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“Not up to expectation”

Dining at Tsa-Kwa-Luten Lodge
Restaurant details
Reviewed 3 September 2013

While we enjoyed our stay at the Lodge, the restaurant did not match the standard of the Lodge. The setting was beautiful and, unlike some the other reviewers, our service was pleasant and attentive (we were the last people in the restaurant). The main menu had lots of items but the wine list was limited, and had some very questionable wines for a place as supposedly upscale as Tsa-Kwa-Luten Lodge (for example, what's a $9.50 bottle [BC Liquor store price] of BC Pinot Noir doing on the wine list?). My wife thought her ribs were mediocre - the sauce tasted like it came out of a jar with no flare or inspiration. Our friend enjoyed his pork tenderloin, while they did not have the avocado shrimp and crab salad (but it was the end of the day). The baked Camembert appie was tasty but the tomatoes slice that came with it was green. The squash ravioli was enjoyable though the sauce was quite plain. The desert menus was very limited and had the usual dinner entries: cheesecake, pie and ice cream. All in all the food was ok to better than ok, but fairly plain and uninspired...what you might expect at a two or three star hotel rather than this lovely lodge.

Thank AHStryd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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32 - 36 of 40 reviews

Reviewed 31 August 2013 via mobile

This is a beautiful setting and the food was very good. BUT and it's a big but - the service was less than mediocre. The beer we chose was not available, my wife asked for potato but got pasta. They were out of one of the ingredients for my meal and there was a lack of awareness - our water glasses emptied but we had to ask for them to be filled and we had to ask what the featured items on the menus were. This should have been part of their sales pitch.

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Thank Cowichanadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2013

Three friends and I went for a lunch in this beautiful lodge. After inquiring if the seafood was fresh, and informed it was, we ordered a crab, shrimp and avocado salad. When our lunch came, we noticed we did not have dressing, the shrimp was frozen bay shrimp and there was NO CRAB! (This was a $12.00 salad!) We called the waitress over and pointed out the problem, and she said they were out of crab and dressing. What? We requested some other dressing, and asked for an adjustment in the bill, since we did not get what we ordered, She agreed. When the bill came, we were charged the entire amount. Once again we called the waitress over and she said she needed to speak to the manager. When she returned, she told us, because we ate the salad, we were going to be charged the full amount! After disagreeing with this decision, we were given $1.20 off each salad and free bread. Unbelievable! Not going there again.

    • Value
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Thank SusanLRB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2013

The first mistake was to bring the wrong soup for our guest. We had to wait for the one she ordered and our clam chowder got cold and stiff. The clam chowder looked like it was out of a can. The fish platter was not what we expected, the salmon felt and tasted like it was previously frozen. This is not what to expect to eat on a BC island. When the bill came we were charged for for 2 bottles of wine, while we had only 1. I think it was more than enough for one night. Everybody we have talked about this place swore that they had a great dinner here. I do not know why we had to be the unlucky ones to experience such poor quality and service. We are going back in early August and we hope things will change by then.

Thank daveofparksville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2017 via mobile
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Thank PaoloGiannotta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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