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“Mixed stay”

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Bristol Marriott Hotel City Centre
Ranked #19 of 38 Hotels in Bristol
Merseyside
Level 6 Contributor
141 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Mixed stay”
Reviewed 10 August 2014

Took so long to get through Bristol teatime on a Friday the council need to review their traffic flow. Found Hotel and NCP car park next to it. Friendly check in and room fine but set up for 2 not 3 as per the reservation - happens so often!! Breakfast on Day 1 was appalling as we were seated in the Consevatory with very poor mass catering. Hard croissants and pastries and about 100 rashers of bacon stacked in a silver dome going cold and chewy just poor management of the whole situation. Day 2 we went into the restaurant and it was SO much better. Lovely lady Chef cooking eggs etc and so the fresh cooking made it so much better and the quality of the rest was just so much better. Had breakfast continued as on Day 1 we would strike Marriotts off our list of preffered Hotels but fortunately it got better, Parking pricey even with discounts but it is City centre I suppose but these add ons do bump up Holiday costs. All in all fine but don't have a consevatory breakfast even if it is very busy!!

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Chillypenguin60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Bristo... C, Guest Relations Manager at Bristol Marriott Hotel City Centre, responded to this review, 11 August 2014
Thank you for your review following your stay here at the Bristol Marriott Hotel City Centre.

Please accept our apologies for the poor standards that you encountered during breakfast in the Conservatory on the first morning of your stay. I can assure you that your feedback with regards to the quality of breakfast has been shared with our Food & Beverage Manager, and he is investigating your comments with his team to ensure that this experience is not repeated.

We very much hope that we will have the opportunity to welcome you back to the hotel again soon, and if I can be of any assistance with future arrangements, please do not hesitate to contact me.

Kind Regards
Holly Garnett
Guest & Event Services Manager
holly.garnett@marriotthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (438)
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English first
Weymouth, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 August 2014

Excellent hotel. Staff very friendly and professional. Food is excellent, can highly recommend the steak. Hotel is situated in the city centre, handy for the shops, cinema, bus tours and train station. If I go back to Bristol I will definitely stay there again.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Bristo... C, Guest Relations Manager at Bristol Marriott Hotel City Centre, responded to this review, 11 August 2014
Thank you for your review following your stay here at the Bristol Marriott Hotel City Centre. We are so pleased to read that you had an enjoyable stay and that you would stay with us again when you are next in the Bristol area.

We hope to welcome you back to the hotel again soon, and if I can be of any assistance with future arrangements, please do not hesitate to contact me.

Kind Regards
Holly Garnett
Guest & Event Services Manager
holly.garnett@marriotthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walenstadt, Switzerland
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 August 2014 via mobile

When you walk into this hotel the grand entrance makes you feel like you are in a 5 star hotel . But as you enter further you can see clearly the signs if wear , cracks in the tiles , mould on the walls ect.
We stayed on the 4th floor which was ok. You could slightly hear the traffic but it wasn't to much of an issue . The most annoying thing about the room was the air conditioning . It kept going on and off at random times in the night keeping us awake (we eventually turned it off ) aswell as it being very noisy . The cleanliness wasn't that good either with hairs everywhere and mould around the edge o the carpet and in the bathroom .
However considering all of this the customer service was great with the staff willing to help you for anything. The breakfast was lovely with a wide variety with basically everything you could ever want for breakfast .
Sweets at reception for guests which I enjoyed thoroughly .
Overall an ok experience .

Stayed August 2014, travelled as a couple
Helpful?
Thank hannah j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Bristo... C, Guest Relations Manager at Bristol Marriott Hotel City Centre, responded to this review, 11 August 2014
Thank you for your review following your stay here at the Bristol Marriott Hotel City Centre.

With regards to your comments about the feel of the hotel, we do try our utmost to keep our building and the decor well maintained and up to date. I apologise that you did not feel that this was the case during your stay and I can assure that your feedback has been shared with our senior management team.

Please be advised that we will be getting our air conditioning units replaced in all of our bedrooms, with work starting shortly. This will result in quieter units that produce either hot or cold air at a much faster rate than the ones that we currently have in our bedrooms.

Thank you for your very kind comments about our staff. At Marriott, we strive to provide all our guests with high levels of service, and we are so pleased to hear that this was your experience.

We very much hope that we will welcome you back to our hotel again soon, and if I can be of any assistance with future arrangements, please do not hesitate to contact me.

Kind Regards
Holly Garnett
Guest & Event Services Manager
holly.garnett@marriotthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basingstoke
Level 6 Contributor
168 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 8 August 2014 via mobile

Check in was swift and friendly, room was on the 8th floor, aircon was really good although a little noisy. Fabulous pillows and all round good facilities. Location is great right by shopping centre and plenty of restaurants. Breakfast was good nice selection only niggle was waiting staff were slow and it took ages to get my hot milk and no chance of a second cup. I will definitely stay here again, got a fav deal under £100 via a hotel search and booking site so value for money. Parking is expensive though

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephelloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Bristo... C, Guest Relations Manager at Bristol Marriott Hotel City Centre, responded to this review, 11 August 2014
Thank you for your review following your stay at the Bristol Marriott Hotel City Centre. We are delighted to read that, overall, you had an enjoyable stay with us and that you would like to stay at our hotel again.

