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“No Attempt to Resolve Problem with Meal”

Inn-Lake on the Mountain Restaurant
Ranked #11 of 74 Restaurants in Picton
Certificate of Excellence
Price range: US$10 - US$20
Dining options: Breakfast, After-hours, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Picton
Level 4 Contributor
42 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
“No Attempt to Resolve Problem with Meal”
Reviewed 4 June 2014

Two of our group ordered the wild boar special and were unable to eat most of the meat as there was disproportionately more fat and gristle than meat on three slices of the meat. Each of our specials had five slices of wild boar meat. One piece was all fat and gristle and absolutely unpalatable. Neither of us touched it. The other two pieces of meat were at least 50% fat and gristle and we spent a lot of effort cutting off the fat and gristle. Of the remaining two slices we only had to cut off the fat around the edge and we were able to eat it. It was frustrating to have to spend so much effort slicing around fat and gristle to find some small bits of meat to eat! We informed our server who empathized with us and went back to the kitchen to tell them how disappointed we were with the special. She returned and repeated the story from the kitchen "that is the way boar is". This is not good customer service. The manager should have come to our table and attempted to resolve the issue. We were not expecting a free meal but perhaps a complimentary dessert or a small reduction in our bill since we couldn't eat a large portion of our meat. The couple sitting beside us both ordered the special and they had the exact same experience with a huge pile of fat left on their plates that went back to the kitchen. Obviously this was not a random mistake but all diners were being served very fatty portions. People are generally health conscious and do not eat the fat and gristle on meat and it should have been trimmed. I resented paying $29 for a meal when I left hungry! I live in the area and will definitely not be returning to Lake on the Mountain for dinner. The pretty setting doesn't compensate for the arrogance of the kitchen and unwillingness to satisfy the customer. Spend your hard earned dollars elsewhere and dine at Blumen, Portobello or Merrill Inn where the food is excellent and customer service is exceptional.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank countyfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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294 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Kingston, Canada
Level 6 Contributor
105 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“One of the Best Lunches I've ever had!!!”
Reviewed 25 May 2014

We decided to do a spontaneous road trip and wanted to explore Lake on the Mountain. We explored the lake then decided to have lunch. The service, food, beer (locally done in the brewery) and the house red wine was incredible. We will be back!

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank alwaysdreamin1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
Level 6 Contributor
224 reviews
126 restaurant reviews
common_n_restaurant_reviews_1bd8 79 helpful votes
“Great Spot with Fantastic Service”
Reviewed 11 May 2014 via mobile

An excellent location with fantastic views. The patio is super on a warm sunny day and the staff are extremely friendly. Their menu offers some unique options to include their home brew. The meals (two visits so far) were average and likely the only reason why it was not rated 5-5. Worth a visit and one of my fav in Prince Edward County.

Helpful?
Thank Dean T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
80 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
“Great position with lovely views”
Reviewed 9 May 2014

This is in a wonderful location with lakes on both sides - it was full with cyclists the day we went for lunch so returned in the evening having booked a table and had a pleasant meal by the log fire. Food was good but not outstanding and we enjoyed our evening.

Visited May 2014
Helpful?
Thank fido0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Picton, Canada
Level 5 Contributor
46 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Absolutely beautiful outdoor patio”
Reviewed 15 April 2014

Lake on the Mountain is a must see attraction in Prince Edward County. You can't visit it without a stop to the Inn. It is a beautiful, historic restaurant. The patio overlooks the lake. They service incredible food. Try the tourtiere and a caesar!!

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank mobay67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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