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“Staff friendliness”

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East Lodge Country House Hotel
Ranked #2 of 2 Hotels in Rowsley
Certificate of Excellence
A TripAdvisor Member
Staffordhire
116
Reviewed 6 February 2005

During our wedding at East Lodge we found the senior staff to be most off putting , their attitude generally is very poor indeed , they are not forthcoming at all with information, children are clearly not welcome there to the extent that they charge adult prices for childrens meals (£20.00 for chips and nuggets !). They do not volunteer information at all , for example , they do not tell you that hotel guests and members of the public are served lunch in the anti room whilst wedding breakfasts are taking place in the dinning room ( unless one opts to have the ceremony at the lodge). They do not return calls and they do not give assurances that 'the wedding party' will have exclusivity over the event. For example interference from other conferences or events taking place around the same time. We found the whole experience to be not very pleasant at all. The setting is fantastic , the food is first class although portion sizes are small. I not recommend you use them particularly if you have children.

16  Thank A TripAdvisor Member
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413 - 417 of 417 reviews

A TripAdvisor Member
Leicestershire
115
Reviewed 28 October 2004

I have visited and stayed at the East Lodge Hotel on a number of occassions - it is a gem! Presided over by proprietors David & Joan Hardman the standards are everything you should expect of an exceptional Country House Hotel. Regretably, if you feel you want your children to have freedom to roam or your guest to behave to "modern" rather than normal standards of behavoir you may not enjoy the experience to the full. But I, like many others find this a haven of hospitality and good service - Keep up the good work David & Joan.

  • Stayed: October 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
15  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
London, England
112
Reviewed 24 October 2004

I recently attended a wedding at the East Lodge and can't agree more with the review above. The staff were unhelpful at best and rude at worst. The day was spoilt by the attitude of the staff and the bride and groom were very upset at the end of their experience.

A beautiful area with lots of lovely hotels and guesthouses nearby - go there instead, much cheaper and much more pleasant!

  • Stayed: October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
12  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2004

We attended a wedding at East Lodge with our 3 year old child. The wedding party had 4 children under 10. On a quiet afternoon, the kids sat on the floor and played with a toy car. In no way were they loud or troublesome. Not so, according to the staff. We came across a very rude, condescending and aggressive attitude from staff resulting in several of the guests complaining about their behaviour. If you have children - however well behaved, don't go near this place ! If you do go here, be prepared for some appalling customer service

11  Thank Phil1804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013
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  • Stayed: October 2013, travelled on business
    • Value
    • Service
Thank FamilleDF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about East Lodge Country House Hotel

Address: Rowsley, Peak District National Park DE4 2EF, England
Region: United Kingdom > England > Peak District National Park > Rowsley
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #2 of 2 Hotels in Rowsley
Price Range: £142 - £241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — East Lodge Country House Hotel 4*
Number of rooms: 12
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Also Known As:
East Hotel Country
East Lodge Country House Hotel Rowsley, Derbyshire

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