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“Disastrous dining & culinary experience”
2 of 5 bubbles Review of The Waring House

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The Waring House
Ranked #2 of 5 Hotels in Picton
Orleans, ON
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Disastrous dining & culinary experience”
2 of 5 bubbles Reviewed 25 August 2012

I would start by heartily endorsing the lovely rooms in the new buildings on the property. We had already been warned by regular guests that the older, original rooms were in poor shape and not very appealing. We had a lovely view of the cornfields and woods behind from the comfort of the Muskoka chairs on the private balcony off our room. The good news ended there. Our first evening of a two night package stay was pleasant enough with a decent meal in Amelia's Garden restaurant with a wine tasting, four course meal. A few down notes: The lamb chop flavour melded into the filet and dominated the plate, the veggies in the risotto were more than just crisp, and the dessert selection was limited by the kitchen being short on one of the six desserts offered, plus the only dessert with chocolate had peanut butter. Breakfast the next morning, from a food point was acceptable but the service was appalling. The waitress wasn't just inattentive, she was nice and polite, but only could do one single task at a time, which meant each table waited a long time to get even a coffee refill and I had to ask for sugar on the table, as well as cutlery. The food was dominated by carb laden options with only one egg & meat option. Lunch at the pub was passable and our waitress, Sharon, was very attentive and obviously experienced. Dinner in the pub later that evening, was awful, The menu, under the new chef, has become a deep fried disaster. The dip for my husband's fish & chips came in a cheap black plastic dipping container with a plastic lid. At a restaurant/pub like this at these rates and they can't afford the little ceramic dipping bowls? Plus a carefully measured tablespoon of dip is a laugh. Same at breakfast this morning in the fancy dining room with the little black plastic containers?! It got worse. They lost our order. After nearly an hour we inquired about our salads, which after the prompting, arrived ten minutes later. The kitchen closed at nine (we had arrived at eight), when our mains arrived. I noticed immediately that the bowl containing my mussels was cold, but the butter plate was hot. So was my husband's plate. I forged ahead, but quickly realized that the county cider cream for my mussels was lukewarm. Quite hungry at this point I was willing to over look it and dug in to free the mussels of their shells so I could scoop them up with the sauce. one third of the mussels hadn't opened - bad news. I finally was able to summon the waitress. She offered me another meal. It's 9:15. My husband is nearly finished his meal and I would face another 15-20 minute wait. I passed on the offer and she removed the bad mussels. Breakfast the next morning was a nightmare. Only two staff on in a restaurant that was packed to the doors. No front of house manager - never came in. Guests start getting their own butter, or juice or napkins, or whatever was missing or not on the table. The two waitresses were overwhelmed and support arrived in the form of a bus girl who hadn't a clue about waiting on tables. It took 20 minutes to get a menu, and ten more for a coffee. I had to really work to get the waitresses attention just to get our order in. Total time for breakfast 1 hour 20 minutes and we ordered the chef's special which was a casserole dish. Many diners complained to the staff who were in the adjacent pub preparing for lunch service. We learned there was a new chef which may explain the deep fried food (in a restaurant touted for its cooking school and culinary skills!!!), and cutbacks to staff. Well Waring House management I think you reaped your just rewards on that decision because most of the people who did not enjoy their experience as a result of these decisions will be certain to share the bad news. At at cost of nearly $1,000 for a two night package deal I expected a five star experience not a two star experience, and self serve for breakfast just doesn't cut it. Unlikely to EVER return.

Room Tip: Don't stay in the older rooms or buildings
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Thorswitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norah R, Owner at The Waring House, responded to this review, 29 August 2012
So sorry you did not have a good experience during your recent visit to the Waring House. I will provide a couple of explanations—not excuses—which have resulted in some changes to the better. We have had some problems at breakfast because of understaffing. Mangers and staff have been alerted to set staffing levels at a more appropriate level and to call for additional assistance if volume is especially heavy.
I was disturbed to hear that your order was lost. We’ve been having some trouble with the printer in our kitchen. The problem is being rectified: a new printer is on the way.
I can understand that you don’t care for the black plastic dipping sauce containers. To be truthful, I prefer the ceramic containers as well, but for hygienic reasons (we like to keep our sauces covered and sealed) we’ve found that these better suit our needs. I’m sure you noticed the quality of our other dinner ware, so you can see that we strive to present our food in an attractive manner, but in this instance, we’ve made a concession to practicality.
Your comments are being shared with our team of chefs and managers. We’re determined to use all of our customer feedback to try to improve our customers’ experiences.
Again, we deeply regret that you found your stay with us unsatisfactory. If you’d like to contact me about any further outstanding issues, feel free to email me at comments@waringhouse.com and my staff will make sure the message comes to my attention.

