I stayed at this hotel with a group of friends, after travelling to Bristol for the bank holiday weekend. The hotel itself is in an excellent position for the Harbourside and is bright, clean and modern. The bedroom and bathroom were really nice and breakfast which was buffet style, was also nice and there were plenty of tables available. The staff were also pleasant.Potential guests however need to be aware, of what happened to me on checkout which has given me a week of sleepless nights. When I checked in, I was asked to leave a credit/debit card imprint which I have done many times before and is normal procedure. I left my debit card details as I intended to use this card to pay my bill. However, when I checked out, I decided to use a different card to pay the bill.The receptionist was aware I was using a different card. Again, I have stayed in many other hotels and not found this to be a problem. After checking out, and returning home, i checked my current account and noticed a £350 pending transaction. When this was queried with the hotel they said it was my pre-authorisation amount and would take a couple of days to clear off my current account. I am very angry about this, because the receptionist didn't inform me that such a ridiculous amount would be pre- authorised and also failed to inform me on checkout that if I settled my bill with a different card, it could take days to clear the pre-authorisation amount. It is outrageous that after I checked out and paid my account with the hotel, I then didn't have access to my own money in my current account for FOUR days.It took days of phonecalls to the hotel and my own bank before this was cancelled, and I was informed by the hotel's accountant because I used a debit card, it could take up to FIVE days to cancel the pre-authorisation. This whole experience completely ruined what had been a lovely stay in Bristol.
- Official Description (provided by the hotel):
- The Radisson Blu Hotel, Bristol is a first-class accommodation choice in England's sixth most populous city. A total of 176 stylish, comfortable rooms provide ample amenities, including Free high-speed, wireless Internet. Many of the rooms also overlook the picturesque harbour as well. Filini Restaurant helps supercharge your morning with the expansive Super Breakfast Buffet, complete with pastries, fruit and coffee. Lunch and dinner specialities include Mediterranean favourites. For exceptional events, the flexible and sophisticated meeting facilities can be customised to suit your hosting needs. - Only 20 minutes from Bristol Airport - A total of 176 Bristol hotel rooms and suites in three design styles: Chic, Fashion and Fresh - On-site Filini Restaurant offering the Super Breakfast Buffet and delicious Mediterranean cuisine - Free high-speed, wireless Internet throughout the hotel - Convenient on-site features like a business centre, which provides secretarial services including printing and copying - Five meeting rooms for personal and business events ... more less
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- Also Known As:
- Radisson Blu Hotel, Bristol Hotel Bristol