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“Amazing, excellent, innovative hotel cant wait to stay there again!”

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citizenM Schiphol Airport
Ranked #2 of 10 Hotels in Schiphol
Certificate of Excellence
Reviewed 21 July 2009

As a regular visitor to Holland and having stayed at rival hotels nearby, I cannot begin to explain how happy I am that Citizen M is a hotel that provides all the services and commodities that the others are lacking and at a cheaper rate. I loved the look and feel of the hotel from the moment I walked in with the comfy couches as well as the amazing decor and artwork. The friendly and helpful staff always had smiles on their faces and were always willing to help. I was then greeted by the room that was different to anything I had seen before with everything being automated and being in control of everything from the lighting to the music, to the alarm...all from the touch of an easy to use remote. What an absolute pleasure. The design and the layout of the room was perfect and the bed one of the comfiest I have ever had the pleasure of sleeping in. No detail was spared in the design of the rooms.
As far as the food and drinks available at the bar were also top notch as well as the huge MAC PC's available with free Wifi, what a pleasure, I cannot understand why in this day and age hotels must charge for Wifi, thank-you Citizen M, you are ahead of the game in every way.
I will definitely recommend it to all my friends in South Africa and all my family abroad, your hotel came by recommendation and it was a recommendation that was well merited. Thanks and I will be back.
From South Africa with Love.

  • Stayed: July 2009, travelled solo
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Thank Kevin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,698 - 3,704 of 4,774 reviews

Reviewed 21 July 2009

small but clean and very comfortable! The gadgets are great, as is the shower. Feels like a soft rain. We will be back.
If you arrive at night at the airport, walk to the parking, take the elavator to the ground floor, cross the street and you are at the hotel. At night the doors at Schiphol Plaza are closed.

  • Stayed: July 2009, travelled with family
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Thank MayteGroningen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2009

if you think about it... it's just what you want in a hotel; Comfortable bed, good shower, that it's clean. check times three!
it's a very nice hotel, small but good rooms, great staff, nice price. We'll be back in the future. thats's why we recommend (aanraden) it

  • Stayed: July 2009, travelled as a couple
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3  Thank rekipfilet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2009

This is the 4th time my wife and I have stayed at the CitizenM. There will most definitely be a 5th and more. We love the location, the price, and the quirkiness of the rooms. That's not to say that there aren't some things that are wrong with the place. This is the first stay we've had that didn't include problems with checking in or the room key. The prices for drinks and food are ridiculous. (There's a decent grocery store in the airport just a short walk away). The moodpad drops connection constantly and takes forever to reconnect. The battery doesn't last long either. It would've been nice to hook it up to a cable or something so you can use it while it's charging. The carpets are starting to show wear and tear as well. But , with all the things that are wrong, there is so much that is right. The bed is huge and one of the most comfy we've ever slept in. I love having the choice to look at the planes through the window (would be nice if the blinds would get out of the way!) The rain shower is cool and the lighting options are neat. The hotel is very cool in it's ideas and design, but perhaps could use some fine-tuning.

  • Stayed: July 2009, travelled as a couple
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Thank vegasflyboy2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2009

Stayed there for the second time; first time I had to get used to a few things, but second time enjoyed even more. This time I spent a couple of hours on the ground floor, where you can take a special bite with a drink, and look for a cosy place in one of the lounges to read a book (being alone). And it's very efficient: check in late, have an early flight in the morning (24h breakfast), extremely fast check-in and -out, free wifi, internet café... is it non-personal then ? No ! Personnel in the bar and reception very friendly and nice atmosphere overall with bunch of other guests on ground floor: fantastic formula; I will certainly return; happy to be a 'citizin'.

  • Stayed: July 2009, travelled on business
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Thank Like2traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2009

Stayed 14 July, and will happily re-book. Checked in and found that I had a ground floor room so asked for one on top floor overlooking the airport. "No problem" said Robert and he got me what I wanted. Room was very clean and very functional. Could have done with more closet space, but not really a big deal.

Had a slight problem in the evening and was immediately given a new room (thankyou Martin) Complimentary drink and breakfast provided because of problem, and nothing too much trouble for any of the staff.

Loved the open plan layout as you walk into the lobby, and the general feeling of calm and quiet. So will definitely return.

