We have just come back from a short break at this hotel for new year and I can safely say I feel totally ripped off and that our family break was completely ruined because of the standards and utterly rude staff at the Future Inn. Right from the get go the service was terrible, we got to our room with little ones to entertain whilst we unpacked only to find the TV didn't work. I called the reception desk and spoke to a really rude woman who obviously didn't want to be bothered who then told me she would disable the TV for the next 10 minutes then I would have to try again!
After that things just got worse. The mattresses on both beds in our room had collapsed in the middle meaning that not only did my husband and I have to sleep separately as we couldn't stand to keep being crushed in the middle of a collapsed bed but then even after sharing a bed with one of my children I have ended up with chronic back pain and having to take painkillers every 4 hours! After the first awful night my husband and I were both looking forward to being able to take nice hot showers but no, that too was a complete disappointment with the shower being so weak I couldn't even get the conditioner out of my hair properly, which didn't bode well for being able to get ready and dressed up on New Years either! By this point I had really had enough and quite frankly wanted to go home. We spent the rest of the day with our friends who were also saying at the hotel but due to how tired and in pain I was I ended up so grumpy it really ruined everyone's day, especially that of my children who should have been having an amazing time being away with us and their friends for New Year!
Then it went from really bad to disastrous. We paid to attend the New Years Eve Party at the hotel, which included a buffet. Not only did we have to queue for ages to get the first course and then made the children all sit and eat their food before going up for desert, we were then utterly disgusted to find that when we did take them back up to the buffet the deserts had run out. By this time there was already an angry mob of people complaining that they also hadn't had desert and yet still the staff didn't seem to care less. Eventually as people were getting to the point of complete rage, the staff finally gave in and said they would provide more deserts but that it would take another half an hour to prepare. Yet again we had really upset children!
And so finally after a frankly awful party we went back to bed for the second uncomfortable night thinking at least we could lie in in the morning as there was a late breakfast being served.....the fire alarms went off at 7.30am! All kids up, screaming and frightened and unable to get back to sleep for ages! Then of course when we finally got them back to sleep they wouldn't get up again in time for breakfast. My 6 year old was gutted! The breakfast had been his favourite part of the entire trip and he missed it because he was so completely exhausted!
The vile staff then had the nerve to ring our room, knowing full well how awful our time at the hotel had been, and "remind" us that check out was at 12! Needless to say at this point I lost my temper and gave them a piece of my mind and all I got from the other end of the phone was "OK" before the line went dead!
And surprise surprise during check out, with kids and bags everywhere, the staff at reception were busy dealing with other complaints, so we didn't even get so much as thank you for coming or how was your say! I will be making a complaint, although due to the couldn't care less attitude of the staff, I wont hold my breath for a response!
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- Also Known As:
- Future Hotel Cabot Circus