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“Bristol Hotel stay”
Review of The Bristol

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The Bristol
Ranked #3 of 39 Hotels in Bristol
Certificate of Excellence
GreenLeadersGold level
Reviewed 4 August 2014

This is a great hotel at which my wife and I have stayed for a good number of years. Most recently to celebrate our diamond wedding anniversary. We were looked after extremely well. The location of the hotel could not be better giving access to all the city activity. The staff are outstanding.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Wyattplymouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, Director of Operations at The Bristol, responded to this reviewResponded 12 August 2014

Dear Guest,

Thank you so much for your fantastic review and endorsement of The Bristol Hotel.

I am delighted that you have stayed with us throughout the years and enjoyed you time with us. Our team were more than happy to help you celebrate your Diamond Wedding Anniversary.

I do hope we have the pleasure of welcoming you both back soon.

Sincerely,
Gareth Byrne
Director of Operations
The Bristol Hotel

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2,006 - 2,012 of 3,758 reviews

Reviewed 3 August 2014

Negatives:-

1./ house keeping threw our clothes on the floor like rubbish and left in a heap.

2./ food trays left outside the door all day till 22.30 at night.

3./ don't not disturb signs ignored and constant knocking by housekeeping.

4./ reception rarely answer phone and when they do takes forever.

Positives:-

1./ location
2./ nice room

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank stag05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, Director of Operations at The Bristol, responded to this reviewResponded 12 August 2014

Dear Guest,

Thank you for choosing to stay with us at The Bristol Hotel.

Its pleasing to read that you enjoyed our city centre location and that you enjoyed your room. Over all - thank you for your constructive feedback; it is incredibly important to me and my team and crucial as we look to continually improve our service and facilities for our guests.

I do hope we will have the opportunity to welcome you back soon.

Sincerely,
Gareth Byrne
Director of Operations
The Bristol Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Very comfy room, great bed, good lighting & linen, good toiletries, excellent shower, excellent car parking, great view over the docks from the cocktail bar, my 3rd stay & I'll be back. There might be cheaper hotels but by the time you add on the complimentary car parking right next door it beats those others. Excellent service from the reception team where nothing was too much trouble. Complimentary newspaper & a wake up call that actually rang the room. The room I had didn't have a view to talk of & I can see some people marking it down for this & also the lack of air con but in my book still cracking

Stayed: July 2014, travelled on business
Thank therealcee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, Director of Operations at The Bristol, responded to this reviewResponded 12 August 2014

Dear Guest,
Thank you for the fabulous 5 star review!
It is great to read that we have ticked all the right boxes for you while you stayed with us. We are truly delighted that you will stay with us in the future.
My team and I are looking forward to welcoming you back soon; hopefully we are your new Bristol home away from home.
Sincerely,

Gareth Byrne
Director of Operations
The Bristol Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Very nice hotel, parking is next door in the multi storey car park but is free to people staying at the hotel. The room we stayed in was very comfortable and pleasant although the air con did not seem to provide the right temperature for the room and it was perhaps the hottest day of the year. The other problem we had was the shower not draining and flooding the bathroom. We called staff immediately and reported the problem only to be told by a very nice member of staff that this was a regular occurrence and continued to mop the floor until dry. However, nothing more was done about the problem, and, when we wanted to shower it was a case of stop start to let the water drain away! Very annoying! The desk staff were very friendly and helpful (the shower incident excluded). We had breakfast in the hotels restaurant with seating next to the floor to ceiling window that overlooks the river and the walkway. The food was excellent, I had a full English and my wife had a continental, plenty of it and as many cups of tea or coffee that we wanted. This hotel is in an excellent location, with staff that are both friendly and professional. I just wish they would sort out the niggling problems that spoilt an otherwise great stay.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Trev403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, Director of Operations at The Bristol, responded to this reviewResponded 12 August 2014

Dear Guest,

Thank you so much for your comprehensive review.

