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“Great AMS Airport Hotel for a Single Traveler”

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citizenM Schiphol Airport
Ranked #2 of 10 Hotels in Schiphol
Certificate of Excellence
Reviewed 20 November 2011

I had a quick overnight stay at AMS and did not want to have to deal with taking a shuttle. It seems like many hotels in the area charge you for the shuttle and are in the middle of nowhere. It's a 5 minute walk from the terminal. The CitizenM is new, trendy, clean and comfortable. Staff are young, friendly and helpful.

The space in the room in maximized and may feel a little tight for some. For a single traveler, the hotel is perfect. Toilet and shower are in the middle of the room enclosed in glass. Not a lot of privacy if there are two people sharing the room. The room comes with free movies and internet. I found the bed to be extremely comfortable and loved the down comforter. I didn't want to get out of the bed in the morning.

Lot's of food options in the lobby.

  • Stayed: November 2011, travelled solo
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Thank DKHNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,609 - 3,615 of 5,354 reviews

Reviewed 20 November 2011

Fabulous concept and really enjoyed the design features and the clever use of space and technology. Would recommend it to all for a good value, freindly staffed and expertedly maintained hotel

Room Tip: The 7th floor city view was amaazing morning and night
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  • Stayed: November 2011, travelled solo
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Thank Cormac Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2011

I am frequent traveller to Schiphol and have stayed at the CitizenM many times and I have (as seen by my past review) been pleased with the experience. The past six months the hotel has however started going down-hill.

The location is of course still great and the check-in is easy and usually pretty fast using the touch screen terminals for self check-in. Nothing has really changed in the rooms except for the addition of a small desk (which is an improvement) so it is a small compact room with a very comfortable bed (and if there is more than one person staying in the room be aware that the shower and toilet are virtually in the room with only glass doors separating it from the rest of the room).

Now on to some of the issues. There is free wifi offered and that has always worked well but the past 3-6 months it is often been poor connections and slow speeds. Upon complaining the responses have been that it is an issue that they are aware of and it is because so many are using it - suggested solutions have been to either wait a few hours or sit in the lobby where the connection is better. Neither has been a good solution since I usually do not want to wait a few hours and I often work on the computer so do not want to sit in the lobby doing that (and I am usually on the phone at that same time). So really a need for upgrading the connections.

An additional feature of the hotel that was cool and innovative were the mood pads. On my past five stays these have however also been working worse and worse. Often they are displaying 'please wait' and keep restarting. Surely they fix it going down to the lobby but it just appears as if these are due for an upgrade as well. They were modern when the hotel opened but now they appear antiquated and do not function as well as they used to.

They are making efforts of improving the selection of food and now offer one hot dish every evening (in addition to things available to heat yourself). Good initiative but the food often runs out quickly and there is no choice (only one dish per day). The food available to heat is not very exciting (the same type of prefabricated stuff one finds at the Albert Heijn in the terminal but the hotel charges 5 times as much for the same) and while it may be ok once in a while they should really make an effort to provide better selection of food.

All in all it is still a good airport hotel but I have found myself once again switching back to traditional hotels in the area. Will still stay at the CitizenM now and then but mostly when arriving very late (i.e. when I do not need to use the Internet, eat at the hotel or require the use of the mood pad) and just need to sleep.

  • Stayed: November 2011, travelled on business
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Thank thesaint01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenMhotels, social media citizen at citizenM Schiphol Airport, responded to this reviewResponded 21 November 2011

Hi “thesaint01”,

Thanks for sharing your experience here on TripAdvisor and I apologize we have been letting you down.

Your review points 3 issues, which sustains the reason why you would choose another hotels over citizenM.

- Internet connection: in the past few months, we have had periods of instability of our servers, affecting the Wi-Fi and Moodpad (screen showing “please wait” at times). I’m sure you agree with me that slowness due to other guest using Wi-Fi is not really what you expect to hear; this should not be your concern, we must deliver free fast & reliable Wi-Fi connection at all times, our bad. Moving forward, we are right now testing a new server we have installed, to avoid any kind of internet issues.

- Food: although the canteenM is not meant to be a proper restaurant and can’t be compared to supermarket prices, it is a choice for a quick snack or drink round the clock, including breakfast 24/7. As you acknowledge, we are constantly improving our offerings, based on feedback from guests. An example are breakfast options in the coming weeks, which we are increasing variety and way it is served. And our fresh thai curry served every evening with a drink for less than € 12.00. We appreciate receiving and hear your feedback, either here on TripAdvisor or directly via our Ambassadors or Manager.

