We had pre booked a weekend trip for a wedding recently requesting a Superior double and a twin, both pre paid. When we got there we were informed that they did not have any twins available other than as Standard rooms. Were we offered a refund of the difference? Were we offered any alternative? Were the staff at all helpful and sympathetic? The simple answer is no on every count! To say that they were quite indifferent is an understatement!
By the way don't bother with a Superior Room "with a view", total waste of money as all you can see is the large trees that block your view of anything, even from the fourth floor. The rooms are small as well.
Car parking is only available at the expensive NCP next door and even with discount adds considerably to your overall expensive of a stay there.
- Official Description (provided by the hotel):
- A unique four star boutique style hotel with FREE WIFI throughout. Standing on Welsh Back a tree lined boulevard overlooking the river and historic Bristol Bridge in the heart of the old city which is one of the most desirable addresses in Bristol. The hotel offers 116 contemporary & quirky designed bedrooms each with a queen size bed, en-suite bath and separate shower with many extras such as a television and heated mirror in every bathroom. The hotel also offers a limited number of twin rooms, Mercure Privilege rooms and also a modern Suite with an amazing dual aspect view over the city and river. The ellipse bar & restaurant opens daily offering an array of scrumptious dishes, from light meals to gastronomic delights accompanied by an excellent choice of wines and champagnes. Alternatively, just enjoy a coffee, traditional afternoon tea or sip cocktails from the bar whilst watching the boats sail by. Whether you are planning to stay for leisure, a personal reason or business, this city centre Hotel will be the perfect location and prides itself on offering the highest standard of service with an eye for detail to ensure great quality with a local flair. For those wishing to exercise, take advantage of the facilities at the nearby Welsh Back Gym, a real working gym - not for posers - where the hotel has made arrangements for their guests to take advantage of their facilities with their compliments. This hotel is just a short ten minute stroll from Bristol Temple Meads railway station or if travelling by car, the adjacent Queen Charlotte Street NCP car park is ideal for parking where you will enjoy a twenty five percent discount from their tariff as a guest of this hotel. ... more less
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- Also Known As:
- Mercure Brigstow Bristol Hotel Bristol
- Accor Brigstow Bristol
- Mercure Bristol