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“Good but would be better after a Refit”

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Holiday Inn Express Bristol City Centre
Ranked #16 of 37 Hotels in Bristol
Liverpool, United Kingdom
Level Contributor
148 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Good but would be better after a Refit”
4 of 5 bubbles Reviewed 21 August 2013

A nice hotel with good staff. The air conditioning in the rooms is excellent, the shower is big (but not particularly powerful) and there is an odd wooden square on the wall.

The hotel is located right opposite Temple Meads Station with access to all their taxi ranks only 3 minutes walk and might be ideal as a base to travel to Bath. The hotel was undergoing a much needed refit as Express's I have been in benefited from the improved furnishings etc.

Breakfast was slightly better than at some other Holiday Inn Express hotels but pretty much the same (and free). Parking is available at the hotel costing £6 per stay and is in the large gated car park behind the hotel.

Not a bad hotel which will be made very good after the refit.

Room Tip: Park in the temporary bay and go to the desk to get a code to get into the £6 per night parking gara...
See more room tips
  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LiverpoolSt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEBristol, General Manager at Holiday Inn Express Bristol City Centre, responded to this review, 25 August 2013
Dear LiverpoolSt
Thank you for taking your time to post a review for us. We are pleased to hear that you have enjoyed your stay at our hotel. As mentioned, we are currently undergoing a refurbishment program and the little wooden panel was put up due to relocating of wall lamp and our new artwork will cover the little panel once arrived. It is a very exciting time for us and we hope to have you return to stay with us again in the near future to try our newly refurbished room.
Regards
Sharine Carrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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687 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (154)
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Cork
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 19 August 2013

I stayed in the Holiday Inn very recently and found it to be a very comfortable and friendly hotel which is in a very convenient location. Right opposite the main train station and a short walk from the city centre and docks area. I have to give a special mention to a member of staff at the reception who went to great lengths to help me out in obtaining my boarding passes for my flight home at very short notice. Thank you Kayleigh Hook your help was very much appreciated.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dermurray285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEBristol, General Manager at Holiday Inn Express Bristol City Centre, responded to this review, 20 August 2013
Dear dermurray285
Please allow me to take this opportunity to thank you for posting such as positive review for our hotel and we are also delighted to hear that Kayleigh has received a special mention for delivering great customer service. Once again, thank you dermurray285 and we look forward to having you stay with us again soon.
Regards
Sharine Carrow
General Manager
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Oxford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 14 August 2013

Booked 7 twin rooms through Laterooms - when phoning to cancel a room was told that we had 7 doubles.....not best accommodation for 14 men on cricket tour!! Disappointing that the hotel did not contact me!! After much hassle a part solution of 6 twins for 2 nights and then doubles for last night. Seemed like a reasonable compromise until another payment for the room we did not use was taken from my account 3 days after our stay- still being looked into by Laterooms, hotel and HIE..............out of pocket to the tune of £260!!

  • Stayed July 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wicketkeeper2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEBristol, Manager at Holiday Inn Express Bristol City Centre, responded to this review, 26 August 2013
Dear Wicketkeeper

Disappointed then dismayed, indeed Mr Wicketkeeper.

Thank you once again for yet another review. As we have attempted to explain on all your cricket teams’ previous reviews so far, if you book doubles with LATEROOMS (a third party agent) expecting twins to be presented by the hotel on arrival, then unfortunately you will be disappointed if the hotel is fully booked.

My colleague was trying to be hospitable by offering you twins at the tail end of your stay, as soon as she learned of your booking error (which you accepted) however it now seems this effort was perceived by your team as unhelpful or unprofessional.

Even LATEROOMS management attempted three times, at our request to speak to you prior to your arrival, yet I remind you once again, you were still happy to maintain the original reservation rather than cancel.

In summary, I am sincerely delighted to hear LATEROOMS management are finally looking into your reservation with them. Certainly for the benefit of other guests, we will be keeping a close eye on future weekend group bookings being directed via this third party agent.

Should you wish to discuss this further, please do not hesitate to contact me at the hotel or indeed email me at sgsm@hiexpressbristol.co.uk

John Morton - Senior Guest Service Manager
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Abingdon, United Kingdom
1 review
5 of 5 bubbles Reviewed 14 August 2013

I stay regularly in this hotel. It has a good location just across the train station and the staff is very helpful. Everything is quiet close to the hotel: city centre, harbour side, old city. Good hotel worth of money.

