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“Lovely hotel....ridiculous checkout procedure”

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Radisson Blu Hotel, Bristol
Ranked #12 of 37 Hotels in Bristol
Newcastle upon Tyne, United Kingdom
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Lovely hotel....ridiculous checkout procedure”
Reviewed 12 May 2014

I stayed at this hotel with a group of friends, after travelling to Bristol for the bank holiday weekend. The hotel itself is in an excellent position for the Harbourside and is bright, clean and modern. The bedroom and bathroom were really nice and breakfast which was buffet style, was also nice and there were plenty of tables available. The staff were also pleasant.Potential guests however need to be aware, of what happened to me on checkout which has given me a week of sleepless nights. When I checked in, I was asked to leave a credit/debit card imprint which I have done many times before and is normal procedure. I left my debit card details as I intended to use this card to pay my bill. However, when I checked out, I decided to use a different card to pay the bill.The receptionist was aware I was using a different card. Again, I have stayed in many other hotels and not found this to be a problem. After checking out, and returning home, i checked my current account and noticed a £350 pending transaction. When this was queried with the hotel they said it was my pre-authorisation amount and would take a couple of days to clear off my current account. I am very angry about this, because the receptionist didn't inform me that such a ridiculous amount would be pre- authorised and also failed to inform me on checkout that if I settled my bill with a different card, it could take days to clear the pre-authorisation amount. It is outrageous that after I checked out and paid my account with the hotel, I then didn't have access to my own money in my current account for FOUR days.It took days of phonecalls to the hotel and my own bank before this was cancelled, and I was informed by the hotel's accountant because I used a debit card, it could take up to FIVE days to cancel the pre-authorisation. This whole experience completely ruined what had been a lovely stay in Bristol.

  • Stayed May 2014, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hippychick34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontOfficeManagerRB, Front Office Manager at Radisson Blu Hotel, Bristol, responded to this review, 16 May 2014
Thank you for taking the time to provide your feedback.

I'm sorry to hear of the issues experienced and following our conversations last week I believe that this issue has now been resolved.

We really appreciate the feedback and will use it to fine tune our operations.

Kind Regards

John Bailey
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (494)
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English first
Tamworth, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 May 2014

We stayed here whilst visiting friends who love in city centre Bristol. This is very well located in the middle of everything. We stayed on a high floor with fantastic views of the harbour. The room was spacious, modern and very comfortable. The breakfast was fantastic, everything you could want with high quality sausages and bacon. My wife tucked into the more continental cheese selection. The one draw back are the lifts, they were slow and unreliable, you'd think a hotel of this size and height would be better catered for lifts.

Stayed October 2013, travelled as a couple
Helpful?
Thank Dave_tamworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher P, General Manager at Radisson Blu Hotel, Bristol, responded to this review, 12 May 2014
Thank you for the review.
It is always nice to hear the teams efforts rewarded.
Thank you anvery much and we look forward to welcoming you back in the near future

best regards

Christopher Peach
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North east. England
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 May 2014 via mobile

Well placed hotel for access to city centre. Friendly, helpful staff. Great food, reasonably priced. Very spacious bedroom and ensuite. Comfortable bed. Very nice toiletries. Big fluffy bath towels (yessss). Room service very swift and delivered hot.

Stayed April 2014, travelled on business
Helpful?
Thank Hoylel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher P, General Manager at Radisson Blu Hotel, Bristol, responded to this review, 12 May 2014
Great Review,
Thank you very much.
We look forward to repeating the service when you next visit.

Best Regards

Christopher Peach
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent. UK
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 10 May 2014 via mobile

I recently stayed here for business, it is located within central Bristol and offers valet parking but at £23 at night. Rooms are nice, but I looked out onto wall and smoker cubby hall, try to get higher floors than third. But quite expensive, the hotel would not honour our corporate rate so I got charged a lot more then my colleagues, who had booked using agents.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HESKETHh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher P, General Manager at Radisson Blu Hotel, Bristol, responded to this review, 16 May 2014
Thank you for your Review.
I would very much like to speak with you in person regarding this issues.
If you could please call me directly at the hotel, I would appreciate it.
Thank you very much

Christopher Peach
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
whalley
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 May 2014

Lovely stay in this well maintained hotel. Room was spacious, clean and comfortable. Bed was very good. Bathroom had good products and was bright and well lit. Ironing board and iron came as standard and was very welcome. Breakfast was brilliant. Fantastic selection and did my diet no favours at all!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank RuthRules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher P, General Manager at Radisson Blu Hotel, Bristol, responded to this review, 8 May 2014
Thank you for the review.
sorry we couldnt help you on your diet, but that is what we do.glad you enjoyed your stay

We look forward to welcoming you back

Christopher Peach
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taunton, United Kingdom
Level Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 May 2014

Was checked in quickly and very impressed with our room. Very clean and a great harbourside view from the 9th floor. Had a drink in the bar in the evening which was really relaxing and breakfast was good as well. Ideal for the centre and not far from the shops and nightlife.

Room Tip: Try to get on the ninth floor or any floor upwards for the good views.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meleke10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher P, Manager at Radisson Blu Hotel, Bristol, responded to this review, 8 May 2014
Thank you for the review and your comments, glad you enjoyed your stay.

We look forward to welcoming you back

Christopher Peach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 May 2014

Very poor customer service. From having our request for a room for a private event triple in cost for no reason, to being given a double room after booking a twin, to a non-working Nespresso machine in the room, to being charged for newspapers that were never delivered, this was not a pleasant or value for money experience. Very disappointing as the room itself was lovely.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank Struan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher P, General Manager at Radisson Blu Hotel, Bristol, responded to this review, 8 May 2014
Thank you for your review.
I would be very happy if you could call me directly to discuss your issues

Thank you
Christopher Peach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel, Bristol

Property: Radisson Blu Hotel, Bristol
Address: Broad Quay, Bristol BS1 4DA, England
Phone Number:
Region: United Kingdom > England > Bristol
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Bristol
#9 Business Hotel in Bristol
#11 Romantic Hotel in Bristol
Price Range (Based on Average Rates): £
Hotel Class:4 star — Radisson Blu Hotel, Bristol 4*
Number of rooms: 176
Official Description (provided by the hotel):
The Radisson Blu Hotel, Bristol is a first-class accommodation choice in England's sixth most populous city. A total of 176 stylish, comfortable rooms provide ample amenities, including Free high-speed, wireless Internet. Many of the rooms also overlook the picturesque harbour as well. Filini Restaurant helps supercharge your morning with the expansive Super Breakfast Buffet, complete with pastries, fruit and coffee. Lunch and dinner specialities include Mediterranean favourites. For exceptional events, the flexible and sophisticated meeting facilities can be customised to suit your hosting needs. - Only 20 minutes from Bristol Airport - A total of 176 Bristol hotel rooms and suites in three design styles: Chic, Fashion and Fresh - On-site Filini Restaurant offering the Super Breakfast Buffet and delicious Mediterranean cuisine - Free high-speed, wireless Internet throughout the hotel - Convenient on-site features like a business centre, which provides secretarial services including printing and copying - Five meeting rooms for personal and business events ... more   less 
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Also Known As:
Radisson Blu Hotel, Bristol Hotel Bristol

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