Not an easy airport hotel experience. Most importantly, if you have an early flight you are out of luck with their free shuttle that does not start to operate until 6am. Not particularly useful for an airport hotel that serves many international travelers. However, I was assured by the front desk that I could get a taxi in the morning for ONLY 24 Euros including tip!! When I arrived at the hotel the front desk staff was pretty prissy. I had to swipe my credit card for 50 Euros for incidentals although I arrived at 8:45 pm and was leaving before 5am. When I pointed out that I had a prepaid reservation and didn't think this was necessary I was told that that it was required and I would need to pay taxes anyway for 4 Euros. A bit of a surprise. I was assured that they were booking a taxi for me and that if I placed my email address on the form provided I would not have to check out and a receipt would be sent to me. When I came down in the morning it was like I had moved to a different hotel. I had to check out but there were no charges. They had never heard of a tax being added on a prepaid reservation. When I asked if the receipt would be emailed to me the front desk staff first assured me that there would not be any receipt available because it was pre-paid. When I asked for one anyway, since I was sure they could print one for me, I was told that this "was not possible". I checked if they had my email, which they did not. I asked if I gave them my email, as I had already done the night before, would I get a receipt. "No sir, that is not possible". After giving up on that request I asked about my taxi and was asked in return for my taxi reservation card. This was something that I had not seen nor was it mentioned to me the night before. So no reservation?!?. At this point I asked for the manager, who simply confirmed all the facts presented above and offered no explanation for the "performance" by the front desk from the night before. When I asked about the taxi it was suggested I just "jump in" with the man who had also just checked out. I pointed out that this other customer had made clear that it was his taxi out front, when I asked about mine, and had not offered to share. After some back and forth by the manager via walkie-talkie he told me that there would be a taxi soon. It arrived 5 minutes late. Did it really need to be this difficult for me to leave this hotel at 4am in the morning! The room was fine and clean although the a/c controls did not work and neither did the phone line for wake up calls. In the morning I thought I would turn on the TV while getting dressed. Before you could start watching anything you had to sit through a 3 minute safety presentation in Dutch and then repeated in English without any obvious way of bypassing to watch TV. I just gave up and turned off the TV and thought it sort of summed up my entire experience with this hotel. Airport hotels should be simple, helpful and geared to the traveler, unfortunately this really was not an option at this hotel.
- Official Description (provided by the hotel):
- The Steigenberger Airport Hotel is a first class business hotel with a wide range of recreational facilities. The good accessibility thanks to the free shuttle service to and from the international railway station and Amsterdam Schiphol Airport and direct access to the A4 and A9 motorways, makes Steigenberger Airport Hotel Amsterdam the perfect location for your accommodation, meeting or event. ... more less
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- Also Known As:
- Steigenberger Airport Hotel Amsterdam Schiphol, Haarlemmermeer