We've stayed at Tsa Kwa Luten twice for 3-day getaways, and frequently for lunch or dinner on day trips since we live relatively closeby. Our most recent stay was in mid Sept. 2010. The location is spectacular, situated at the southern tip of Quadra Island, with unobstructed vistas southward down the Georgia Strait, and surrounded by evergreen forest. The king room was clean and spacious, the bed comfortable and we enjoyed not having a TV to distract us from our getaway. The staff were unfailingly courteous and helpful. We read, had naps, went for walks, watched the passing marine traffic, visited with other guests, and generally had a relaxing few days. That was all good.
The biggest disappointment for us was the food, since there has always been a high quality maintained in the past, and that's one of the main reasons we've chosen to return to Tsa Kwa Luten. Sadly, the food quality has taken a nosedive. We had to send one meal back to the kitchen, and were disappointed in and/or didn't finish several others. While some of the offerings were good, overall the food quality was mediocre.
When we returned home we took the time to write a letter to the General Manager and also the Head Chef, outlining specifically our areas of disappointment. We didn't even receive the courtesy of an acknowledgement. That sends the message that direct feedback from return customers isn't of much interest to the management. We were very sorry to see that, but now understand why our guest experience went downhill. We won't be returning, and will now find a different location for our getaways.
- Official Description (provided by the hotel):
- An oceanfront nature based resort offering privacy and seclusion on Quadra Island, a 10-minute ferry ride from Campbell River. Deluxe main lodge or beachfront cottage accommodation featuring ocean views of Discovery Passage. Savor west coast seafood cuisine in the casual atmosphere of the Dining Room. ... more less
- Reservation Options:
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