All in all, I’m again sorry we let you down but I’m optimistic we will be able to conquest your loyalty back.

Wish you safe travels,

All the best,
citizenDiego

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Reviewed 19 November 2011

Wow, I feel like I'm in a hotel version of Virgin Airlines or Isaac Asimov's vision of the future. Huge bed, efficient use of space, cool shower with rotating glass to close you in, self checkin, great price, simple simple simple and easy. I love this place ! A 5 minute walk from the airport and you're here. Super friendly staff helped me check in even though it's self checkin and straight forward we still had fun. I wish all hotels were this clean, clever, efficient.

  • Stayed: November 2011, travelled on business
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Thank ihatesigningup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2011

This was my first stay at this hotel. A colleague suggested it. The room was clean and comfortable. I especially liked the fact that I did not have to pay extra for the internet. I was also able to watch fairly recent movies for no charge. Normally at airport hotels they get you for everything possible but CitizenM does not! I will definitely stay here again.

  • Stayed: November 2011, travelled on business
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Thank Kaw12664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2011

Having to spend two nights in Amsterdam for a work conference within walking distance of the airport, I was introduced to Citizen M hotel - 300 yards from the airport entrance.

What a fun place!
You check yourself him and staff treat you as an old friend. Arrive early, sure you can check in now! As I sign in, the guy at the coffee bar shouts over "need a coffee?".

After checking in I head to a 21st century room which looks like a cabin on the Starship Enterprise! Wall to wall bed, remote control everything (including mood lighting and black out blinds), two pods provide all bathroom facilities and everything is ship shape. Check out their website if you don't believe me!

The downstairs lobby area is part bar, part living room, part office - you move around for whatever experience you need while staff are always on the look out for a nod if you need anything. All purchases can be made with a swipe of your room card.

You can hop on a train at the airport and be in downtown Amsterdam in 15 minutes.

Any downsides - the place makes no promises about offering haute cuisine - what's the point when you are 300 yards from an airport with scores of restaurants! But you can get in a snack breakfast or something to eat at any time of the night or day - so the "open all hours" is useful when most guests are only there for a short stay.

Conclusion: In you are on a short stopover between flights or in for some local meetings, don't waste your money elsewhere. It's obvious it has many return customers who greet the staff as old friends. The staff take you personally. You'll get a different experience in hotels and that isn't common today! Citizen M says so!

Room Tip: You can view runway or street scape - either way, no noise. Some people will get a kick from watchin...
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  • Stayed: November 2011, travelled on business
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Thank CanIstay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2011

About 100m from the airport main building, this designer hotel is cool. Self service check in and issue your own room card in under a minute, then up to the room to spawl on the huge bed and play with the in room electronic controls, watch free movies and surf the internet for free. Minimalist and efficient, €10 breakfast help yourself is fast and flexible, funky messages everywhere challenge formality - and checkout - having been a few times my record for checkout is 13 seconds - swipe your room card, confirm it's you, click email the invoice and go!

  • Stayed: November 2011, travelled on business
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Thank skyjockey99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about citizenM Schiphol Airport

Address: Jan Plezierweg 2, 1118 BB Schiphol, The Netherlands
Region: The Netherlands > North Holland Province > Haarlemmermeer > Schiphol
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#1 Business Hotel in Schiphol
#1 Romantic Hotel in Schiphol
#2 Luxury Hotel in Schiphol
Price Range: £88 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — citizenM Schiphol Airport 4*
Number of rooms: 355
Official Description (provided by the hotel):
Connected to Amsterdam Airport Schiphol, citizenM offers affordable luxury for the weariest of travellers, with 355 rooms. Just a two-minute walk from the airport terminals, citizenM is a welcomed pit stop for the savvy and time-pressed guests. Business nomads also have the ease of booking at citizenM's newest societyM: a unique solution of creative meeting spaces. At societyM guests swap bleak conference suites for meeting rooms with innovative design, hi-tech hardware, plush Vitra furniture - even wipe-free walls. For the jet lagged mobile citizens, there's always high pressure rain showers, a XL king-size bed, mood lighting, and bespoke amenities. Enjoy free movies, stream your own content to the TV, and check out the genius MoodPad tablet that controls every detail of your room from temperature and blackout blinds to personalized music. 24/7 dining and cocktailing is also available at canteenM, whether you crave a hot breakfast or a cold beer. It's your call. ... more   less 
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Also Known As:
Citizenm Hotel Amsterdam Airport Hotel Schiphol-Rijk
CitizenM Schiphol Airport Haarlemmermeer

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