Stayed here for 2 nights . We arrived quite tired after a long busy day and the reception staff were efficient and booked us in quite quickly. We were allocated a room on the front corner of the Hotel with a balcony. The room and bathroom were quite spacious and well furnished. The balcony was covered in cigarette butts and is totally unusable due to the road noise and being overlooked by walkway connecting to the adjacent shopping centre. .
Unfortunately the cleaners had failed to notice the cigarette butts and that a drink had been spilt/sprayed around the room , despite the obvious marks everywhere. This left sticky patches on the carpet and spray marks up the valance cover. Other than this the room and bathroom was quite clean. Being tired we decided the best way to deal with it was to throw hand towels over the sticky patches and then ask staff to clean it up - a steam mop would have done it. We reported this as we left for dinner the same evening and the gentleman at reception assured us it would be cleaned up straight away and the valance would be changed. Unfortunately his words were not put into practice and the mess was left - once again we mention this to reception staff who apologised and said it was in hand. The third time we mentioned it the young lady on reception had no knowledge of the need for cleaning and did not try to offer a solution. . The carpet was never cleaned and the valance was not changed. Had we been staying longer we may have turned into those really loud people you see in hotels insisting on another room. Other negative points were - the ice and vending machines had either been removed or were not working , the water on off tap had obviously been falling off for along time as there were chunks out of the bath surface, the kettle does not fit under the cold water tap. On a plus point the car park was free.
Would rather use the Premier Inn next time.
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- Also Known As:
- Future Hotel Cabot Circus