We recently booked a diner for 8 at the pub and was told an automatic 20% gratuity would apply. ITS A PUB When my told me wife told me about it I asked her to cancel we would go else where. I pay a gratuity on service not privilege. After canceling the pub called and said that the manager would waive the mandatory gratuity. We attended that evening. Something first to note is the Lodge also has a 4* restaurant and they serve both with a very small kitchen. The meals were good but the timing of them was very off. It took up to 30 minutes before appetizer arrived and then 5 minutes later some of the main coarse came out. Still only just getting started on the appetizer. Had to ask for the meal to be returned to the kitchen because table was to small for both. Once done we had our main coarse returned to the table. Now some have completed their meal. So even after this 20 min period I am now eating my main almost finished and some of the others still don't have food. We found the pub under staffed, crowded very load as it filled up. When we went to pay only one of there tills worked and there is now a line up. They didn't have pay at the table. This is not our first bad experience here and It had been years since trying it again. We where not pleased with the over all experiences we have had here many times and unless as I get older and loose my mind this one is my last time eating here.
- Official Description (provided by the hotel):
- Located on pristine Brentwood Bay, in the heart of Victoria's wine country, minutes from Butchart Gardens and with easy access to Downtown Victoria and the Airport, this boutique hotel is a 5-star luxury resort with contemporary west coast flair. Each elegant Ocean Suite features king beds, spa-like bathrooms, romantic fireplaces and stunning ocean views. Simple, intimate and relaxing… indulge in a true state of bliss at Vancouver Island’s finest spa & culinary resort destination. We’re not a million miles away, it just feels like it! ... more less
- Reservation Options:
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- Also Known As:
- Brentwood Bay Hotel Brentwood Bay
- Brentwood Bay Resort And Spa
- Brentwood Bay Inn