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“Great hotel”
Review of The Bristol

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The Bristol
Ranked #3 of 39 Hotels in Bristol
Certificate of Excellence
GreenLeadersGold level
Reviewed 21 June 2014 via mobile

Lovely spacious room with robe and slippers. Friendly helpful staff and comfortable bed. Great stay. Would defiantly stay again. Big windows overlooking the city. Clean and modern en suite bathroom with plenty of towels. Buffet breakfast was fresh and tasty. Will book again when in Bristol

Stayed: June 2014, travelled as a couple
1  Thank Emma F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, Director of Operations at The Bristol, responded to this reviewResponded 24 June 2014

Dear Guest,

Thank you for your wonderful 5 star review!

I am delighted to read that you found us a ‘Great Hotel’ during your most recent stay in Bristol. It is such a testament to read you will book with us again when you are next in Bristol.

I certainly look forward to welcoming you back – thank you for your custom.

Regards,
Gareth Byrne
Director of Operations

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2,152 - 2,158 of 3,825 reviews

Reviewed 21 June 2014

Great place to stay. We did have a deluxe room on 6th floor. Very comfortable. Great Nespresso coffee. Breakfast very good although would have liked a little more choice on offer for vegetarians at the Grille in the evening. With so many restaurants available in Bristol I would opt yo eat out rather than in.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MikeP248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, Director of Operations at The Bristol, responded to this reviewResponded 24 June 2014

Dear Guest,

Thank you for taking the time to review your recent stay with us,

I am pleased to read that you had an overall great stay with us; we do change our menu’s seasonally and our Executive Head Chef will certainly take your comments on board when designing the next menu.

In the meantime, I hope we will see you with us again soon.

Regards,
Gareth Byrne
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

Had a really good weekend treat here. Central location with easy access to Bristol city centre and the waterfront. Good selection of nearby bars and short walk to the river ferry if you want to explore a bit further. Evening meal in the restaurant was very good and the staff took the time to make sure we had a relaxed night.

Stayed: November 2013, travelled as a couple
1  Thank Sam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, Director of Operations at The Bristol, responded to this reviewResponded 24 June 2014

Dear Guest,

Thank you for your review.

I am delighted to read that you had a great weekend break. Its great to read that you also discovered our fantastic River Grille Restaurant – great food, great service and panoramic views is a great way to start the weekend with us.

I do hope we will have the opportunity to welcome you both back with us soon.

Regards,
Gareth Byrne
Director of Operations

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Reviewed 19 June 2014

Stayed here for a night on business this summer. Great location, just by the dockside and stylish vaguely art deco furnished rooms. However I think the staff were exceptional and it was them who made my stay. Courteous, confident and stylish, they seemed from a different era. I understand this hotel is privately owned which probably accounts for it - maybe they have some eccentric staff training course from 1940. Whatever - it works. I loved it. It's always enjoyable to be in the hands of real professional - whether that's a builder, hairdresser, doctor or in this case hotel staff. I had supper there and food was, again, quirky and very accomplished. All in all a genuinely interesting, fun place - I'll be back - next time for leisure.

Stayed: June 2014, travelled solo
2  Thank Lora20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, Director of Operations at The Bristol, responded to this reviewResponded 24 June 2014

Dear Guest,

Thank you for your amazing 5 star review!

It is truly wonderful to receive such personal feedback. I am delighted to read that my team were able to make such an impression on your business trip to Bristol. We do aim to make business a pleasure.

The team and I are looking forward to welcoming you back on a leisure basis soon.

Regards,
Gareth Byrne
Director of Operations

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Reviewed 18 June 2014 via mobile

Work means regular overnight stays in Bristol. I often choose The Bristol as it is well located, comfortable and usually impressive.

Tonight, not impressed. I dined in the dining room where I ordered a medium-rare rib-eye steak. The steak that arrived was exceptionally fatty and definitely had not seen enough heat to warrant "medium rare" status. I mentioned it to the waitress but communication difficulties meant I was wasting my time.

One of the two lifts is out of order. Of course, lifts break, but another guest told me it had occurred somewhat earlier and therefore should have been fixed by now.

