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“Lovely thanks”

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Rivendale Caravan & Leisure Park
Reviewed 5 February 2012

We stayed in Pod 4 Friday & Saturday night (3rd & 4th Feb) & would like to say that the husband, myself & the dog were delighted with our stay.

Food & beer good, location magic, staff & regulars lovely & helpful (plenty of suggestions for walks & lots of fuss for our silly labrador puppy), breakfast in the cafe very nice, showers warm & spotless.

The 'low level' lighting was perfect for us, if we wanted light pollution we'd stay at home!

Thanks for a lovely stay.

Tanya, Nick & Bob.

  • Stayed: February 2012, travelled as a couple
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Thank Tanyais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregpotter, Manager at Rivendale Caravan & Leisure Park, responded to this reviewResponded 11 February 2012

Thank you for taking the trouble to post your appreciation, it really is a great encouragement for our staff - and great to find people who take the trouble to discover what the Peak District has to offer - and then come here and enjoy it. Thank you very much.

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360 - 366 of 397 reviews

Reviewed 16 December 2011

This was my second time camping and I really enjoyed the experience. We camped the wildflower meadow. The site is located in a very beautiful area of Derbyshire with some breathtaking views. The facilities were good, with a shop, cafe/restaurant and the pub on the main site. I particularly enjoyed the cosy pub in the evenings , which had great atmosphere, friendly staff and delicious food.
Regarding the Meadow site, I was happy with the unisex toilets and hot showers provided, I saw staff clean them several times a day so they were no surprises and the arrangement work well. Iv noticed several people complaining on this site about the access track to the Meadow, when we stayed there we had no trouble at all and the access track looked like it had work done on it.

I would say the standards at Rivendale are generally high and I am confident I will enjoy my stay next time I am here. I would like to try out the B&B and hot tub.

  • Stayed: October 2011, travelled with friends
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Thank Ilona C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregpotter, Manager at Rivendale Caravan & Leisure Park, responded to this reviewResponded 11 February 2012

Thank you very much for your appreciation and positive feedback.

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Reviewed 29 November 2011

Ive stayed at rivendale numourous times now & will keep going back Everthing about Rivendale is lovely the staff the location and the atmosphere, If your a keen walker there are loads of trails to explore, aswell as with cultural and historic sites nearby. On site there is The Stables restaurant which provides a brilliant full english aswell as lunch and evening menus. The Prancing Pony Inn stone stable building has a blazing wood-burning stove pool table and even dogs are welcome, They also have pods & yurts onsite.The staff made us feel very welcome and the customer service was brilliant! They told us everything we needed to know & recommendid a few places nearby. There are also luxurious b&bs onsite & you can hire a hotub!!! we will definatley be back soon. Loved it! ....

Room Tip: Try a Pod Or yurt brilliant experiance!
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  • Stayed: October 2011, travelled as a couple
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1  Thank kroby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2011

The location of the B&B was great and the surroundings were beautiful. The room was very clean and the facilities on the site were great. The only down side was the staff who provided no information on check-in, provided no level of customer service and did not make us feel welcome at the B&B at all. Great B&B but would not go back due to the staff.

Room Tip: They charge more if you only stay one night!
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  • Stayed: September 2011, travelled as a couple
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Thank Jdf262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregpotter, Manager at Rivendale Caravan & Leisure Park, responded to this reviewResponded 27 January 2012

We are very sorry you were offended by our staff. Looking at the questionnaire you were good enough to complete for us, the problem seemed to be with one staff member, who showed you to your room and served you breakfast the next day. She was a 16 year old young lady who was mid-way through a training programme and was very nervous at showing her first guest to his room. She did not understand how she had upset you when questioned by me, and was very sorry to have caused any offence. We appreciate that our training issues are our problem and that we cannot expect our guests to make any allowances regardless of how young and nervous our staff may be. Our humble apologies.

