My husband and I took my 80 year old mother here for afternoon tea for a birthday treat. The level of hygiene and cleanliness leaves a lot to be desired - dirty tables and chipped teapots etc. We all suffered with an upset stomach afterwards and I wrote to the hotel to complain. Their response to ask for doctors reports! Very unsatisfactory - who wants to waste the doctors time with a bout of food poisoning? No other recompense was offered - we will definitely not be visiting this hotel again.