We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The customer is not the focus here...”

Dining at Tsa-Kwa-Luten Lodge
Restaurant details
Reviewed 19 August 2013

Three friends and I went for a lunch in this beautiful lodge. After inquiring if the seafood was fresh, and informed it was, we ordered a crab, shrimp and avocado salad. When our lunch came, we noticed we did not have dressing, the shrimp was frozen bay shrimp and there was NO CRAB! (This was a $12.00 salad!) We called the waitress over and pointed out the problem, and she said they were out of crab and dressing. What? We requested some other dressing, and asked for an adjustment in the bill, since we did not get what we ordered, She agreed. When the bill came, we were charged the entire amount. Once again we called the waitress over and she said she needed to speak to the manager. When she returned, she told us, because we ate the salad, we were going to be charged the full amount! After disagreeing with this decision, we were given $1.20 off each salad and free bread. Unbelievable! Not going there again.

    • Value
    • Atmosphere
    • Service
    • Food
Thank SusanLRB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (40)
Traveller rating
Traveller type
Time of year
Language

34 - 38 of 40 reviews

Reviewed 17 July 2013

The first mistake was to bring the wrong soup for our guest. We had to wait for the one she ordered and our clam chowder got cold and stiff. The clam chowder looked like it was out of a can. The fish platter was not what we expected, the salmon felt and tasted like it was previously frozen. This is not what to expect to eat on a BC island. When the bill came we were charged for for 2 bottles of wine, while we had only 1. I think it was more than enough for one night. Everybody we have talked about this place swore that they had a great dinner here. I do not know why we had to be the unlucky ones to experience such poor quality and service. We are going back in early August and we hope things will change by then.

Thank daveofparksville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2017 via mobile
Google Translation

Thank PaoloGiannotta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2016 via mobile
Google Translation

Thank Kerst D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2016 via mobile
Google Translation

Thank Aleya G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Dining at Tsa-Kwa-Luten Lodge also viewed

Quadra Island, British Columbia
Quathiaski Cove, Quadra Island
 
Quathiaski Cove, Quadra Island
Quathiaski Cove, Quadra Island
 

Been to Dining at Tsa-Kwa-Luten Lodge? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing