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“experience a few years ago”

White Cap Motor Inn & RV Park
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White Cap Motor Inn & RV Park
Ranked #3 of 3 Hotels in Wells
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“experience a few years ago”
Reviewed 22 July 2014

I used to stay regularly at this motel with the previous owners (Swiss) and never had any probems. So, with very positive experiences behind us, we did not hesitate to book a room for two adults and two children during the Christmas holidays a few years ago. However, after a very negative experience there, we have never gone back. Although there were only three other rooms taken, we were given a basement suite room that had no view. When we asked to have a room on the top floor, the response from the ownership was "we usually put people with children in the lower rooms". When I answered that there were very few guests in the establishment and that we would be very quiet, he reluctantly agreed to move us, but secretly labeled us as "difficult clients", a label that would be detrimental to us later. When we later asked for extra blankets (it was cold in the room) , we were begrudgingly given some. Around 10 pm that night , the smoke detector from the room below us started to beep intermittently, enough to keep us all from sleeping.When we tried to contact the owner, there was no answer by phone or through the office. We tried to sleep but the smoke detector kept beeping with fewer and fewer rests inbetween. Finally, in the middle of the night, we were worried that there might really be a small fire starting below, so had to call 911 as the owner would not respond. We spoke with the police and they tried to contact the owner with no success either. The rest of the night was spent with pillows over our heads and no sleep. A miserable experience that was met with no sympathy from the owner the next day. In fact, he even said that he knew what kind of people we were from the beginning (when we asked to have a room with a view, as opposed to the lower suite that was rather dark with no view). We changed motels and had a positive experience at the other. Hopefully, the attitude of the White Caps Motel has changed given that he is in the service industry, but I will never go back to this motel.

  • Stayed December 2013, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
6 Thank Denise L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 reviews from our community

Traveller rating
    2
    1
    7
    3
    9
See reviews for
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4
Solo
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Prince George, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 September 2013

I have stayed at this motel since the mid 90's. The original owners then were Swiss and took good care of the place and were very friendly. The hot water system was unreliable and often ran out of hot water. The new, current owner took over and has not made any advances to the system. he has not really done much over the years and it is getting to need a lot of work and money. The restaurant has not been open for a few years and I don't think it has opened at all this year. The furniture in the rooms is getting on and the beds need replacing. The overall cleanliness is acceptable. The major problem here is the owner. While at first he was rather stiff upper lip British and a perfect Fawlty Towers host, he has now degenerated into a perfect comedy that would make Basil Fawlty proud. I go to the Gold Panning Championships each year and have stayed here every time, but complaints about the water go unheeded. The beds sag badly and the noise from the upstairs room is poor. 2 years ago I swore I would not stay here again, but I was late booking and had to stay here. I have stayed here for about 40 days over the years, but this guy is unbearable. This last trip I used the campsite shower just to get hot water. I even think they started using the laundry early just because I complained. Two years ago we had my friends 88 year old mother with us and he was rude to her then. At least she was not there this time to see this guy again. so buck your ideas up John, you need to invest some money and get some people skills. I will not come again while you are the owner and if I cannot get another place to stay here it will be camping for sure. And not at your campground, even if the showers are good.

Room Tip: Choose another motel
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mot S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince George, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 September 2013

This property was very clean, comfortable, although older was quite nice, does need a little touch up.The problem lies in the attitude of the management, no social skills, not pleasant and I had to find him to check out. Do not be scared off by the negative reviews , a decent place to stay.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank abelado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince George, British Columbia, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 August 2013

6 of us stayed here in 2 rooms. Our experience was fine, the owner was very helpful and friendly. We had 1 2 bedroom suite (no kitchen) and 1 double room. The rooms were basic, but very clean and the beds were comfortable. All that we needed for an overnight stay.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LEB116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 August 2013

We stayed in the White Cap just prior to the August long weekend, while travelling with another couple. Admittedly, we were a little apprehensive having read the majority of negative reviews. However our experience was quite the opposite and positive. When we originally called into book, we could only get one night as there was a festival in Wells for the weekend. We asked to be kept in mind if a vacancy should occur and we were contacted promptly by management to be made aware that there would be a vacancy if we wanted it. Upon our arrival, we found the owner "John" being berated by a customer and after overhearing the nature of the woman's complaint and obnoxious behaviour, how John kept his cool and patience was beyond us.
Our accommodation, was clean, adequate for our purpose and quiet. We talked to two other guest couples who had no complaints of their accommodation.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rawd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamloops, Canada
1 review
Reviewed 8 August 2013

We stayed here during the recent ArtsWells festival and while I was frightened by all the previous reviews, it was actually a decent place to stay. The room was relatively quiet and clean, and the bed was comfortable. In essence, we got our money's worth. We didn't have much interaction with the hotel staff but our room got cleaned promptly during the day so no complaints there. It's obviously an older property and there are some creaks and signs of age, but the fact is we were paying $85 a night on what I'd presume to be the busiest weekend in Wells and we got our money's worth. the only real issue we had was storing our bikes as it was rainy at times over the weekend, but that was relatively minor in the whole scheme of things.

Room Tip: We stayed in Room 36 which was a corner room, which may have some benefits. The venetian blinds don...
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Houlio35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maple Ridge
1 review
Reviewed 17 July 2013

For an older motel this was very, very clean. No carpet stains, the bathroom was very clean even in the corners and around the tub, don't usually see such a clean bathroom in an older place. We have no complaints at all. The owner wasn't very talkative but he was not rude to us. We had 2 bedrooms for the 4 of us and it worked out very well. We spent 2 nights at the White Cap with no incidents to complain about.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra12529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about White Cap Motor Inn & RV Park

Property: White Cap Motor Inn & RV Park
Address: 3885 Ski Hill Road, Wells, British Columbia V0K 2R0, Canada
Region: Canada > British Columbia > Cariboo > Wells
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Wells
Price Range (Based on Average Rates): £
Number of rooms: 33

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