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“Not The Best Hotel”

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DoubleTree by Hilton Hotel Bristol City Centre
Ranked #7 of 37 Hotels in Bristol
Certificate of Excellence
GreenLeadersSilver level
Cardiff, United Kingdom
Level Contributor
181 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
“Not The Best Hotel”
3 of 5 bubbles Reviewed 25 November 2013

Stayed over the weekend of the 15/17th November. The room was much smaller than any other Hilton hotel that I had ever stayed in. The room was clean and very compact. The room had a chaise longues?? Why? The en suite was very small and could do with a good 'spring clean'. The bath iwas too small for comfort.

The restaurant was disappointing with over cooked food and not worth the money spent.

  • Stayed November 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Welshtraveller247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine G, Guest Relations Manager at DoubleTree by Hilton Hotel Bristol City Centre, responded to this review, 26 November 2013
Dear Guest

Thank you for taking the time to give us your feedback on your recent stay. I was pleased to read that your felt your ‘room was clean’ however I was sorry to read that you felt the food in our Restaurant was not to your liking and that the bathroom could do with a spring clean. I will ensure that your comments are passed onto the relevant departments to ensure that our standards stay at a consistently high level.

We do hope you will come and stay with us again in the near future.
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1,575 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (188)
Date | Rating
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  • German first
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English first
Belfast, United Kingdom
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 25 November 2013

I stayed here for one night with my baby boy. I had no issues with the hotel, it was fine, but nothing special. However, it was very convenient to Bristol Temple Meads Station which was handy.

The room was okay - big enough. There seemed to be a hen party somewhere near to our room - so quite a lot of noise in the evening before all the hens went out. I ordered room service, which was okay and delivered fairly promptly. The bathroom was reasonably clean. I would say this hotel is good enough for a brief stay but if you were staying for longer you'd probably want to find something with a bit more finesse.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BronaghB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine G, Guest Relations Manager at DoubleTree by Hilton Hotel Bristol City Centre, responded to this review, 26 November 2013
Dear Guest

Thank you for taking the time to write your review about your recent visit to our hotel.

I was pleased to read that you had 'no issues' during your stay with us and our location near to Temple Meads train station was particularly handy for you. We hope to welcome you and your baby boy back to the hotel in the near future.
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Bradford, United Kingdom
Level Contributor
506 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 269 helpful votes
4 of 5 bubbles Reviewed 24 November 2013 via mobile

Stayed here for 4 days over the summer and wasn't disapointed at all. We were given a free upgrade to a superior which was comfy and clean.
There are a lot of comments about the restaurant food on here but Bristol centre is within walking distance so why would you bother? Breakfast was good as always in hilton chains. In a good location - 10 minutes walk to some great bars and restaurants

  • Stayed July 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KTandPM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine G, Guest Relations Manager at DoubleTree by Hilton Hotel Bristol City Centre, responded to this review, 26 November 2013
Dear Guest

Thank you for taking the time to write your recent review in relation to your stay with us in the summer.

I was delighted to read that you were ‘not disappointed’ at all with your 4 day stay with us and agree with you that our hotel is in a 'good location’ in Bristol.

We hope to see you again very soon.
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London, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 24 November 2013

Stayed here for one night on a weekend. Is a small walk from the centre of Bristol, but not too far out of the way. Greeted with a very clean reception and chocolate cookies which was a nice, friendly gesture. The room itself was really quite small, however very clean and modern. The shower is great, but again bathroom quite small and compact. Unfortunately the nearby church bells woke us up before 9am on the Sunday and continued non-stop for around 45 minutes, so be warned if you're expecting a lie in on the weekend...

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank walkinfieldsofgold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine G, Guest Relations Manager at DoubleTree by Hilton Hotel Bristol City Centre, responded to this review, 25 November 2013
Dear Guest

I agree with you that our hotel has a great location, easy walk from Temple Meads Train Station and that the City Centre (including Cabot Circus Shopping Centre and Bristol Harbourside) is only a short walk away.

I was very pleased you felt that the hotel had a ‘very clean reception’ area and that you felt the ‘chocolate cookie’ on arrival was a ‘friendly gesture’. The ‘cookie’ is a signature of the DoubleTree brand and is incredibly popular with all our guests.

