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“AVON GORGE - To be Avoided”
Review of Avon Gorge Hotel

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Avon Gorge Hotel
Ranked #35 of 39 Hotels in Bristol
Reviewed 21 May 2014

We booked into this hotel, went to the room and promptly checked out again. Others reviews have mentioned this but there were clearly a number of large and quite boisterous / well oiled parties at the hotel... fine if you happen to be with one but not exactly a quiet and relaxing experience.

The so-called "superior" room was dire. It was meant to have a view of the Clifton Bridge which was only possibly by craning your neck at an oblique angle through dirty windows. The room itself looked like we had entered a 1970's time warp - the facilities were "budget" and may have been provided by B&Q. This is not a top quality establishment. To their credit the front desk accepted our "no thanks" but did inquire the reasons. This hotel is fine for large/boozy parties but not for a quiet relaxed stay. For much less than the £130 asking price we relocated to the Bristol Marriot Royal which was far superior, more relaxing and much less expensive.

  • Stayed: May 2014, travelled with family
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Thank Ross N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheAvonGorge, General Manager at Avon Gorge Hotel, responded to this reviewResponded 26 May 2014

Dear Ross N
Many thanks for your feedback.
I am sorry that on this occasion we were unable to meet your expectations.
All our rooms have recently been refurbished to a modern standards, Flat screen television, new rain showers, and High quality soft furnishing in elegant colours and British manufactured furniture.
It is impossible for me to comments on the value for money our competitor hotel offer. But I can assure that none enjoy the fantastic location of Clifton, the great views of the Clifton Suspension bridge and all this a short walk away form the world famous Bristol Zoo.
Please feel free to contact me directly, we would love to put this right.

Kind regards
Guillaume

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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651 - 657 of 1,026 reviews

Reviewed 20 May 2014

The views from the beer garden in this hotel are amazing. However, our room was boiling with no way of cooling it down. We were left half a toilet roll and a hand full of tissues in the room. The breakfast the following morning was abit of a disaster. We received toast which was burnt one side and uncooked the other. The second lot we then received was basically warm bread. It took ages for our pot of tea to turn up and then we were left without milk. All the staff were to busy to notice us calling them for milk so we ended up having to back and fore the cereal bar and using the milk urn thing they had there just to get a cup of tea.

All in all it was a shambles. Considering what we paid I would have expected table service rather than a tepid buffet. The price is way over the top considering what you get for it. Disappointed to say the least. Wouldn't stay here again and wouldn't really recommend it!!!

  • Stayed: May 2014, travelled as a couple
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1  Thank Betchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

This hotel has a lovely location and we enjoyed having our dinner out on the terrace overlooking the suspension bridge. Our room also overlooked the bridge and I thought it would be noisy from the large terrace underneath where lots of people were drinking. However, the bar cleared out at about 20.30 and it was lovely and quiet in our room. The family room itself was large, clean and comfortable. The food for breakfast and dinner was also fine and the restaurant agreed to prepare pasta for our kids as there were no pasta dishes on the kids menu - this was good.
However, the service here is frustrating. We had booked a kids in the city package which states that you pay one price (for us it was £165) for a night's stay in a family room, tickets for Bristol zoo or @Bristol and that kids eat free for the entire stay. When we checked in , I asked about the zoo tickets which the manager gave us - no problem. When we got to our room I asked my husband to call reception to ask whether the kids ate free in the pub or restaurant or both. We he spoke to the receptionist she didn't seem to understand so after some time my husband decided to go down to reception to ask again. When he went downstairs the receptionist still didn't understand but the manager stepped in to say that the kids ate free in the restaurant and that we should charge the meal to the room and the cost would be removed on checkout. We followed his instructions but when I attempted to check out the kids meals were still on our bill. They did eventually remove them (but not the kids drinks). The reason I was concerned about this is that I looked into many hotels for our stopover in Bristol and particularly booked this one because of the package. Also we have stayed in holiday inns before who also do these packages and they are really good value and kids do stay and eat and drink free. Such a pain.

  • Stayed: May 2014, travelled with family
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Thank Sara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2014

There is nothing wrong with the hotel, good rooms (we stayed in a large family room with a decent view of the Avon Gorge and Bridge), nice bathroom, great views. Possibly somewhat overpriced but i guess that's what you pay for the view.
However, the service in the restaurant is awful.
We went into the restaurant early to get some food for our daughter, were told the jacket potatoes were only available in the bar next door (this isn't a bar, it's a pub, it's great in the summer when you can sit out on the terrace but when it's rainy and cold it's just a pub, with no sign of a high chair or anyone to offer to find one). So we went up to our room to order room service, only for it to be delivered by the same unhelpful person who had initially told us the restaurant couldn't help. Serves him right.
Sadly the restaurant and bar seem to be staffed by students with no sign of management to guide them in the right direction. I had a similar job whilst a student at the university but luckily showed a bit more initiative and willingness to provide at least some customer service.

