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“Thank you to the first aider” 5 of 5 bubbles
Review of DoubleTree by Hilton Hotel Bristol City Centre

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DoubleTree by Hilton Hotel Bristol City Centre
Ranked #7 of 37 Hotels in Bristol
Certificate of Excellence
GreenLeadersSilver level
Plymouth, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Thank you to the first aider”
5 of 5 bubbles Reviewed 27 November 2013

I stayed at this hotel on Saturday 23rd nov the staff are really helpful and hotel is in a central location , I would like to thank the person on reception who gave me first aid as I fell over and cut my head during the night and came back the hotel a bit worse for wear ! I really appreciate them helping me and although I can't remember much I've had a few flashbacks of them being really helpful and stopping the bleeding on the cut to my head , I think it was a man that helped me sounds bad but I was quite drunk , thanks again hope they get this message ! Definitely would stay there again , if I'm allowed lol!!!

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NjsStacey81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine G, Guest Relations Manager at DoubleTree by Hilton Hotel Bristol City Centre, responded to this review, 28 November 2013
Dear Guest.

Thank you for your review and I hope you are now feeling better!

I will ensure your comments and ‘thanks’ are passed onto our nights/reception team who would have looked after you on your return to the hotel.

We look forward to welcoming you back to the hotel again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,542 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (186)
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English first
south wales
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 27 November 2013

Stayed the weekend with 2 other couples, beginning of October. Nice modern hotel, walking distance into Bristol. Very reasonable, friendly staff. Breakfast lovely. We're able to leave cars in car park after checkout so that we could spend the day in Bristol.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kasSouthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine G, Guest Relations Manager at DoubleTree by Hilton Hotel Bristol City Centre, responded to this review, 28 November 2013
Dear Guest

Thank you for the 5* review and your very kind words. I was pleased to read that you enjoyed your weekend stay with your friends at our hotel.

Your feedback regarding our ‘friendly staff’, ‘lovely breakfast’ and our hotel being 'nice and modern' are very much appreciated.

We very much look forward to welcoming you back to the hotel soon.
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Egham, United Kingdom
Level Contributor
664 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 411 helpful votes
4 of 5 bubbles Reviewed 27 November 2013

Stayed here mid week for business. As a HHonors member I was upgraded to a Deluxe room which was very large and well decorated. Only complaint was that there was a working desk for my PC but nowhere for my room service when it was delivered!

My room was clean and quiet and the bed was very comfortable. I did have a look at the Kiln restaurant menu but found it a little bland and even the local offerings really didnt offer any variety which is why I just settled for a room service meal. The food arrived very quickly, was of good quality and value just not exciting.

Breakfast was the usual Hilton fare but the hot food was monitored regularly by the chefs and was once again of very good quality.

Overall a good place to stay in Bristol.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AFrequentTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine G, Guest Relations Manager at DoubleTree by Hilton Hotel Bristol City Centre, responded to this review, 28 November 2013
Dear Guest.

As a HHonors member I was very pleased to read that your room on arrival at the hotel had been upgraded to a deluxe room and that you felt your room was ‘very large’ and ‘well decorated’. I was also pleased to read your feedback regarding your room being ‘clean’ with a ‘comfortable bed’.

It was good to read that you felt your room service meal and your breakfast was of ‘good quality and value’. Your comments about the table space in your room are very valuable feedback and we have taken them on board. You will also be pleased to know that we will be launching our new exciting menu in the coming months.

We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 November 2013

Would recommend this hotel for its warm and friendly atmosphere and the really convenient position (centre of Bristol, two minutes from the main railway station and right next to St Mary Redcliffe Church). Andrew at reception made a point of giving us a room overlooking the church. Wonderful view! Thanks to everyone at Hilton Double Tree , Bristol.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Peslin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine G, Guest Relations Manager at DoubleTree by Hilton Hotel Bristol City Centre, responded to this review, 28 November 2013
Dear Guest.

Thank you for your 5* review and your kind words about the hotels ‘warm and friendly atmosphere’.

