I was bitterly disappointed with my experience of staying at the Marriott Royal. The grand entrance and façade is impressive, but once you're in the bowels of the hotel, boy do the cracks start to show - literally. 1980's decorated corridors (on the lower ground floor) led me to my suite which reminded me of staying at 'grannies house'. With old fashioned standard lamps, inexpensive window treatments, old fashioned and faded carpets, and a bathroom which was so 1980's it should be in a retro museum. The lift down to the LGF was positioned opposite a doorway which has to be the dirtiest door in town (see image). When inside my £249 per night suite, I couldn't help but notice the poor electric cabling near the TV, the huge stain on the Sofa (let's not dwell on that for too long), furniture which belonged in a bric a bric store, and the basic feel of it all. Shabby chic? certainly not - just shabby. I'm not a regular booker of suites, but due to limited availability in Bristol, this was my only option at short notice. I was rather excited by the prospect and the opportunity to stay in a suite, in a beautiful hotel, but I was thoroughly disappointed.
In addition to the points made above, the TV interface is clunky, the in room menu very limited and expensive (£17 for a Marriott Burger) and it wasn't very nice. I had to call to request more French Fries as I only received 10 on my plate. They arrived 18 minutes later.
Remember the days when you had to turn everything off manually in a hotel room, when exiting your room? Well, this still exists at the Marriott Royal. Take a trip down memory lane and experience walking around your room, turning off each light, desk light, side light, TV, bathroom light etc as you head out for the night. Whilst walking round doing all of this switching on and off, I noticed that the same framed large picture of Clifton suspension bridge appeared twice in my room - real double vision!
And to list quickly what else was wrong: the Champagne bar doesn't exist anymore, the ladies changing rooms are so dated, they made using a public swimming baths seem appealing. The shower in the ladies changing room smelled. The complimentary shampoo in the pool area was like fairy liquid.
Empty bars, empty lounges, an empty pool and Bristol was buzzing that evening. Friendly staff though. Oh and breakfast wasn't included in my rate!
I was really pleased to leave the Marriott Royal, I felt short changed, miserable and hungry.
- Official Description (provided by the hotel):
- With a fabulous location next to Bristol Cathedral and the historic waterfront, the Bristol Marriott Royal Hotel offers ideal accommodations for enjoying England's southwestern charm. From the moment you arrive, our Victorian-style hotel captivates you with polished marble, warm mahogany and gleaming brass. Spacious rooms offer comfortable furnishings, 24-hour room service, and large work areas with high-speed Internet. For an event, choose our ballroom for 260 guests or a smaller meeting room for intimate gatherings. Enjoy an afternoon tea or cocktail at the Club Bar after your stroll from Bristol's historic sites. For dinner and Sunday lunch, the newly refurbished Walters Restaurant, offering locally sourced regional flavours from the South West. Visit our Roman-style leisure club for the perfect retreat - enjoy a refreshing swim, soothing sauna or invigorating workout. When looking for a luxury hotel in southern England, choose the Bristol Marriott Royal Hotel for its friendly staff and modern amenities. ... more less
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- Also Known As:
- Marriott Bristol
- Bristol Marriott