I would start by heartily endorsing the lovely rooms in the new buildings on the property. We had already been warned by regular guests that the older, original rooms were in poor shape and not very appealing. We had a lovely view of the cornfields and woods behind from the comfort of the Muskoka chairs on the private balcony off our room. The good news ended there. Our first evening of a two night package stay was pleasant enough with a decent meal in Amelia's Garden restaurant with a wine tasting, four course meal. A few down notes: The lamb chop flavour melded into the filet and dominated the plate, the veggies in the risotto were more than just crisp, and the dessert selection was limited by the kitchen being short on one of the six desserts offered, plus the only dessert with chocolate had peanut butter. Breakfast the next morning, from a food point was acceptable but the service was appalling. The waitress wasn't just inattentive, she was nice and polite, but only could do one single task at a time, which meant each table waited a long time to get even a coffee refill and I had to ask for sugar on the table, as well as cutlery. The food was dominated by carb laden options with only one egg & meat option. Lunch at the pub was passable and our waitress, Sharon, was very attentive and obviously experienced. Dinner in the pub later that evening, was awful, The menu, under the new chef, has become a deep fried disaster. The dip for my husband's fish & chips came in a cheap black plastic dipping container with a plastic lid. At a restaurant/pub like this at these rates and they can't afford the little ceramic dipping bowls? Plus a carefully measured tablespoon of dip is a laugh. Same at breakfast this morning in the fancy dining room with the little black plastic containers?! It got worse. They lost our order. After nearly an hour we inquired about our salads, which after the prompting, arrived ten minutes later. The kitchen closed at nine (we had arrived at eight), when our mains arrived. I noticed immediately that the bowl containing my mussels was cold, but the butter plate was hot. So was my husband's plate. I forged ahead, but quickly realized that the county cider cream for my mussels was lukewarm. Quite hungry at this point I was willing to over look it and dug in to free the mussels of their shells so I could scoop them up with the sauce. one third of the mussels hadn't opened - bad news. I finally was able to summon the waitress. She offered me another meal. It's 9:15. My husband is nearly finished his meal and I would face another 15-20 minute wait. I passed on the offer and she removed the bad mussels. Breakfast the next morning was a nightmare. Only two staff on in a restaurant that was packed to the doors. No front of house manager - never came in. Guests start getting their own butter, or juice or napkins, or whatever was missing or not on the table. The two waitresses were overwhelmed and support arrived in the form of a bus girl who hadn't a clue about waiting on tables. It took 20 minutes to get a menu, and ten more for a coffee. I had to really work to get the waitresses attention just to get our order in. Total time for breakfast 1 hour 20 minutes and we ordered the chef's special which was a casserole dish. Many diners complained to the staff who were in the adjacent pub preparing for lunch service. We learned there was a new chef which may explain the deep fried food (in a restaurant touted for its cooking school and culinary skills!!!), and cutbacks to staff. Well Waring House management I think you reaped your just rewards on that decision because most of the people who did not enjoy their experience as a result of these decisions will be certain to share the bad news. At at cost of nearly $1,000 for a two night package deal I expected a five star experience not a two star experience, and self serve for breakfast just doesn't cut it. Unlikely to EVER return.
- Official Description (provided by the hotel):
- Rural hospitality meets modern convenience in the heart of Ontario's newest wine and culinary hotspot, Prince Edward County. Choose from 49 rooms and suites in our historical buildings or our new luxurious lodges. Fine dining in Amelia's Garden, casual fare and live music in the Barley Room Pub. Recreational hands-on cooking classes. ... more less
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- Also Known As:
- Waring House Hotel Picton
- The Waring House Picton, Ontario, Canada