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“Definitely not booking our wedding here”
Review of Callow Hall Hotel

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Callow Hall Hotel
Ranked #1 of 1 Hotels in Mappleton
Certificate of Excellence
Reviewed 28 October 2013

My partner and I booked an appointment to view Callow Hall as a potential wedding venue for next year, when we arrived the lady I had been in touch with on email showed us into a small lounge area where some other guests were drinking champagne and chatting, clearly waiting to be picked up and taken to a nearby wedding. Eventually another girl arrived to speak to us, not the original lady I had spoken to who I took to be the wedding coordinator, or at least front of house manager. The girl who showed us round was absolutely lovely, but she was constantly referring to the brochure as though this was not usually her responsibility and she wasn't sure of the details. Not only that but we were expected to discuss details of our wedding and prices in front of the other guests in a small room where they could hear every word. I'm not sure who felt like more of an imposition on who! We were taken on a tour and shown the room where the ceremony would take place, the window that all of our guests would have been facing had a giant crack in it which was all my partner and I could see. We were shown a couple of bedrooms, which were nice enough, however there were dirty, half full wine glasses on window ledges and sideboards throughout the upstairs area of the hotel, and laundry bags at the top of the stairs, which didn't bother me as much as it did my partner, as it is a working hotel so I could excuse the laundry. We were unfortunately unable to view the bridal suite as it was in use, which was completely understandable. After about 45 minutes, we went away with a few print outs of dates and prices in a paper bag and the feeling that we had been an unavoidable inconvenience to be gotten rid of as quickly as possible. We received no warm welcome, at no point were we congratulated on our engagement or thanked for our interest in the venue, we were forced to discuss financial details in front of strangers and they did not seem keen to encourage us to book our wedding with them. We did unfortunately arrive about 15 minutes late for our appointment, as the venue was much more difficult to find than we anticipated, which may explain why the lady I had spoken to took one look at us and decided not to make an effort for us, but my partner's opinion is that we made a mistake by enquiring about a late availability offer mentioned on the website, as we are hoping to have a short engagement as he is in the military, and that this is the reason they were not inclined to make us feel welcome or special. Either way, suffice it to say we will not be booking our wedding at Callow Hall.

  • Stayed: October 2013, travelled as a couple
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3  Thank lyndleloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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196 - 202 of 324 reviews

Reviewed 22 October 2013

Lovely location, lovely food, lovely staff, just a few little disappointments - but these certainly did not spoil my weekend.

The entrance to our suite was around the back and the floor was well littered with cigarette buts on the floor or in the plant pots, they should supply an ashtray at least.

Gorgeous room, very spacious but a the cleanliness could have been much better, too many cobwebs and dust lying around.

We were there for two nights and were only given one set of bathroom products, after using them on the first night they did not re fill for the second night, had to use our own.

  • Stayed: September 2013, travelled as a couple
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1  Thank Gina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

We took my parents to this lovely hotel for afternoon tea after a walk around Ilam. We had our tea in a charming period lounge with stunning views of the Deryshire countryside. The food did not disappoint - delicious, dainty sandwiches, homemade scones and a superb selection of cakes. The whole experience was very relaxing and the staff were professional and attentive

  • Stayed: October 2013, travelled with family
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1  Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013

Stayed for two nights at Callow Hall. This house/hotel is lovely...laid back...fantastic location...but as another reviewer noted...doesn't quite meet it's 'aspirations'. We were greeted by the G Manager...who was lovely, helped with our bags and quickly came to our room with welcome tea and biscuits. We were in a 'side' room...twin...pretty pokey really...with an 'ok' bathroom...small...but functional. Quickly noticed loads of dust everywhere...especially underneath the 'dressing table'; it was pretty thick. Needed a damn good vac!!
We had the bar and dining room...to ourselves in the evening!...personal service. A 'quirky'...English/local menu....service by our waiter with white gloves on!...our meal was very good...and interesting. Clearly a lot of trouble taken in the kitchen.
Breakfast both mornings was excellent...especially the porridge!..We felt that this is aiming for a company/wedding venue 'feel' rather than a couple's hideaway type place. The rooms need updating I felt...eg, you couldn't plug a hairdryer in....and make it reach anywhere to sit and dry your hair with a mirror! Odd! We enjoyed it...and would probably return. Easy to reach Chatsworth...beautiful countryside. They need to up their game a bit...for the prices that they charge. Overall...a good, if a bit 'odd' experience!

