We came to the Pioneer Inn because it has a kitchen (with stove). We were promised by the Inn manager that we would have a great room. We were given a weekly price that was far more than others are paying at the inn. I happened to be within earshot of the inn manager quoting a price for others that was $100. less. When I asked her...she said, you have already paid...sorry! and that the price was for later on not in September.....HELLO, we were not using the heat or most of the resources because ,,,hello, most were substandard or didn't work!
When we got to the inn, the room was dirty. The manager blamed this on the aboriginal girl working here. From our assessment, the aboriginal girl was professional and hard working. The inn manager cleaned the room while we waited. This was a sign of things to come! The internet is bottle necked on purpose here so that they don't need to pay for quality internet services. I would have gladly paid to have the wifi services that are common to this area. I asked for an upgrade and was told that we must call the internet company to arrange for our own services. ARE YOU KIDDING? I could not work at all that week!
We were told before we came that towels would be replaced every 3 days. We were fine with that...UNTIL we realized that the windows are so old and the condensation so bad that we had to wipe down the windows (replete with mould) every day, several times a day. On our second last day, we asked the manager for clean towels in the morning.. we explained that we had to clean the condensation and mould off the windows....no towels came...so no showers for us that day or the day following!
There was no smoke alarm! See picture attached Where was/is the fire department and what are BC laws about smoke alarms? The bedroom lamp light is hanging out of the socket!!!! Beware families with young ones!
The bedroom door has been punched and or kicked in and no one has cared enough about us to fix it! There is mould all over the bathroom windows, and black dirt and/or mould on the bathroom walls. Picture attached!
They had erected a notice stating that unwashed or broken dishes will incur a charge...but they had to be told when we got there that the dishes are chipped and cracked already! Insufficient cutlery was provided. We had one tsp. to share between 2 of us!
The lumber workers seem to be regulars at the inn!.....will keep you awake and will make good and sure that you are awake before the sun rises with all their noise!
It was clear to us that issues would never be resolved with the manager and crystal clear that they don't care about their guests! We have learned from this experience. We will never go back!
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- Also Known As:
- Pioneer Hotel Port Hardy
- Pioneer Inn Port Hardy, Canada - Vancouver Island