We were kept waiting to check in we were told because of cleaning and I don't think I have ever booked a cottage that was as dirty . This was taken up with the with the company Sykes who we rate very highly and the management company who were also the cleaners came to cottage and said they did not know what we were complaining about .Very dirty equipment, utensils. We did not expect Buckingham palace with an old cottage but the least you expect is for it to be clean.
The people suggested maybe it was because we had disabled children with us which was very offensive.
We stay in many old cottages each year but this one was not acceptable or peoples attitudes !!
We did receive a full refund after a fuss.
Many thanks to Sykes who we always book through , they were great.
|Check-in / front desk||Service|
|A romantic getaway||Older travelers|