This hotel pushes its 'complimentary wifi' but the connection speed is utterly abysmal. If you plan to do any meaningful work - forget it.

I am likely to reconsider in future on the basis of today's performance.

Stayed: June 2014, travelled on business
1  Thank DulwichEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, Director of Operations at The Bristol, responded to this reviewResponded 19 June 2014

Dear Guest,

Thank you for your feedback; it is incredibly important to me and my team and crucial as we look to continually improve our service and facilities for our guests.

I am so sorry to hear of your disappointment; however, I am delighted to read that you are a regular guest with us, which is somewhat reassuring as you know our usual standards which you mentioned are usually comfortable and impressive.

Thank you for your custom so far; we greatly appreciate it.

Regards,
Gareth Byrne
Director of Operations

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Reviewed 17 June 2014

Nothing much wrong with the hotel or the service, and the location is excellent. I didn't give it 5* a) because there wasn't a kettle in the room - we like tea first thing in the morning, but there was only a coffee maker, b) the restaurant wasn't quite big enough for the 8-8.30 breakfast rush - it felt cramped and some people were waiting for a while before being seated.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, Director of Operations at The Bristol, responded to this reviewResponded 19 June 2014

Dear Guest,

Thank you for choosing to stay with us at The Bristol Hotel.

I am delighted to read that largely you had a great time with us. All of our rooms do have tea trays which are stored within the desk cupboards, however, thank you for taking the time to share your wonderful review with the online travel community.

We are looking forward to having you back with us soon.

Regards,
Gareth Byrne
Director of Operations

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Reviewed 16 June 2014 via mobile

Stayed here in January 2014 for a weekend, took my boyfriend away as a late Christmas present. Booked one night through Expedia and one night directly through the hotel. Paid to be "upgraded" thru Expedia and chose to pay and stay as part of there "suite treats" package on the second. It really is a hidden gem and the staff were absolutely wonderful (especially after we had managed to flood the bathroom). My only qualm was the size of the room, was fairly small considering the price, I thought we had paid more to be in a more luxurious room and from walking through on departure we could see we were in a fairly small room, with a rather short bed. But like I said could not fault the staff, they were polite very attentive and offered us umbrellas in the rain. The free NCP parking also a plus. I would stay again but would ensure I had a more substantial room.

P.s the piano player at breakfast was a lovely touch!

Stayed: January 2014, travelled as a couple
1  Thank Ellie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, Director of Operations at The Bristol, responded to this reviewResponded 17 June 2014

Dear Guest,

Thank you for such a great review and for sharing your experience with others.

I am delighted that you commented so positively on both the friendliness of the staff - it is great to read that our service ethos transcends clearly to our guest experiences

I hope we have the pleasure of welcoming you back with us soon.

Regards,
Gareth Byrne
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Bristol

Address: Prince Street, Bristol BS1 4QF, England
Phone Number:
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Bristol
#2 Romantic Hotel in Bristol
#2 Business Hotel in Bristol
#2 Luxury Hotel in Bristol
Price Range: £76 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Bristol 4*
Number of rooms: 187
Official Description (provided by the hotel):
Welcome to The Bristol! Anyone spending any length of time in Bristol is likely to come across The Bristol. Sitting pretty on the quayside of the Floating Harbour, this luxury Bristol hotel is surrounded by the best of Bristol's Old City and maritime history: the Bristol Old Vic and the beautifully restored Queens Square, Bristol Cathedral and At Bristol (across Pero's Bridge), and of course The Arnolfini, Bristol's celebrated contemporary arts centre is right next door. For all these reasons, The Bristol is hard to avoid, even by visitors who are staying elsewhere. Those who do stay at our hotel in Bristol get to experience our great location, greatly reduced overnight car park rates of £5 at the adjacent NCP, the fresh, modern luxury of our bedrooms, and the chic cuisine and quayside ambience of The River Grille and Shore Café Bar. Make sure you are among them and choose The Bristol, the finest Bristol Hotel! ... more   less 
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Also Known As:
The Hotel Bristol
Bristol The Hotel

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