I am sorry to read that you were woken up by the Church bells on Sunday morning. Next time you stay with us please inform our Sales team that you would like a room not facing the church so you are able to get your 'weekend lie in'.

We look forward to welcoming you back to the hotel in the near future.
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Sunderland
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 23 November 2013

Stopped at this hotel this week while on a short business trip to Bristol , very nice comfortable rooms and very comfy beds, hotel rooms look really new and quite sumptuous . Wifi was excellent , very nice choice of breakfast food available I would definitely go back to this hotel if I was in the area,

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Grant P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine G, Guest Relations Manager at DoubleTree by Hilton Hotel Bristol City Centre, responded to this review, 25 November 2013
Dear Guest.

I am delighted that you decided to stop at our hotel whilst you visited Bristol on business. It was a pleasure to read that you felt our rooms were ‘very nice’ with ‘very comfy beds’ and that they look ‘quite sumptuous’.

We very much look forward to seeing you on your next visit to Bristol.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 22 November 2013

strange hotel as quite grotty from front but very modern inside. Room was very small but high quality fit-out. The lifts are very slow so allow lots of time if your in hurry

if you like excessive cleaning this is place to go ...had a cleaner in my room when I entered ( 6.40 PM)..still not sure what she was doing and cleaner entered my room at 8.30 am next day to start cleaning - thankfully was wearing something !

parking costs £8 a day which felt a bit steep given the location

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine G, Guest Relations Manager at DoubleTree by Hilton Hotel Bristol City Centre, responded to this review, 26 November 2013
Dear Guest

Thank you for writing your recent 4* review regarding your stay with us. I am glad you felt the interior of the hotel was very 'modern' and our bedrooms were fitted out to a high standard. We are very pleased with the £5m we recently spent refurbishing the hotel.

I am sorry you felt that the parking charge was high, we charge £7.50 for overnight parking which we regularly monitor ensuring that we stay one of the most cheapest hotels in Bristol for overnight parking.

I am aware our Director of Operations is in communication with you regarding your feedback about the housekeeping department.

We hope you will come and visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, United Kingdom
Level Contributor
93 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 21 November 2013

Stopped here several times when it was the Ramada and, whilst it was OK, it was looking a little tired. The Double Tree has been refurbished to a decent standard and is all the better for it. reception is on the first floor and boy do the lifts like going down to the Ground floor before coming up again. A petty annoyance but when you just want you bed it's infuriating the amount of time you seem to spend waiting for lifts here. Breakfast is still a shambles with queues out of the door while you wait for one gut to seat everyone who wants to gain access. Breakfast Buffet OK with plenty on offer. Good value for money and a great location.

Room Tip: The fifth floor has very little wter pressure in the shower so get a room lower down if you don'...
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine G, Guest Relations Manager at DoubleTree by Hilton Hotel Bristol City Centre, responded to this review, 25 November 2013
Dear Guest.

I am glad to read that you liked the changes we have made to the hotel and the reception area. We are really delighted with the £5m we have spent refurbishing and rebranding the hotel.

It was pleasing to read that you felt that your stay was ‘good value’ for money and that the hotel is in a ‘great location’ in Bristol. It was also great to read that you felt the breakfast buffet had plenty to offer. I am sorry you had to queue for breakfast; I will ensure your comments regarding your breakfast seating experience are passed onto our Restaurant Manager.

We hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Bristol City Centre

Property: DoubleTree by Hilton Hotel Bristol City Centre
Address: Redcliffe Way, Bristol BS1 6NJ, England (Formerly Ramada Bristol City)
Phone Number:
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Green Hotel in Bristol
#4 Luxury Hotel in Bristol
#5 Business Hotel in Bristol
#8 Romantic Hotel in Bristol
#8 Family Hotel in Bristol
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree by Hilton Hotel Bristol City Centre 4*
Number of rooms: 206
Official Description (provided by the hotel):
Experience 4 star quality and service in a relaxing and professional environment at the refurbished DoubleTree by Hilton Hotel Bristol City Centre. Our modern 206 bedroom hotel is situated in the heart of Bristol and is only a 5 minute walk away from Bristol Temple Meads Train Station and close to the M32/M4/M5. Our car park can accommodate up to 150 vehicles and is chargeable. ... more   less 
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Also Known As:
Ramada Bristol City Hotel Bristol
Bristol Ramada

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