Room Tip: If you can afford a room 'on the front'...they looked lovely.....
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  • Stayed: September 2013, travelled as a couple
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2  Thank LedburyLass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2013

We arrived here on dreary, cold, wet evening and were grateful for such a warm welcome by the duty manager, Becky. Although the public areas were spacious we were immediately enveloped in a lovely cosy warmth. Our bedroom had an open window and was cool, but very quickly warmed up when we turned up the radiator. Our bedroom (Emma) was small and had a disappointingly restricted view to the back of the hotel but it was fitted with high quality furnishings and sturdy genuine furniture. The small bathroom was rather tired looking but had a deep bath, a good flow of really hot water and the nicest fluffiest towels I've ever seen. We had a drink in the bar before dinner and all the staff were well informed and displayed just the right amount of professionalism and friendliness. Despite some of the other comments, we found the food to be quite adventurous and very tasty, although rather pricey. £3.95 for coffee at the end of a meal (although it included a couple of petit fours) seemed an unduly expensive finale to our meal. Breakfast was excellent - we were offered fresh fruit etc, good choices for the main course and good crispy toast (though I would have expected home made jams/marmalades). The attractive dining room was laid out with great care and attention to the smallest detail, with crisp white tablecloths and napkins. Throughout our stay, the staff were very friendly and attentive. As we arrived late and left the next morning, we were unable to take advantage of exploring the lovely surrounding area, although we did call in to Ashbourne - a delightful country town.

Room Tip: Our room, Emma, was cramped and had a restricted view
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  • Stayed: September 2013, travelled as a couple
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1  Thank HeckyScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

We stayed for 4 nights in a double room described as "superior" - but superior to what? On arrival we were given a condescending once over up and down look at the reception desk, our room has clear unprepared way damage to the cornices and walls (the mold was complimentary), housekeeping omitted to remove the soaps / shampoo from the previous occupant AND had helpfully left the accompanying hair (we had to ask for this to be removed). There was no change of bedding for the duration of our stay. A pot of tea for one was £4.40 which we felt to be a bit over the top. The view from our room certainly was over the front of the house as advertised - this is a car park with the garden a little further along. Callow Hall has self advertised aspirations to be known for the quality of their food - but maybe a focus on some of the detail related to getting the basics right would be more appropriate before they start shooting for the stars. If you don't mind a walk then this is a nice spot to be based for Ashbourne and Mappleton and it is in a picturesque area. There is a new ownership and they were clearly doing some upgrading in the grounds: but we didn't book our stay in the grounds or sleep in the flower beds so we suggest you check your room first.

Room Tip: Ask for one that has been renovated and is certified free of mold. A view to the front of the house...
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  • Stayed: August 2013, travelled as a couple
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Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2013

We had our wedding reception here in July on an exclusive use basis and it was just perfect. The bridal party stayed the night before and all our guests stayed on the wedding night and our every need was attended to. The staff were excellent the food was lovely and the rooms were beautiful. Callow hall is a period hotel and still retains its stunning features whilst having all the mod cons. It is perfectly set for wedding pictures, both inside and out and over looks the beautiful Derbyshire countryside.

The manager worked so hard to ensure our day was just as we wanted it both on the day and during the months running up. She was in constant contact and I felt happy to call her with the smallest request and was sure it would be handled effectively. I had very specific requirements about how I wanted our table arranged for the wedding breakfast and the Manager worked so hard measuring rooms, arranging tables and swapping chairs to ensure we had exactly what we wanted. We wanted to have a caleigh band in the evening so again the Manager did everything she could to accommodate this.
All our guest were blown away by the venue and the day ran perfectly, we were greeted with canapes and pimms on arrival which were lovely and were served efficiently and timely.
The staff were always on hand to assist us and our guests with anything and we didn't need to ask for anything as they were so efficient and attentive!

The rooms were lovely and comfortable and the whole hotel has a homely feel. I stayed in a ground floor suit the night before the wedding and we got ready in this room. it was perfect as there was plenty of room and with it being on the ground floor it meant we could get out easily (and discreetly) to our wedding cars. My Husband and I stayed in the four-poster bridal suit on the wedding night and it was comfortable and spacious, and waking up to the stunning views was just the icing on the cake! All our guests slept well and were pleased with their rooms, breakfast was lovely and again the staff were attentive and helpful and we were never rushed.
Callow Hall and its staff made our wedding day so perfect and I can't begin to thank them enough.
Highly recommended as a wedding venue and a hotel! Will most certainly be returning to stay.

  • Stayed: July 2013, travelled as a couple
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1  Thank J_Donn1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Callow Hall Hotel

Address: Mapleton Road | Ashbourne, Mappleton, Ashbourne DE6 2AA, England
Region: United Kingdom > England > Derbyshire > Ashbourne > Mappleton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mappleton
Price Range: £94 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Callow Hall Hotel 4*
Number of rooms: 16
Official Description (provided by the hotel):
Callow Hall is a unique 4 star country house hotel with an unrivalled setting and renowned restaurant, situated at the gateway to the Peak District National Park, close to the lively market town of Ashbourne. Surrounded by 35 acres of private garden, fields and woodland overlooking the Bentley Brook and vale of the River Dove, this ivy-clad Victorian hotel really is a haven of peace and tranquillity but also a perfect base for exploring the splendours that Derbyshire and the ´Peak District´ have to offer. ... more   less 
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Also Known As:
Callow Hall Hotel Derbyshire/Mappleton, UK

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