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“Beautiful Place”

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Brentwood Bay Resort & Spa
Ranked #1 of 4 Hotels in Central Saanich
Certificate of Excellence
Reviewed 25 June 2014

One of my favorite vacation experiences on our Pacific Northwest adventure was sitting on the balcony at Brentwood, reading a book and enjoying a cup of coffee. Each room has a view of the bay, which is a big bonus. The rooms are well-appointed, albiet not huge, and the bed was very comfortable (for me, bed comfort is high on my priority list!). Also, the food at the pub was better than expected. Not usually a fan of hotel bar fare, but BBR's was really good.

Room Tip: All rooms have a bay view!
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  • Stayed: June 2014, travelled as a couple
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2  Thank maj03360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natasha R, General Manager at Brentwood Bay Resort & Spa, responded to this reviewResponded 21 July 2014

Thank you so much for your wonderful review maj03360. What a wonderful complement for Brentwood Bay Resort to by your favorite experience on your Pacific Northwest adventure! Thank you so much!!

We hope you can include us in your next adventure.

All the best,
Natasha Richardson
General Manager

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359 - 365 of 743 reviews

Reviewed 21 June 2014

We spent our last night on Vancouver Island in this wonderful hotel and so wished we had spent at least two or three days here. The rooms are sumptuous. We watched the sunset of the calm bay from the balcony of our room. The large tub was wonderful, especially after a long day of traveling. The staff were all amazing. And it was a rather short drive to the airport for an early flight the next day. We also ate in the restaurant and sat outside on the gorgeous deck. The food was good but not as good as our meal a few days before at Masthead in Cowichan Bay. My only minor complaint is that while our waiter was very well trained and extremely knowledgable and accommodating, he often left us with empty wine and water glasses.

  • Stayed: June 2014, travelled as a couple
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1  Thank Jody J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natasha R, General Manager at Brentwood Bay Resort & Spa, responded to this reviewResponded 21 July 2014

Thank you for your review Spruce77. We do have this stunning location with wonderful rooms; I am so glad you were able to enjoy then, even only for one night. Thank you for your feedback about your dining experience. An empty glass of wine is certainly never a good thing;) I have been meaning to try the Masthead in Cowichan Bay myself and will have to make a point of stopping in sometime soon.

Thank you again for your comments. We hope you will join us again soon and perhaps for a few more days!

All the best,
Natasha Richardson,
General Manager

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Reviewed 5 June 2014

I have traveled a fair amount and enough to say after 28 years of doing so this was a first. Our check in was very pleasant and it was the small details that made it impressive. A sample of a local cider to sip on while we signed in. A personal escort and description of the property as we were shown to our room and an explanation of how to operate the fireplace, thermostat and jacuzzi in the room. I thought the attention to detail was excellent and made enjoying our stay even easier. The chocolate chip cookies put in the room didn't hurt either : ) The view from the rooms is fabulous especially at sunset and the beds are very comfy. Since we were there only for the one night we didn't want to go far for dinner and the restaurant and pub made it convenient. We chose the pub and although the atmosphere in the pub was great and our server was very good, the food was pretty average. The menu reads really well but the execution could be much better. It was a little bland and just ok. Food aside the value of this hotel in location, amenities and room decor is truly worth the pick.

  • Stayed: May 2014, travelled as a couple
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3  Thank Corinne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natasha R, General Manager at Brentwood Bay Resort & Spa, responded to this reviewResponded 21 July 2014

Thank you for your review Corinne M. I have to agree, we do have a very special check-in experience and we are all very proud to offer. We are so glad to read about how much you enjoyed the extra touches. Thank you for your honest feedback about your culinary experience in the Pub.

We hope you will join us again and enjoy another wonderful sunset.

All the best,
Natasha Richardson
General Manager

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Reviewed 31 May 2014 via mobile

We stayed for two nights and it was just perfect! The rooms were set up really well with amazing views and were immaculately clean. We went to the restaurant twice and it was great, really good food and the service was excellent. If your looking for a great place to stay look no further.

Stayed: May 2014, travelled as a couple
1  Thank Lmccbrand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natasha R, General Manager at Brentwood Bay Resort & Spa, responded to this reviewResponded 21 July 2014

Thank you so much for your wonderful review Lmccband. We are thrilled to read about the stay and do hope you come to visit us again soon!

