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“Pleasant stay”

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Holiday Inn Express Bristol City Centre
Ranked #19 of 39 Hotels in Bristol
Certificate of Excellence
Reviewed 12 December 2013

Had not major problems in my stay here. Location is very good, just in front of the Temple Meads station, next to Hilton hotel and others. Staff was supportive and most of them spoke Spanish either natively or very fluently, this is a plus. Breakfast was either pre-booked or included or the price and it was possible to leave your luggage for a number of hours without extra charge, another plus.
The room was spacious enough and the bed was very comfortable. Also the bathroom, but it would have been nice to have a radiator there too. Did not hear any noise during my stay. The plugs worked smoothly for me, but having no plug adaptor made things difficult and they did not have any on reception - this would be a plus and it does not seem that expensive.
The "minuses" I'd point out are that the corridor smells too much of chemicals, the breakfast sausages were awful, the wifi connection is accessed through a website and has to be renewed after 24 hours (already have seen this at different hotel franchises, but it's a nuisance nevertheless) and also its speed can be very, very slow and may give problems out of conventional web surfing; and in the end, asking for a credit card on arrival (supposedly to check that no damage is made to the rooms?) is kind of awkward...

  • Stayed: December 2013, travelled on business
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Thank Gorg0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEBristol, Public Relations Manager at Holiday Inn Express Bristol City Centre, responded to this reviewResponded 17 January 2014

Thank you kindly for this wonderful review.

Should you wish to discuss your stay further, please do not hesitate to contact me direct at the Hotel, or indeed via email me on sgsm@hiexpressbristol.co.uk


Kind Regards

John Morton

Senior Guest Services Manager 0117 930 4800

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451 - 457 of 773 reviews

Reviewed 6 December 2013

I stayed here briefly from about 11pm to 9am but I can't say it was much of a pleasure, a bit tired, a bit crap and generally a bit of disappointment compared with the Premier Inn, Bristol. The staff were OK, although the barman only knew they had white wine but not what sort it was. The 'panini' I was offered was more akin to roadkill than a nice cheese and tuna toasted sandwich with a nicely wilted salad. The room was fine although my aircon kept turning itself off and I woke up several times freezing and having to turn it back on, my biggest annoyance were the pillows were labelled soft and hard but in reality they were thin and pointless.

I probably wouldn't go back unless stopping over in a similar manner.

Room Tip: I'd get a room high up at the back of the hotel to avoid traffic noise
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  • Stayed: December 2013, travelled on business
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Thank Phatbloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEBristol, Public Relations Manager at Holiday Inn Express Bristol City Centre, responded to this reviewResponded 7 December 2013

Hi Phat bloke;

Certainly we would advise our guests to use the wall heaters in the rooms for warmth, rather than the aircon, as this is programed to turn off, after a set time to conserve energy..
(just a little tip for the future) For more information, please see our Energy Policy and Statement of Commitment 2013 for more details, available on our website.

With regards to the pillow choice, these are a brand standard of all our hotels and many of our regular guests do enjoy the option.

Best regards;

John Morton - Senior Guest Service Manager

sgsm@hiexpressbristol.co.uk

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Reviewed 26 November 2013

Unusually for a city hotel it was dog friendly which was handy. It was a bit annoying to have to pay for the parking but the service was good and everyone was very helpful. Breakfast was OK. Good location and easy to find.

  • Stayed: September 2013, travelled as a couple
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Thank Debby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEBristol, Guest Relations Manager at Holiday Inn Express Bristol City Centre, responded to this reviewResponded 27 November 2013

Hi Debby,

Thank you kindly for your review.

The team and I hope to welcome you back again soon.
Should you wish to discuss your stay further, please do not hesitate to contact me direct at the Hotel on 0117 930 4800 or indeed via email; sgsm@hiexpressbristol.co.uk.

Kind regards;

John Morton – sgsm@hiexpressbristol.co.uk

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Reviewed 25 November 2013

Stayed here requested quite room got a room that appeared to have all of the hotel water pipers run through it. Add to this the mad party guests in the other rooms (some not even residents) who kept my family& I awake most of the night all in all the stay was not good. So beware

Room Tip: Perhaps try somewhere else.
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  • Stayed: November 2013, travelled with family
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Thank andy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEBristol, Guest Relations Manager at Holiday Inn Express Bristol City Centre, responded to this reviewResponded 27 November 2013

Dear Andy

Sorry to hear of the issues caused by other guests during your stay. As always we do ask that guests contact us with any problems so we can investigate immediately and of course, offer compensation to anyone effected by lack of sleep or other events should they occur.