  • Stayed: July 2009, travelled solo
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Thank starliner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2009

If you stay at the Citizen M for the novelty, then you will probably be amused. But if you stay here hoping to do a little work, forget it. Don't stay here if you need and expect a few basics like a desk OR a table in the room. There are strange bedside tables that wobble too badly to allow use as a laptop support. Although the rooms are very small (fine for the price) the design is terribly inefficient. There's actually plenty of floor space, in fact that's where all my belongings are: on the floor as there not only is no desk or table (with plenty of room for either) there's no luggage rack, stand or even a shelf.

Want to look out the window? There's blinds embedded in the glass that obscure the view bo matter how you adjust them, you can't make them retract and go away.

I could go on but the whole place really is a joke. It's like a bunch of designers decided to take everything people appreciate in a hotel room and get rid of it. I see a lot of people are giving it five stars - it has to be for the novelty (like the ridiculous 'wireless' control box that runs out of juice if it's not plugged in, can't actually keep the TV turned off and won't hold a temperature setting).

If like me you spend 150+ nights a year in hotels for work, spare yourself the aggro. If you want some laughs, then you might have a few here or you might just wish you'd stayed ANYWHERE else.

  • Stayed: July 2009, travelled on business
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Thank No-Doz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelexpertAmsterdam, Director of Distribution at citizenM Schiphol Airport, responded to this reviewResponded 20 July 2009

Dear No-Doz,

Thanks for sharing your feedback with other mobile citizens such as you, 150+ nights in a hotel room per year is quite a lot!

We tried to design citizenM for frequent travellers such as you, people that are tired of paying too much for small, bad quality beds, paying for movie or wifi, un-appetizing design and shower curtains.

I will try to elaborate on a couple of the misunderstandings you have had with our room:

Luggage:
Under the 2 by 2 meter bed, there is an almost equally sized luggage drawer that stores easily two samsonites.

Bed tables:
at citizenM we provide living rooms at the ground floor, with free wifi and wired internet, nice comfy couches, a bar that is open 24 hours, as well as 4 free to use MAC computers for those that do not travel with laptops.
We did not design the "wobly bedtables" to serve as desks and much rather have you enjoy our working environment downstairs, or, as I personally prefer with the laptop in the big bed!

Blinds:
Besides protecting your privacy, they also serve to keep out the heat or the cold (so that the airco can be more environment conscious), but as you can see on the pictures that are posted on this site as well, there should be no problem looking through the window.

Moodpad:
Any electronic device needs to be powered up from time to time, so does the remote control that we developed for you to control the blinds, the TV, the colour of the room, temperature and so on.

Overall I am sorry to hear that you did not have the experience that we built citizenM for, and would like to offer to have a talk about this next time you're in Amsterdam. I would be more than happy to show you around and explain to you our concept.

All my best,

citizenM
Lennert de Jong
Director of Distribution
citizenlennert@citizenm.com

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Additional Information about citizenM Schiphol Airport

Address: Jan Plezierweg 2, 1118 BB Schiphol, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Haarlemmermeer > Schiphol
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#1 Romantic Hotel in Schiphol
#1 Business Hotel in Schiphol
#1 Family Hotel in Schiphol
#2 Luxury Hotel in Schiphol
Price Range: £87 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — citizenM Schiphol Airport 4*
Number of rooms: 355
Official Description (provided by the hotel):
Connected to Amsterdam Airport Schiphol, citizenM offers affordable luxury for the weariest of travellers, with 355 rooms. Just a two-minute walk from the airport terminals, citizenM is a welcomed pit stop for the savvy and time-pressed guests. Business nomads also have the ease of booking at citizenM's newest societyM: a unique solution of creative meeting spaces. At societyM guests swap bleak conference suites for meeting rooms with innovative design, hi-tech hardware, plush Vitra furniture - even wipe-free walls. For the jet lagged mobile citizens, there's always high pressure rain showers, a XL king-size bed, mood lighting, and bespoke amenities. Enjoy free movies, stream your own content to the TV, and check out the genius MoodPad tablet that controls every detail of your room from temperature and blackout blinds to personalized music. 24/7 dining and cocktailing is also available at canteenM, whether you crave a hot breakfast or a cold beer. It's your call. ... more   less 
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Also Known As:
Citizenm Hotel Amsterdam Airport Hotel Schiphol-Rijk
CitizenM Schiphol Airport Haarlemmermeer

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