  • Stayed: May 2014, travelled with family
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1  Thank HS2086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2014

Stayed here for one night as had booked a meeting here next day. Sat nav doesnt really like finding it so have a good look on a map for the last few streets. Arrived the sunday night and there was some confusion that they had us booked for the next day but the receptionist dealt with it immediately. Great staff. Rooms were stunning, amazing view next day, lovely and modern. Super extra brownie points to the hotel for the fact they have useable plug sockets next to the bed. Its my little bug bear when I travel.
Went down for a drink and chat with my colleague. What a mistake. Obnoxious guests from the wedding doing Jager bombs in the hotel bar, toxic atmosphere and I got grouped when walking through to go sit in the next door student bar as that was more peaceful. Why they didnt rope off a section of the restaurant for the microbrained bad mannered imbeciles who were clogging up the bar I will never know.
ANYWAY
The room for the meeting was amazing, breakfast was fabulous and I was really impressed with the restaurant manager. Not only did he recognise myself and colleague at breakfast, but I watched him deal with an elderly couple who were a bit stressed about a voucher they had been given, in such a gentle, professional and kind way that I was super impressed.
The food was brilliant, really well organised with taking our order before lunch so it was ready when we sat down, the refreshments were constant and high quality, rates are so reasonable for what you get and the location and view are fabulous. I will book again for longer events next time, but avoid the bar.

Room Tip: They all seem to be nice, dont worry too much about a view as there is a massive terrace you can sit...
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  • Stayed: April 2014, travelled on business
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2  Thank ohidoliketobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2014

Stayed in the hotel on business for 3 nights and found it very comfortable and ate once in the restaurant which was very good. Breakfast again was good with plenty of selection and full English available, however unlike many other hotels haddock was not available for breakfast. Staff generally were very helpful and pleasant. Wi-fi connection was reliable albeit you had to login again every time after you were away from the hotel. New carpeting pretty much throughout from what I could see and my room on the ground floor front road side (village side they call it) would have benefited from having net curtains but was nonetheless fairly quiet. The downside for me were the cost of the wine and drinks £4.50 for a large bottle of mineral water (75cl), £4.40 for a pint of lager is excessive and in the connected pub (The White Lion) students got half-price drinks during certain hours, but the poor old residents got nothing - poor show if you ask me.

Room Tip: An upper floor may prove a quieter (not that noise was an issue) and afford a little more privacy
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  • Stayed: April 2014, travelled on business
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Thank Gyles76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014

We stayed here because we needed to visit an elderly relative close by. Chose room 34 which is obviously one of the refurbished rooms and has a very large balcony with views over a peaceful garden and, to the left, the Avon Gorge. A couple of little niggles with the room but nothing of consequence. To put this in context I have stayed in quite a lot of upmarket hotels in Europe, the US and Australasia, and didn't, at the price point, feel disappointed with the room, though I think it may be one of the better ones in the hotel.
As to dining, our experience was rather better than 'MrMonkey65'. We had a couple of starters each. The dressed crab was excellent - set on sourdough toast as described in the menu and including rather more white meat than usually found in a dressed crab in the shell. The seared scallops were the best we have ever had. Our choice of an asparagus dish was not as successful but not unpalatable. And the staff were first rate; at reception, in the restaurant and at breakfast.
Finally, a comment about the White Lion bar. Whilst part of the structure of the hotel it is actually segregated from the bar and Bridge café of the hotel itself. We were there on Bank Holiday Monday and the huge terrace was full of people drinking and enjoying the stunning views. It looks as if it is somewhat youth oriented and we can't speak for the food, but so what - an amazing location to have a drink in good weather.

Room Tip: see above - choose a room with a balcony overlooking the Gorge
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  • Stayed: May 2014, travelled with friends
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2  Thank jaguarx150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Avon Gorge Hotel

Address: Sion Hill | Clifton, Bristol BS8 4LD, England
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Business Hotel in Bristol
Price Range: £83 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Avon Gorge Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
Settings rarely come like this: nestled in the heart of Clifton Village, Bristol the Avon Gorge Hotel offers a unique location for any trip to Bristol or tour of the West Country. This historic hotel offers unparalleled views of Brunel's Grade One listed Clifton Suspension Bridge, said to be one of the world's greatest bridges. Boasting fantastic panorama, the hotel is also in a very central position for both business and leisure trips alike, with Bristol City Centre within walking distance. The views don't stop here, from the popular Bridge Cafe and White Lion Bar, with an extensive all weather terrace area, enjoy the spectacular panorama of Somerset and the southern areas of Bristol. By foot discover some of the country's finest architecture in the surrounding area of Clifton; it's just on your door step. ... more   less 
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Also Known As:
Avon Gorge Bristol
Hotel Avon Gorge

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