If you have not already done so please contact the hotel or indeed myself to see how we can hopefully resolve this or any other issues or questions you may have.

Should you wish to discuss your stay further, please do not hesitate to contact me direct at the Hotel on 0117 930 4300 or indeed via email; sgsm@hiexpressbristol.co.uk.

Kind regards;

John Morton – sgsm@hiexpressbristol.co.uk

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Reviewed 24 November 2013

It was exactly what we needed: across from the railway station, very clean, comfortable and affordable. The room was small, but that made little difference when we arrived late and had our eyes shut soon after. The breakfast, included in the price, wasn't anything remarkable, but it was adequate to get us started. A good hotel choice for a short railway stopover.

Stayed: November 2013, travelled as a couple
Thank Vizslam0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEBristol, Public Relations Manager at Holiday Inn Express Bristol City Centre, responded to this reviewResponded 27 November 2013

Dear Vizslam0m,


Thank you kindly for your review.

Should you wish to discuss your stay further, please do not hesitate to contact me direct at the Hotel on 0117 930 4300 or indeed via email; sgsm@hiexpressbristol.co.uk.

Kind regards;

John Morton – sgsm@hiexpressbristol.co.uk

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Reviewed 15 November 2013 via mobile

The staff are lovely and helpful so I give them credit there but everything about this hotel is wrong. From plug sockets not working to random channels on the TV to uncomfortable beds to a dribbling shower to mouldy bread in the breakfast bar. The breakfast gets special mention for poor quality. The sausages are pure gristle and the eggs are either luminous yellow or grey, muffins and croissants are stale and the options are so limited. The lack of nutrition in this breakfast is shocking since Holiday Inn were the hotel for the 2012 Olympics!!
I understand that this is their budget version of their hotels but at least maintain a certain standard of quality.
Only plus side is you have lovely staff.

Stayed: November 2013, travelled on business
Thank Nkwilsonuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Bristol City Centre, responded to this reviewResponded 4 December 2013

Dear Nkwilsonuk,

Thank you for taking the time to write us a review regarding your recent stay. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay, and most especially with breakfast. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed 11 November 2013

This hotel is very well situated for Bristol Temple Meads Station and a reasonable walk to the City Centre. Our room was on the 6th floor with a wonderful view. Twin bedded room and very spacious. Clean with every amenity that was needed. Courteous staff both in reception and housekeeping.

Would certainly stay there again.

Room Tip: A higher floor room is good as the view is great
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  • Stayed: November 2013, travelled with friends
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Thank Dustyollie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEBristol, Guest Relations Manager at Holiday Inn Express Bristol City Centre, responded to this reviewResponded 13 November 2013

Hi Dustyollie

Thank you for review. I am very happy to hear you enjoyed you stay, the team and I look forward to welcoming you back again in the future.

Should you wish to discuss your stay further, please do not hesitate to contact me at the Hotel or indeed via email.

Kind regards

John Morton
Senior Guest Service Manager
sgsm@hiexpressbristol.co.uk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Bristol City Centre

Address: South End, Temple Gate House, Bristol BS1 6PL, England
Phone Number:
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#14 Romantic Hotel in Bristol
Price Range: £51 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Bristol City Centre 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
Holiday Inn Express Bristol City Centre offers free Wi-Fi, an inclusive breakfast and a stylish lounge with all-day dining and a coffee bar. The hotel’s handy location opposite Temple Meads station is perfect for onwards travel to Bath and London. Bristol International Airport is 30 minutes’ drive from the hotel and we’re close to the M4, M5 and M32 motorway, allowing you to explore Bristol and the South West with ease! Our modern rooms boast comfy beds with a choice of pillows to help you customise your sleep. Free Wi-Fi and flatscreen TVs with Freeview keep you entertained in the evenings or relax with a cuppa and an invigorating power shower in the evenings. The stylish open-plan lounge is great for catching up over a coffee, getting some last-minute work completed on the free Wi-Fi or enjoying a bite to eat from the hotel’s all-day dining menu. For superb value weekend breaks in Bristol, our Holiday Inn Express hotel is a great base. ... more   less 
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Also Known As:
Holiday Inn Express Bristol City Centre Hotel Bristol
Holiday Inn Bristol
Bristol Holiday Inn

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