All the best,
Natasha Richardson
General Manager

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Reviewed 28 May 2014

We recently booked a diner for 8 at the pub and was told an automatic 20% gratuity would apply. ITS A PUB When my told me wife told me about it I asked her to cancel we would go else where. I pay a gratuity on service not privilege. After canceling the pub called and said that the manager would waive the mandatory gratuity. We attended that evening. Something first to note is the Lodge also has a 4* restaurant and they serve both with a very small kitchen. The meals were good but the timing of them was very off. It took up to 30 minutes before appetizer arrived and then 5 minutes later some of the main coarse came out. Still only just getting started on the appetizer. Had to ask for the meal to be returned to the kitchen because table was to small for both. Once done we had our main coarse returned to the table. Now some have completed their meal. So even after this 20 min period I am now eating my main almost finished and some of the others still don't have food. We found the pub under staffed, crowded very load as it filled up. When we went to pay only one of there tills worked and there is now a line up. They didn't have pay at the table. This is not our first bad experience here and It had been years since trying it again. We where not pleased with the over all experiences we have had here many times and unless as I get older and loose my mind this one is my last time eating here.

  • Stayed: April 2014, travelled as a couple
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1  Thank Rj M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natasha R, General Manager at Brentwood Bay Resort & Spa, responded to this reviewResponded 21 July 2014

Thank you for your review Rj M. I am so sorry your recent experience in our Pub was so unsatisfactory. We certainly do want to offer the same level of service to all our guests throughout our entire establishment and it would appear we have let you down. Thank you so much for your feedback.

Natasha Richardson
General Manager

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Reviewed 20 May 2014

From the moment we arrived until we left it was pure bliss. The room was fantastic (we stayed in a Deluxe OceanSuite) and even though we were on the ground floor it felt private and safe. The bathtub was huge!! and so relaxing. The service from the front desk was fantastic too.

Upon arrival we were early to check-in but our room was ready so it wasn't a problem. Not only was the room ready but we were escorted to our room and shown around. I don't know if that's the norm in other hotels of this standard but I felt it was a very nice and personal touch.

We didn't use the spa so I can't comment on that. The pool area is heated so it didn't matter that it was a bit chilly outside. We soon warmed up.

The only reason I didn't give 5/5 is because we had dinner in the pub that is attached to the resort. I'm not sure if it's owned by the hotel but if it is then it really lets the side down. Absolutely the worst fish & chips I have ever had. So avoid that one.

I would definitely stay here again and hope to do so in the future. Next time I think we'll try the One Bedroom suites with the hot tub on the balcony. Bliss.

*On a side note: The resort is accessible via public transport, we came from Vancouver on the ferry and had to change buses twice. It's not the most ideal way to travel but can be done for those who don't drive.

Room Tip: They all face the bay, so they're all great!
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  • Stayed: March 2014, travelled as a couple
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2  Thank jennsaidthis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natasha R, General Manager at Brentwood Bay Resort & Spa, responded to this reviewResponded 21 July 2014

Thank you so much for your review enfwa24. We are so glad to learn that you had such a wonderful time with us. All our guests who arrive receive a glass of bubbling local cider and an escort to their room. It is a very special touch and we are so proud of. Thank you for your feedback about our Pub. The Pub is a part of the resort and we of course want to offer the same level of experience to our Pub guests as our hotel guests. I'm so sorry the fish and chips were such a let down.

We look forward to welcoming you back, and yes, the One Bedroom Suites are certainly a wonderful way to stay! When you are here next, we hope you give our Pub another try and we will do our best not to disappoint!

All the best,
Natasha Richardson
General Manager

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Reviewed 16 May 2014

We had a wonderful time when we stayed at Brentwood Bay Resort. We had a room on the top floor and it was perfect with a wonderful view. The staff were friendly and attentive to our needs. We ate dinner at the on-site pub and found the food to be delicious and the service friendly. Can't wait to visit again!

  • Stayed: March 2014, travelled as a couple
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1  Thank island_is_home
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natasha R, General Manager at Brentwood Bay Resort & Spa, responded to this reviewResponded 21 July 2014

island_is_home, we are so glad your visit to our beautiful resort was so wonderful! We do have such a special spot on this wonderful Island. We hope you can visit us again soon and enjoy the fabulous view.

All the best,
Natasha Richardson,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Brentwood Bay Resort & Spa

Address: 849 Verdier Ave | Brentwood Bay, Central Saanich, British Columbia V8M 1C5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Central Saanich
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Central Saanich
Price Range: £94 - £318 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Brentwood Bay Resort & Spa 4.5*
Number of rooms: 36
Official Description (provided by the hotel):
Located on pristine Brentwood Bay, in the heart of Victoria's wine country, minutes from Butchart Gardens and with easy access to Downtown Victoria and the Airport, this boutique hotel is a luxury resort with contemporary west coast flair. Each elegant OceanSuite features king size beds, spa-like bathrooms, romantic fireplaces and stunning ocean views. Simple, intimate and relaxing… indulge in a true state of bliss at our full-service spa and enjoy our on site dining while taking in the beautiful view. We’re not a million miles away, it just feels like it. ... more   less 
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Also Known As:
Brentwood Bay Hotel Brentwood Bay
Brentwood Bay Resort And Spa
Brentwood Bay Inn

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