We were using this hotel due to it being very close to the hospital which, is where my husband was being admitted for surgery.
On our booking form I asked for a room in a quiet part of the hotel. When we arrived we went to find our room and went through a door that said "Ssshhh quiet zone" excellent we thought, until we heard a baby crying and discovered it was in the room next to us!
The service at The Beefeater on our first day was very slow, but the food was good.
On the second day the Quorn burger was just warm, so I sent it back, when it came back to me it was much the same! I ate it as I was on my own, exhausted from the day and just wanted to eat and go to my room, but when my plate was collected I did point it out. I was immediately offered a free pudding/coffee which I declined, then paid my bill and left.
When I got to the room a hot bath and bed was my plan, I had a warm bath as the water didn't run hot, which did not impress me.
The compliment that I would make was that the staff in the hotel were very friendly and couldn't do enough to help, so that was much appreciated.More