than I ever wanted to!) I discovered we were locked in and had to be rescued. I realize that management cannot be held accountable for the behaviour of guests, but they should have been asked to lower their voices or relocate their party. We left as soon as we could that morning.
These cottages are not rustic - they're decrepit and run down. We have stayed in a wide variety of places across Canada and the U.S. and this sets a new low. For more than the price of an excellent room with a view in a 4 star downtown Toronto hotel they should at least provide a decent mattress and address maintenance issues.
We have been vacationing in the County for many years (since I was a child) and love everything about it. We have stayed in several of the local B&B's, motels and house rentals as well as camped at the Park, so we have a reasonable perspective on the range of accommodations available. We will return to the County with pleasure but never to this resort, the only redeeming thing I can say is that the over-priced food at the lodge was OK. Save your money and stay somewhere else.
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- Also Known As:
- Isaiah Tubbs Hotel Picton
- Isaiah Tubbs Picton
- Isaiah Tubbs Resort Picton, Ontario, Canada