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“over priced internet and incorrect details at check in”

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Future Inn Cabot Circus Hotel
Ranked #8 of 39 Hotels in Bristol
Certificate of Excellence
Reviewed 30 January 2012

I found this hotel good in quality of rooms ,location etc but do not offer something to a customer on the pretence of being free ie. wifi and later charge 20 pounds on to the bill also word of advice to future customers do not allow them to extend money on to your account as they will fleece you basically what they offer does not happen 166 pound iwas quoted not 188 i ended up paying and no satisfaction from management will not be back

  • Stayed: January 2012, travelled solo
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2  Thank gallahue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew-FOH, Duty Manager at Future Inn Cabot Circus Hotel, responded to this reviewResponded 1 February 2012

Dear Guest

Thank you for your feedback on your recent stay at the Future Inn Cabot Circus

I am disappointed to see that you were unhappy with your stay and we are currently looking into our policies and procedures regarding internet usage in the room.

Kind Regards

Dana Adams
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,438 - 2,444 of 2,814 reviews

Reviewed 29 January 2012

Just returned from a 2 night weekend stay at this hotel.

It exceeded our expectations - exceptional value for money... really large, clean rooms, good service, fantastic location - right across the road from the shopping centre. As a base for exploring Bristol it was perfect.

We would definitely return.

  • Stayed: January 2012, travelled as a couple
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2  Thank KatieCharlie09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew-FOH, Duty Manager at Future Inn Cabot Circus Hotel, responded to this reviewResponded 4 February 2012

Thank you for taking the time to review your recent stay at the Future Inn Cabot Circus.

We are delighted that you enjoyed your weekend so much and look forward to welcoming you back in the near future.

Kind Regards

Dana Adams
Duty Manager

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Reviewed 29 January 2012

We stayed here for 1 night in November 2011. The room was a decent size, all the amenities you expect, and was quiet, we didn't hear any noise. Beds were comfortable - we had room only so had breakfast elsewhere.
Check in was reasonably quick and easy, a little bit of confusion upon check out but quickly sorted. Perfectly located for a night out in Bristol, and we had no issue with parking in the multi-storey either - we would use this hotel again.

  • Stayed: November 2011, travelled with friends
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1  Thank bikergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew-FOH, Duty Manager at Future Inn Cabot Circus Hotel, responded to this reviewResponded 4 February 2012

Dear Guest

Thank you for your recent review.

We are very pleased that you enjoyed your recent stay and would choose to return to us again.

Kind Regards

Dana Adams
Duty Manager

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Reviewed 28 January 2012

We were told that the hotel had a free carpark for guests. This is true. But what we didn't know before we arrived was that the 'overnight' free carpark is in Cabot Circus - The mall opposite the hotel. The hotel does have a free carpark at the back for guests dropping stuff off and picking stuff up. There are probably around 20 spaces here. But it apparently has a 30 minute limit on it.

When we arrived the staff told us we should move our car to Cabot Circus. Although it is opposite the way to get there is not simply to drive across the street - it is more complex than that. Because we were in a rush and only had 50 minutes to get to an event we decided to just chance it and leave our car in the carpark round back. Luckily, it seems that the staff never check up on how long cars are parked here so we left it there until checkout without incident.

What would be nice if the staff, instead of just reeling off a long spiel about how to get from the hotel to the Cabot Circus carpark, which just goes in one ear and out the other, could supply new arrivals with a map and written directions making it clear how to drive there. This would have been of great help to us as we were short of time.

However, the hotel was great. It had free internet access at 2 computers in the lobby. The room was large and clean with great beds. The location was great. The bar was good and open late and allowed us to take the beers we ordered back up to the hotel room.

  • Stayed: December 2011, travelled as a couple
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6  Thank Mr.Ashwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew-FOH, Duty Manager at Future Inn Cabot Circus Hotel, responded to this reviewResponded 29 January 2012

Thankyou for reviewing your recent stay with us at the Future inn.

I am very pleased that you found our rooms to be so clean aswell as enjoying the free internet usage in the lobby and using our hotel bar.

I have taken your comments regarding car parking on board and shall look into the way in which this is explained to guests on check in.