Norah Rogers
Innkeeper
The Waring House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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392 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Golden Lake, Ontario, Canada
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 18 August 2012

The Waring House Inn was a lovely stop for four middle-aged women on a wine and theatre tour in Prince Edward County. Rooms in the House Next Door are clean, the beds are comfortable and the cosy-country decor appropriate for the area. The inn is close to many area attractions including wineries and theare in a tent; the dining room and pub have good- enough food and the prices are all moderate. The grounds are charming; the staff is pleasant. Expecting pools, no audible traffic, brand-new rooms and such is just silly. The Waring House is a pleasant country Inn not a chain hotel with a pool in the basement.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockwood, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 11 August 2012

We stayed in one of the newer rooms in the separate buildings, which was great including one of the cleanest and largest bathrooms I have ever seen in a hotel, with separate shower and tub.
The bed was very comfortable and clean and there was a fridge and fireplace which were also nice features.
We dined at the restaurant one evening (not the pub) and the food was superb and great value for quality of ingredients and taste experience. The dessert was unbelievable ... They have a coconut cream pie that is out of this world! The dining room itself could use updating as it seemed outdated, but that did not matter because the food was wonderful.
We wanted to try the cooking class but we missed it however I was able to treat myself for a mani and pedi at the spa which was perfect!
I was referred to this hotel by a colleague and I am glad I followed through on it as the reviews did not pop out to me online but it is a great stay.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Solley100b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 31 July 2012

This was our third stay at the Waring House. This time we were in the House Next Door. It is more rustic compared to the newer Quaker Cottage. Be advised that if you want to book a room in the House next door that not all rooms have a shower, some only have a soaker tub. The newer buildings are more "Hotel-like".
Breakfast was included and it did not disappoint. The pub is a great place to eat, have a drink or two, and meet people. Seems to be equally populated with tourists and locals. The service is excellent!
The location is good because it is close to Picton without being right in town. The traffic on Main Street can get very busy in the summer. It is also a good location to go touring around wine country.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pinnhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, Nova Scotia, Canada
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 29 July 2012

We stayed here, in the "House Next Door" for two nights for a wedding in July. There were certainly pros and cons about this place!

Pros:
-the gardens were beautiful
-the beds were comfortable
-the grounds were well kept
- the venue was very nice for a wedding
-the food was always good, including at the wedding!
- our room was pretty quiet

Cons
- this was not a family friendly place to stay, they do not have cribs/playpens for children to sleep in, there was no children's menu and for breakfast I felt as though it was a problem that we had a toddler with us and wanted him to eat breakfast too.
-the rooms were not that clean and were dated
-the deck really needed to be painted/cleaned
-service was inconsistent
-There was no door, just a curtain for the closet, and no door at all to the bathtub and sink area
-our room only had a tub and no stand up shower
-very close to a rotary and traffic
-a pool would be a nice addition

I probably wouldn't stay here again, or if I did, I would try the newer rooms.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diggcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 28 July 2012

Room and suites are in annexes situated in the grounds, Lovely spacious suite with two tv's, huge bath and bath goodies were renewed daily, patio outside each room with loungers, British style pub, food good and breakfast very substantial, believe they have just got a new Chef who is british. Staff very friendly and helpful. Sundays there is a cookery school, but did not have enough time to try out, seems to have got a good name locally. Beauty spa - which I did use was well priced and staff were very professional. There was a wedding while we were there, but it did not disturb our nights sleep. Good spot to use as a base, some lovely places to visit - as well as Wineries!
Only thing to moan about was the lack of a swimming pool!

Room Tip: Choose the Quaker Annex, it is quiet
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  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank evanssindri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ottawa on
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 July 2012

Just returned from a stay at Waring House, our room was great! Very quiet and relaxing. We decided to eat on site and were happy we did, the food was amazing. We spent the rest of the evening in the pub and enjoyed the live entertainment and chatting with the locals that had come in for a bite to eat.We would most certainly come back.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ourpines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Waring House

Property: The Waring House
Address: 395 Sandy Hook Road, Picton, Ontario K0K 2T0, Canada
Region: Canada > Ontario > Prince Edward County > Picton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Picton
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Waring House 3*
Number of rooms: 49
Official Description (provided by the hotel):
Rural hospitality meets modern convenience in the heart of Ontario's newest wine and culinary hotspot, Prince Edward County. Choose from 49 rooms and suites in our historical buildings or our new luxurious lodges. Fine dining in Amelia's Garden, casual fare and live music in the Barley Room Pub. Recreational hands-on cooking classes. ... more   less 
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Also Known As:
Waring House Hotel Picton
The Waring House Picton, Ontario, Canada

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