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“Very slow service”

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Lion & Unicorn Country House Hotel
Ranked #1 of 3 Thornhill B&B and Inns
Certificate of Excellence
Falkirk, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Very slow service”
Reviewed 25 August 2013

Visited the Lion and Unicorn for a bite to eat whilst on our way to doune. We only had about an hour to have lunch which we thought would be plenty of time. Turns out we only had time for a starter. There only seemed to be one waitress serving tables, even though there were 3-4 memebrs of staff walking around. We were seated and got a drink and ordered a small starter each. This took 20 minutes to arrive. We did both really enjoyed it but thought this was very slow for what it was (one bowl of soup with a roll and a small chicken salad.) We then sat with empty plates for 10 minutes before they were cleared and asked if we would like a dessert - which we did. But it wasnt until 15 minutes later the waitress came back with the menu. By this time we didnt have time for a dessert so asked for the bill instead. 10 minutes later we still hadnt had our bill so we had to go to the bar to pay for it there. So all in all we were in for 50-55 minutes and only managed one course. It's a shame because it is a very nice little pub with nice decor and nice food, just wish we had had the chance to try more of the food!!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank 33292013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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139 reviews from our community

Traveller rating
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    27
    8
    3
    1
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
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  • English first
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English first
Gloucester, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 August 2013

Food was ok, good sized portions and wide menu choice. I ordered the steak pie which looked lovely but I found it to be very salty, vegetables were nicely coooked and the chocolate brownie was very nice. Two of my party ordered the fish in batter which was very large but the batter looked pale as if it needed to be cooked for longer. The service was very slow indeed and the hotel was not very busy. It took 2 hours 20minutes to have 2 courses and that was with us reminding the waitress that we hadnt placed our dessert order. It had been difficult to even locate a waitress. When dessert did finally arrive one of he sweets was mising so we had to chase this too. A little disappointing given other reviews.

  • Stayed August 2013, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank twinksy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 August 2013

We stayed at the wigwams nearby and visited here for both breakfast and dinner. The food was lovely on each occasion. Massive portions as well, very impressed! The staff were friendly and the owner was lovely. Very chatty and attentive. Would definitely come here again.

  • Stayed July 2013
    • Location
    • Cleanliness
Helpful?
2 Thank NicSuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rainford Uk
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 August 2013 via mobile

We stayed at the nearby wigwams and ate lunch here one day and dinner the next. Good value for prices. Food was excellent. Staff were friendly and v good with kids. Veg freshly cooked which is nice and puddings very good. Lunchtime jacket potato was huge. Sandwich and soup option was also good - small soup portion but large sandwich and very filling.

Stayed July 2013, travelled with family
Helpful?
Thank kd147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irvine, United Kingdom
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 30 July 2013

We stayed in the Wigwams and had dinner here on the first night.
Very good welcome from all the staff and food was lovely.
Only downside was the one toilet! It was clean though!
Dinner was a bit slow in arriving but a few people had arrived at the same time.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Lynsey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dumbarton
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 July 2013

We stayed locally in the yurts and ate here on our first night for dinner and our last day for breakfast. It was incredibly welcoming, child friendly and the food was delicious. Service was excellent, attentive and not intrusive. Definitely to be recommended.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Lottiejam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 July 2013

Just returned from 6 days in Aberfoyle and happened to come across this hotel returning from Stirling. We stopped to have lunch which was excellent. The staff were so friendly and welcoming. However the best thing was the desserts. They were to die for. I had sticky toffee pudding and it was the best I have ever had. I would return there tomorrow if I could. Fab place. Would highly recommend.

  • Stayed July 2013, travelled with family
    • Value
    • Service
Helpful?
1 Thank Sophie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lion & Unicorn Country House Hotel

Property: Lion & Unicorn Country House Hotel
Address: Main Street, Thornhill, Stirling FK8 3PJ, Scotland
Region: United Kingdom > Scotland > Stirling > Stirling > Thornhill
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #1 of 3 B&Bs / Inns in Thornhill
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Lion & Unicorn Country House Hotel 3*
Number of rooms: 4
Official Description (provided by the hotel):
Traditional family owned country house hotel, pub & restaurant tucked away near Thornhill just outside Stirling, serving the finest food & ale since 1635. For the homely touch, we have 3 log burning fires, including a huge open fireplace in one of the dining rooms. The accommodation upstairs is of an excellent standard and the views from the windows capture the essence of being in the heart of Scotland with the magnificent scenery on its doorstep. The Lion and Unicorn is the perfect place to spend a few days soaking up the true Scottish hospitality that we all want to discover. Full of friendly locals, it is one of the few Free Houses left in Scotland, with reasonable prices on beer. ... more   less 
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Also Known As:
Lion & Unicorn Country House Hotel Thornhill, Scotland

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