It is so great to hear that you enjoyed your stay with us, overall. While you have had a great time with us – thank you for also taking your time to provide constructive feedback regarding your room. I totally welcome your comments as this helps us to continually improve our service and facilities.
I am looking forward to sharing your comments with my team and hope to welcome you back with us soon.

Sincerely,

Gareth Byrne
Director of Operations
The Bristol Hotel

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Reviewed 3 August 2014

We really enjoyed our stay here. The location was ideal, the service was excellent and all members of staff were very helpful and friendly. We mentioned having a view of the harbour in our on line booking. Upon arrival we were informed that we had been given a complimenary upgrade which provided exactly that and more. I would definitely return to The Bristol Hotel.

Room Tip: Request harbour view!
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, Director of Operations at The Bristol, responded to this reviewResponded 12 August 2014

Dear Guest,

Thank you for your amazing 5 star review!

I am delighted that you had a great stay with us and that you experienced the warmth and friendliness of our team. Thank you for sharing your experience with the Tripadvisor community.

Kindest Regards

Sincerely,

Gareth Byrne
Director of Operations
The Bristol Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Lovely hotel with a fantastic location. Very easy to get to all the restaurants and attractions in the area. Lovely big room with a nice and big bathroom. The hotel is in walking distance to most attractions. Heavily recommended.

Room Tip: We top floor seems like a new addition and the room was newly decorated. Don't know about the ot...
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, Director of Operations at The Bristol, responded to this reviewResponded 12 August 2014

Dear Guest,

Thank you for your amazing 5 star review!

I am delighted that you had a great stay with us and that you enjoyed your bedroom and bathroom. We are very much looking forward to welcoming you back in the near future.

Hope to see you soon!

Sincerely,

Gareth Byrne
Director of Operations
The Bristol Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

Upon arrival, there was a queue to check in, staff immediately acknowledged us and were most efficient and friendly at checking us in. We were very impressed with the room, very clean and spacious and offered exceptional facilities, such as a Nespresso machine which was really appreciated in the morning. We loved the welcome card inviting us back to stay! The hotel is in such a great location overlooking the river, and is ideally close to bars and restaurants. Breakfast was outstanding, again staff were very helpful and friendly. I would definitely recommend this hotel and will certainly be returning for another exceptional stay!

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ash546
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, Director of Operations at The Bristol, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for your amazing 5 star review!

I am delighted that you had a great stay with us and that you experienced the warmth and friendliness of our team. We are very much looking forward to welcoming you back – remember to book directly to get the best rates!

Hope to see you soon!

Sincerely,
Gareth Byrne
Director of Operations
The Bristol Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Bristol

Address: Prince Street, Bristol BS1 4QF, England
Phone Number:
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Bristol
#2 Family Hotel in Bristol
#2 Romantic Hotel in Bristol
#2 Luxury Hotel in Bristol
#2 Business Hotel in Bristol
Price Range: £79 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Bristol 4*
Number of rooms: 187
Official Description (provided by the hotel):
Welcome to The Bristol! Anyone spending any length of time in Bristol is likely to come across The Bristol. Sitting pretty on the quayside of the Floating Harbour, this luxury Bristol hotel is surrounded by the best of Bristol's Old City and maritime history: the Bristol Old Vic and the beautifully restored Queens Square, Bristol Cathedral and At Bristol (across Pero's Bridge), and of course The Arnolfini, Bristol's celebrated contemporary arts centre is right next door. For all these reasons, The Bristol is hard to avoid, even by visitors who are staying elsewhere. Those who do stay at our hotel in Bristol get to experience our great location, greatly reduced overnight car park rates of £5 at the adjacent NCP, the fresh, modern luxury of our bedrooms, and the chic cuisine and quayside ambience of The River Grille and Shore Café Bar. Make sure you are among them and choose The Bristol, the finest Bristol Hotel! ... more   less 
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Also Known As:
The Hotel Bristol
Bristol The Hotel

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