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Reviewed 2 September 2011

This was our first time on a camp site so hard to judge how this ranks against others . We stayed in a yurt with the wood burner . The two dogs loved it . This wood burner is unusable tho all the smoke came back into the yurt . Maybe chimney was blocked ?? or the burner is aligned wrong . We have one at home so we know how to work these things. At night it was cold with no heater . The cafe , pub were very good , nice to have so near your spot . The food was very homely loved the pies . Really good location near great places to visit and really good pubs . Shop sells good selection of basics .
Everybody tells me the showers and toilets are very good for a campsite but this was the hard bit for me . In the morning its crowded and the showers are mouldy in places . But the worst bit is how people use these things , do they ever flush the loos and pick up dropped loo rolls and empty shampoo bottles etc wot scuzzas and their homes must be a state . i think this is probably a problem on all sites and I really found all that a bit much for me.

  • Stayed: August 2011, travelled as a couple
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1  Thank Lalakiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2011

We have just returned from two nights of camping at this park. We stayed with a group of friends in the meadow. The main reason for the average score of this review is the incredibly poor access track to get to this part of the site. When we arrived, it was raining and had been for some time which is not an unusual occurrence for the UK. On check-in we were advised to drive down to the meadow to drop off our camping gear but return our cars the main parking area at reception as the meadow was wet and with more rain expected may become too boggy to drive out of. What we weren't told was that we would have to negotiate a heavily rutted,muddy access track that was downhill on the way-in but uphill on the way out. Getting our car to the meadow on the downhill approach was diffcult enough but when it came to driving out two of the cars in our party got well and truly stuck. Being a party of seven adults, we had the manpower to push both cars out of the boggy track (parents with young children would struggle) We are all of the opinion that this situation could be avoided if the site were to invest a relatively small amount of money in putting some hard material down to improve the access road. If you look round the rest of the site this has been done so why not here?Also the walk to the toilet facilities meant negotiating the chewed-up bog that had been created by the cars in the wet weather - this was slippery and uneven and meant footwear was caked in thick mud on every visit. On the plus side, the toilet block and facilities was very good but the shop and cafe should open earlier than 9am during peak season - 8am would be better.
Overall, this is not a bad site but getting out of the meadow in wet conditions adds unnecessary stress to what would be a pleasurable camping experience. If you can guarantee a dry stay then add an extra point to this review.

Stayed: August 2011, travelled with friends
Thank steve s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregpotter, Manager at Rivendale Caravan & Leisure Park, responded to this reviewResponded 24 August 2011

Thank you for a constructive review. The reason the stone part of the access road has not been extended further into the field is that it counts as engineering works - and as such requires planning consent. We hope to conclude a lengthy planning negotiation with the National Park Authority this year - which will result in a new stone toilet and shower building with the grass surrounding it reinforced to reduce rutting and mud.
Meanwhile we are very appreciative of customers who heed our advice not to drive up and down unnecessarily as this makes the entrance muddy and slippery. To assist we have been transferring tents and belongings with our site landrover or pickup and towing people out who got stuck. However, this was done on an ad hoc basis and not all our guests were aware of this - our apologies for this.
On Saturday morning when the deluge ended, we cleaned the mud off the track and re-levelled it with our JCB so that by early afternoon it was easily negotiated by all. Unfortunately, trying to do this when it is still raining just makes things worse so we appreciate this was a source of frustration for some of our guests. I think we will have to consider alternative access arrangements for next year because the consequences of unnecessary vehicular movements up and down the field are not appreciated by some guests - so it may come to locking the field gates and providing garden centre style carts for moving tents and belongings during wet weather.
Point taken about reception opening hours.

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Reviewed 12 August 2011

Rivendale is a campsite divided by two standards - for an extra £1.50 per night, one side is fully accessible with stone roads, good drainage, has a large toilet and shower block with separate men and ladies’ facilities. Here the general upkeep and presentation is also well maintained. However, this area is sloped and very overcrowded - some tents were so close their support ropes overlapped.

We’ve just arrived home after a nightmare holiday on the ‘other’ side of Rivendale, called the Meadow as the main site was full. The first shock was the fact our tiny toilet/shower block was unisex and shared by dozens of large groups/families.