I must also stress that the car parking spaces at the rear of the hotel are simply provided as a temporary convenience to allow all of our guests to check in and unload their luggage into their rooms before moving their vehicles to free parking provided in Cabot Circus. They are not provided for the use of overnight parking,

These bays are made available to our guests who are disabled badge holders and by other guests parking in them and not making use of the free parking provided next door this limits the space not only for our disabled guests but also for the people wishing to load and unload their vehicles.

Kind Regards

Dana Adams
Duty Manager

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Reviewed 23 January 2012

A good hotel, but a modern hotel so lacks character. Roosare agood size with a 6 foot double and a walk in shower.

As it is opposite Cabot Squar then the choice of retaurants is huge, so we didn't eat in the Hotel.

Breakfast could have been better, no toaster, just a pile of cold toast. The buffet breakfast otherwise was OK

Room Tip: get a room at the back
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  • Stayed: January 2012, travelled on business
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Thank busyfool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew-FOH, Duty Manager at Future Inn Cabot Circus Hotel, responded to this reviewResponded 29 January 2012

Thank you for taking the time to review your recent stay with us at the Future Inn.

I am delighted that you found the extra large beds and walk in shower so comfortable however, disappointed that you did not enjoy the breakfast quite so much.

I have passed on your comments to the Food and Beverage Manager.

Kind Regards

Dana Adams
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2012

We had a Superior room in this city centre hotel and it was extremely nice. Two large double beds, air con/heating, internet etc. Nice and clean and good value for money. Not noisy. Good drop off but parking a little bit more difficult as in multi storey next door - but free and easy to get out. No independent lights by side of bed so either all on or all off. Breakfast a bit grim with queues for tables and the self service buffet which was edible. I am old fashiioned and like to be waited on with freshly brewed coffee and freshly cooked food but it was adequate. On the whole to be recommended if you have business or pleasure in the city centre.,

Room Tip: Superior rooms were well worth the money although I did not see regualr rooms so can't comment o...
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  • Stayed: January 2012, travelled as a couple
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Thank shish57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew-FOH, Duty Manager at Future Inn Cabot Circus Hotel, responded to this reviewResponded 29 January 2012

Dear Guest

Thank you for reviewing your recent stay at the Future Inn.

We are pleased that you enjoyed your stay with us and found the roms good value for money.

I am disappointed to see that you did not enjoy the buffet style of breakfast which we offer here at the Future Inn but glad that you would recommend the hotel and may consider staying again.

Kind Regards

Dana Adams
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2012

Stayed at the Future Inn at Bristol on Saturday night,we were allowed to checkin before time,
which was good as the wife could start shopping early?.
Stayed in the Kings room (No 313.) good size very clean and a big shower.
The staff you could not fault,polite,helpfull and smart.
We ate in the hotel in the evening,food was of a very high standard as were the staff,
we had booked the winter warmer,this ment that we had two meals for the price of one,
this also included breakfast,which was good.
Free parking next door in the cabot circus car park was also included.
And all this for £69.
This hotel should at least be 4*,have stayed in 4* in bristol before and not as good at this one.

  • Stayed: January 2012, travelled as a couple
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Thank terryw244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew-FOH, Duty Manager at Future Inn Cabot Circus Hotel, responded to this reviewResponded 29 January 2012

Thank you for taking the time to review your recent stay with us here at the Future Inn.

It is always a pleasure to receive positive feedback and i am very pleased you found our staff to be so helpful and polite.

We are very pleased that you found the"Winter Warmer" such excellent value for money and i am pleased to note that you found the food in our Chophouse Restaurant to be of a high standard.

We shall look forward to you visiting us again in the future.

Kind regards

Dana Adams
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Future Inn Cabot Circus Hotel

Address: Future Inns Cabot Circus Hotel Bond Street South, Bristol BS1 3EN, England
Phone Number:
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#4 Family Hotel in Bristol
#6 Luxury Hotel in Bristol
#7 Romantic Hotel in Bristol
#12 Business Hotel in Bristol
Price Range: £61 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Future Inn Cabot Circus Hotel 4*
Number of rooms: 149
Reservation Options:
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Also Known As:
Future Hotel Cabot Circus

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