We hope that we will welcome you back to our hotel soon, and if I can be of any assistance with future arrangements, please do not hesitate to contact me.

Kind Regards
Holly Garnett
Guest & Event Services Manager
holly.garnett@marriotthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 6 August 2014

We stayed in this hotel for 2 nights. Having stayed in several hotels in Bristol to visit our daughter I can honestly say that this would be our first choice when we visit again. The staff are so friendly and helpful, the room was huge for a standard double and very reasonably priced.The view, from the room, over the city was spectacular. The breakfast was of good quality and presented well. Can't wait to stay again.

Room Tip: Next time we would book a room with the balconies as the windows cannot be opened in the standard ro...
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Sharon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Bristo... C, Guest Relations Manager at Bristol Marriott Hotel City Centre, responded to this review, 7 August 2014
Thank you for your review following your recent stay here at the Bristol Marriott Hotel City Centre. We are so pleased to read that you had an enjoyable stay with us and that you would choose to return to the hotel when you are next in Bristol.

We hope that we will welcome you back to our hotel again soon, and please do not hesitate to contact me if I can assist you with any future arrangements.

Kind Regards
Holly Garnett
Guest & Event Services Manager
holly.garnett@marriotthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

We spent Friday and Saturday night at the hotel.
On being told my partner was a little unwell when we signed in a member of staff brought free bottled water and herbal tea bags up to our room.
The breakfast was excellent.
Although the hotel was busy it was quiet at night.
The bed was very comfortable.
We went to attend a wedding in Bristol and would use the hotel again.

Room Tip: We asked for a quiet, high floor room and got this. We had a lovely view over a park with views of...
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Janet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Bristo... C, Guest Relations Manager at Bristol Marriott Hotel City Centre, responded to this review, 7 August 2014
Thank you for your review following your stay here at the Bristol Marriott Hotel City Centre. We are so pleased to hear that you had an enjoyable stay with us and that you would use the hotel again when you are next in the area.

We hope that you will return to the hotel soon, and if I can assist you with any future arrangements, please do not hesitate to contact me.

Kind Regards
Holly Garnett
Guest & Event Services Manager
holly.garnett@marriotthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2014

I booked 2 rooms at the Marriott Hotel and was pleased with the level of cleanliness, service and costs. Breakfast was an extra cost and at £20.00 each, was quote expensive. It was however, good quality and there was a very good level of choice. My only criticism is that there isn't free wifi, which considering your are in a wifi area (Central Bristol) there shouldn't be any reason why the hotel would charge an additional half-hourly fee to use their wifi.

Room Tip: Ask the hotel to place you in a section of the hotel with free wifi, otherwise you will be charged a...
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  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Bristo... C, Guest Relations Manager at Bristol Marriott Hotel City Centre, responded to this review, 7 August 2014
Thank you for your review following your stay here at the Bristol Marriott Hotel City Centre.

For our guests that book on a room only package, breakfast is available from £13.95 per person depending on the breakfast chosen. Please feel free to contact me on my details below with the details of your reservation if you would like me to investigate your breakfast charges to ensure that they are correct.

In reference to the Internet, please be advised that our Internet is complimentary in all of our public areas. With regards to Internet in guest bedrooms, the charges are dictated to us by our provider to ensure that our guests experience high speed and high security Internet access.

We are so pleased to hear that, overall, you enjoyed your stay with us and we very much hope that we will welcome you back to our hotel again soon. If I can be of any assistance with future arrangements, please feel free to contact me.

Kind Regards
Holly Garnett
Guest & Event Services Manager
holly.garnett@marriotthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bristol Marriott Hotel City Centre

Property: Bristol Marriott Hotel City Centre
Address: 2 Lower Castle Street | Old Market, Bristol BS1 3AD, England
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Bristol
#8 Business Hotel in Bristol
#9 Romantic Hotel in Bristol
#11 Luxury Hotel in Bristol
Price Range (Based on Average Rates): £
Hotel Class:4 star — Bristol Marriott Hotel City Centre 4*
Number of rooms: 294
Official Description (provided by the hotel):
On the doorstep of the Bristol Marriott Hotel City Centre, Cabot Circus Shopping Centre stands proud. With over 120 stores, including Harvey Nichols, House of Fraser to name a few. This fantastic destination places Bristol firmly in the spotlight. Experience a wonderful mix of traditional and modern Bristol at the exquisite Bristol Marriott Hotel City Centre. Our luxury hotel in southern England pampers the most discerning travelers. Located in the city centre close to businesses, shopping centres and area attractions, Marriott offers spacious rooms with air conditioning, high-speed Internet access, and 24-hour room service. Our Terrace Grill restaurant features a wonderful selection of international cuisine and fine wines and our Coffee Shop offers breakfast and lunch in a relaxed setting. Renowned as one of the largest conference centres in southwest England, the Marriott hotel - along with our superb catering and experienced staff - creates wedding ceremonies and conferences in great style. ... more   less 
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Also Known As:
Marriott Bristol
Bristol Marriott

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