The “Meadow” section, as they call it, is labelled this way because they claim it is for wild camping. It was immediately obvious the Meadow is actually just an overflow for when the other side is crammed to the point of bursting. Access was nothing more than a mud track. We experienced heavy rainfall for the last part of the week and soon it had become a mud trap; cars would churn up the wet ground until eventually no one could get in or out the field.

To compound this health and safety issue was the lack of light. At night-time you are recommended to carry a torch as the owners respect the wishes of star-gazers and therefore feel it inappropriate to provide any light. Small children going to and from the toilets were exposed to cars losing control in the mud as they struggled to access and egress the field.

Let’s just get this out the way: nobody pays £16-per-night to go traditional wild camping. It’s a cop-out; an excuse for the owners to focus their attention on maintaining their fancy website, repaving the surrounding area of the reception, or covering the cost of lighting fairy-lights at the site entrance. They cared so little about customers on the Meadow we didn’t see a single member of staff patrol our field during our week stay. No apology for the fact they couldn’t be bothered to address the mud-bath that must be a regular occurrence every time it rains.

The onsite bar was great, the staff were very polite and cheerful, and the attractions surrounding the site is superb. But it is not acceptable to simply shrug off these complaints as the manager has to other reviews here by saying they were “obviously” not booked into where they wanted to be (i.e., in the actual campsite!).

During 20+ years of all-season camping, we’ve seen beautiful campsites that provide excellent value and we’ve seen some bad eggs. Rivendale is by far the worst and it‘s a rotter. Nice bar though!

  • Stayed: August 2011, travelled with family
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3  Thank STEVONATRON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregpotter, Manager at Rivendale Caravan & Leisure Park, responded to this reviewResponded 11 February 2012

Our web site said. Quote. Bring a torch! Rivendale has minimal lighting so that you can enjoy the night sky. Even the main road and surrounding villages have no street lighting. Unquote. It also referred to the showers and toilets as a lodge building that is a simple no-frills facility (although it is a central heated pine lodge that was new last year). Hard to see where we have misrepresented anything here.
The lodge on the camping meadow is unisex, but there are toilets and a shower behind reception that are not - nor is the main amenity building unisex (albeit 500 metres away).
It rained continuously for 3 days and the access to the field got very muddy, not helped by guests who ignored our advice to leave their cars in our car park. We did our best to help people and spent several days transporting tents and towing people out in our pick up - but we did not have enough staff to help everybody exactly when they wanted given that there was more work continually cleaning the toilets and showers. It was unsatisfactory, and any guests who were inconvenienced have our sincere apologies.
The grass entrance to the field has now been reinforced with a plastic mesh that should resist traffic damage - but roads and lights are not possible for planning reasons on the Camping Meadow, nor would we want to duplicate a camping experience that is already available in our main pitching area provided you book early enough.
The ethos of the Camping Meadow is a wild flower pasture where guests can pick their own spot with sufficient space around to permit camp fires (subject to safety conditions) in a back-to-nature environment. It is not and never has been intended as an overspill field. It now has a fly fishing lake and another environmental pond – which have just won a special commendation by David Bellamy. You either get this or you don’t – but our website describes it accurately.

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Additional Information about Rivendale Caravan & Leisure Park

Address: Buxton Road, Alsop en le Dale, Peak District National Park, England
Region: United Kingdom > England > Peak District National Park > Alsop en le Dale
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #1 of 2 Speciality Lodging in Alsop en le Dale
Price Range: £19 - £29 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rivendale Caravan & Leisure Park 4*
Official Description (provided by the hotel):
Holiday Park surrounded by fabulous scenery offering Yurts, Camping Pods, Pine Lodges, B & B rooms, Holiday Caravans & tent or caravan pitches for rental. WiFi cafe, pub & restaurant on site. Ideal for walking & cycling just 100 metres from the Tissington Trail with footpaths from site leading into Dove dale. Convenient Alton Towers, Chatsworth, Matlock, Carsington Water, National Tram Museum etc. ... more   less 
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Also Known As:
Rivendale Caravan And Leisure Park
Rivendale Caravan & Leisure Park Hotel Alsop En Le Dale
Rivendale Caravan & Leisure Park Peak District National Park/Alsop En Le Dale

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