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The Pilgrim Hotel
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Reviews (876)
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Reviewed 16 April 2013

We have recently returned from a break at the Pilgrim Hotel, with extended family. It was booked to celebrate my Brother-in-law's 60th Birthday. On arrival, we were met by a miserable Receptionist, who must have been having a bad day. Our rooms were allocated. I had told the Hotel before we arrived that it was for my Brother-in-law's birthday. They were given a very grim, damp smelling room, with a wet room and no bath. The room obviously was meant to cater for the elderly/disabled. We made a laugh about it but for the price it was very dated and my Sister-in-law had to go out and buy air freshners to make the room smell better and considering it was his special birthday it was an awful room! Our room was not much better, very dated, but clean, but the put up bed was full of springs and needed to be replaced. We booked for the Murder Mystery, and for the price our children were very excited at the prospect. It was however, a very amateur affair, and there was no searching of clues etc, therefore the children and ourselves were very disappointed! The food on the evening and breakfast was however excellent and commedations should go to the Chef and his staff! My Sister-in-law and I both had a latte at one point, which was average size and at a cost of £10.10 we thought this was very very steep prices! Needless to say, it was an experience but we would not recommend the Murder Mystery Evening to anyone, or to stay at the Hotel, as the rooms leave alot to be desired!

  • Stayed: March 2013, travelled with family
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1  Thank NickiSolihull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2013

Had a voucher given to us by some friends so picked this hotel to use it. When arriving to check in the receptionist was rolling a cigarette whilst sat at the desk - was not a good impression to say the least. She since told us she was training not that, that was an excuse.
Once shown to our room which we paid an upgrade for, it was lovely and warm which was a great thing seeing how cold it was outside! The room had plenty of space and was very clean. We decided to eat at the hotel and not go out in the cold again! We were then greeted by a bar man who seemed to think it is exceptable to greet customers with 'alright' and 'how you doing?'. If we had decided to stay in a pub or travelodge then i would accept this but we were in a hotel and hoping to have an A La Carte dinner. The food order was taken by a young lady who made more of an effort to create a higher standard of class, when the food arrived it tasted lovely, shame it looked so drab to be honest. Although the lemon possett was lovely! One last thing, on leaving the hotel you should take the back exit, which you do not want to use if you wish not to damage your car. Overall a pleasant atmosphere with some good staff and food. Just confused on whether we were in a pub or hotel!

Room Tip: upgrade room is worth it for the views
Stayed: March 2013, travelled as a couple
Thank samk488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2013

I stayed here with my wife for two nights and would heartily recommend it to anyone.

It's in a perfect location, very pretty and quiet. We were lucky enough to arrive on a beautiful sunny afternoon which no doubt helped, but the village is undoubtedly charming and beautiful.
We used it as a base to visit Hereford, Ludlow and the Wye Valley. Road links are good and we had no trouble finding it.

The room was idiosyncratic and charming, a bit dated but warm and comfortable.

The restaurant was so good we ate there on both evenings, something we normally wouldn't do. A good variety of well presented and cooked food.

The staff were all excellent, nothing was too much trouble and they were uniformly friendly and welcoming.

  • Stayed: April 2013, travelled as a couple
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Thank Steve-and-Valentina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2013

We stayed on a voucher deal and upgraded to what was sold to us as a fantastic room. Perhaps if this hadn't been stressed we would have not minded so much but the room was not very inspiring and we had expected more of an upgraded room. The room and bathroom were basic as were the toiletries provided (if you want shampoo take it yourself) and it was not well decorated - where pictures had been removed there were marks on the wall and the nails still in there. The TV was tiny so sitting in bed and watching it was only possible if you moved the TV on a small table closer. The view was lovely but nearly all rooms have that view and with small windows it isn't that much of a feature. There must be a small number of standard rooms front facing and you have to pay extra for the view.
The food was very, very disappointing. We had been looking forward to eating in both nights as anywhere else is a drive away so you couldn't have a drink with your meal. We sat in the bar to eat as the restaurant was not very inviting, although to be fair, this would come into its own in summer with its view over the valley. There was a deck you could also sit out on.
But the food was truly like bad pub food and this is from two nights sampling the bar and restaurant menus. The indian food on the menu that was no better than a supermarket takeaway, and fish and chips offered the meanest portion of fish I've ever had, with a lot of half cooked batter and frozen chips and tough peas. After the meal we thought we would go to the hotel lounge that we were shown on arrival, but the room was in darkness and was so uninviting we decided that they obviously didn't want guests to use it, so sat in our bedroom to read the papers.
The whole feel of this hotel is that they are running on the very cheapest they can. They were advertising rooms at £50 a night which was hardly any more than the voucher price we paid even though they had said on the voucher that our two day bed & breakfast stay would have been worth £180.00. Do the maths and you will understand why we felt ripped off! Actually I would not pay £50 a night or £60 as our room must have been going for and will never visit this hotel again. I have spent better nights in a 2* basic hotel and am surprised it had 3* status. The staff serving however were friendly but it is a shame they have a poor product to offer.

  • Stayed: March 2013, travelled as a couple
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1  Thank croydonflightpath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2013 via mobile

I have just returned from a perfect, relaxing mini-break at this hotel!! We booked the Pilgrim Hotel with a buyagift voucher (a birthday present) and we were very pleased that they allowed us to book the dates we wanted, a lot of the other hotels wouldn't as it was the school holidays which makes it difficult for a teacher to go away for 2 nights!!

When we arrived we were blown away by the views and experienced a very warm welcome! The staff could not do enough for us! We had decided to upgrade to a valley view room when we booked for a very reasonable £10 a night extra and we were glad we did!! The views were amazing and lovely to wake up to!!

We decided to have dinner at the hotel on our first night and again it was a good choice! The food was gorgeous!! I MUST find the recipe for the Lemon Posset with Boozy Brambles!! It was nice to relax in the bar with a drink by the fire while we waited too!

All in all we had a perfect few days away and came away relaxed and recharged. We have the staff at the Pilgrim to thank for that!! We'll definitely be recommending you and you'll probably see us again in the future!!

  • Stayed: April 2013
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Thank elsatkinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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