I agree with you that our hotel is ‘conveniently positioned’ in Bristol, just a short walk from Temple Meads Train Station and that the City Centre (including Cabot Circus Shopping Centre and Bristol Harbourside) is only a short walk away. I was delighted to read that you liked your room with the view of St Mary Redcliffe Church.

We look forward to welcoming you back to the hotel soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
181 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
3 of 5 bubbles Reviewed 25 November 2013

Stayed over the weekend of the 15/17th November. The room was much smaller than any other Hilton hotel that I had ever stayed in. The room was clean and very compact. The room had a chaise longues?? Why? The en suite was very small and could do with a good 'spring clean'. The bath iwas too small for comfort.

The restaurant was disappointing with over cooked food and not worth the money spent.

  • Stayed November 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Welshtraveller247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine G, Guest Relations Manager at DoubleTree by Hilton Hotel Bristol City Centre, responded to this review, 26 November 2013
Dear Guest

Thank you for taking the time to give us your feedback on your recent stay. I was pleased to read that your felt your ‘room was clean’ however I was sorry to read that you felt the food in our Restaurant was not to your liking and that the bathroom could do with a spring clean. I will ensure that your comments are passed onto the relevant departments to ensure that our standards stay at a consistently high level.

We do hope you will come and stay with us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 25 November 2013

I stayed here for one night with my baby boy. I had no issues with the hotel, it was fine, but nothing special. However, it was very convenient to Bristol Temple Meads Station which was handy.

The room was okay - big enough. There seemed to be a hen party somewhere near to our room - so quite a lot of noise in the evening before all the hens went out. I ordered room service, which was okay and delivered fairly promptly. The bathroom was reasonably clean. I would say this hotel is good enough for a brief stay but if you were staying for longer you'd probably want to find something with a bit more finesse.

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BronaghB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine G, Guest Relations Manager at DoubleTree by Hilton Hotel Bristol City Centre, responded to this review, 26 November 2013
Dear Guest

Thank you for taking the time to write your review about your recent visit to our hotel.

I was pleased to read that you had 'no issues' during your stay with us and our location near to Temple Meads train station was particularly handy for you. We hope to welcome you and your baby boy back to the hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, United Kingdom
Level Contributor
508 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
4 of 5 bubbles Reviewed 24 November 2013 via mobile

Stayed here for 4 days over the summer and wasn't disapointed at all. We were given a free upgrade to a superior which was comfy and clean.
There are a lot of comments about the restaurant food on here but Bristol centre is within walking distance so why would you bother? Breakfast was good as always in hilton chains. In a good location - 10 minutes walk to some great bars and restaurants

  • Stayed July 2013
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KTandPM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine G, Guest Relations Manager at DoubleTree by Hilton Hotel Bristol City Centre, responded to this review, 26 November 2013
Dear Guest

Thank you for taking the time to write your recent review in relation to your stay with us in the summer.

I was delighted to read that you were ‘not disappointed’ at all with your 4 day stay with us and agree with you that our hotel is in a 'good location’ in Bristol.

We hope to see you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Bristol City Centre

Property: DoubleTree by Hilton Hotel Bristol City Centre
Address: Redcliffe Way, Bristol BS1 6NJ, England (Formerly Ramada Bristol City)
Phone Number:
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Green Hotel in Bristol
#4 Luxury Hotel in Bristol
#5 Business Hotel in Bristol
#8 Romantic Hotel in Bristol
#8 Family Hotel in Bristol
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree by Hilton Hotel Bristol City Centre 4*
Number of rooms: 206
Official Description (provided by the hotel):
Experience 4 star quality and service in a relaxing and professional environment at the refurbished DoubleTree by Hilton Hotel Bristol City Centre. Our modern 206 bedroom hotel is situated in the heart of Bristol and is only a 5 minute walk away from Bristol Temple Meads Train Station and close to the M32/M4/M5. Our car park can accommodate up to 150 vehicles and is chargeable. ... more   less 
Reservation Options:
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Also Known As:
Ramada Bristol City Hotel Bristol
Bristol Ramada

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