Room Tip: Choose a room overlooking to train station, very nice view.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edina a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEBristol, General Manager at Holiday Inn Express Bristol City Centre, responded to this review, 20 August 2013
Dear edina a
Thank you for sharing your stay experience in our hotel with fellow travellers and we look forward to receiving you again on your next visit to Bristol.
Regards
Sharine Carrow
General Manager
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New York City, New York
Level Contributor
135 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 bubbles Reviewed 14 August 2013

The hotel is down the block fromTemple Meads and so it was very convenient to stay here. It is about a 20 minute walk to the city center but it really is not that bad of a walk. Most of the inclines in the city are in the city center itself. The hotel was clean, quiet, and our room was just fine. it may be that our room was quiet because we were on the fourth floor. Breakfast was mediocre. Also, there is only one lift, so a few times we took the stairs. The people at the front desk were very nice.Even though it is not in the city center, I believe it was a great choice since the next day we were at the train station in less than five minutes.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Europeantraveler0504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEBristol, General Manager at Holiday Inn Express Bristol City Centre, responded to this review, 20 August 2013
Dear Europeantraveler0504
Thank you for taking your time to post a review for us and sharing your experience with fellow travellers. As mentioned, our hotel has a perfect location due to it's close proximity to Bristol Temple Meads Train Station, making it very convenient for both business and leisure guests. We are very happy to hear that you have had a pleasant stay and our customer service has met your expectation. We hope to have you staying with us again on your next visit to our lovely city.
Regards
Sharine Carrow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basingstoke, Hampshire, England
Level Contributor
106 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 14 August 2013 via mobile

Me & my family stayed in this hotel to see Bath & Bristol. The room was clean & a good size for 3 people staying, the breakfast was good too. On the whole a good hotel, although I did find it strange (from going to other Holiday Inns) that you could walk into the back & the front of the hotel & not necessarily be seen? 2 other things to be aware of: if you intend to get a taxi anywhere don't ask reception as the taxi firm they use on the 1st trip the driver didn't know where he was going & coming back a different driver had his steering wheel held together by tape! Also part of the hotel is above a pub & on the Saturday night of our stay they had a live act, didn't bother us to much as we were at the other end if the hotel, but this went on from half 9 till midnight, anyone directly above the pub, wouldn't have been too pleased

Stayed August 2013, travelled with family
Helpful?
Thank NeilOakley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEBristol, General Manager at Holiday Inn Express Bristol City Centre, responded to this review, 20 August 2013
Dear NeilOakley
I would like to thank you for taking your time to post a review for us. We are please to hear that you have enjoyed your stay with us. The entrance into the hotel from the back of the hotel was for the convenience of our guests who have travelled into Bristol by car. It is an area we are continuously accessing in order to maintain a high level of security for our guests. We work with a number of taxi firms and will definitely relay your comment to them too. Once again, thank you for sharing your experience with us and we hope that you will choose to stay with us again during your next visit to Bristol.
Regards
Sharine Carrow
General Manager
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Stafford, United Kingdom
1 review
3 of 5 bubbles Reviewed 9 August 2013

6pounds for parking!! Parking area not built for a range rover... Had no sleep due to very busy road, doors banging at 3am... And cold tap is hot water so no cold water in room. I have a 2yr old who's bed was made up right agents a heater on the wall so had to move it all around! It was a joke... Will not be staying again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raftery34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEBristol, General Manager at Holiday Inn Express Bristol City Centre, responded to this review, 20 August 2013
Dear Raftery34
I would like to take this opportunity to thank you for posting a review for us. We are investigating into the various issues you have brought to our attention so that relevant actions can be taken in order to improve our facilities, products and ensuring our guests can look forward to a comfortable stay with us. Due to our limited parking spaces, we have an agreement with the adjacent NCP car park for a lower parking fee for our guests at £2.50 from 6pm to 8am which is payable at the Pay and Display machine by their entrance. Once again, thank you for sharing your experience with us.
Regards
Sharine Carrow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Bristol City Centre

Property: Holiday Inn Express Bristol City Centre
Address: South End, Temple Gate House, Bristol BS1 6PL, England
Phone Number:
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#14 Romantic Hotel in Bristol
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Bristol City Centre 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
Holiday Inn Express Bristol City Centre offers good value, modern hotel accommodation in the heart of Bristol. Located directly opposite Temple Meads Train Station, our modern hotel offers rates including breakfast and free Wi-Fi. ... more   less 
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Also Known As:
Holiday Inn Express Bristol City Centre Hotel Bristol
Holiday Inn Bristol
Bristol Holiday Inn

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