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“Couldn't have been better!”
Review of The Washington

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The Washington
Ranked #30 of 37 Hotels in Bristol
Chester
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Couldn't have been better!”
Reviewed 26 December 2011

I stayed here in the week before Christmas so the atmosphere around the hotel was really festive and friendly! I visit Bristol quite regularly, but this is the first time I have ventured up to Clifton from the city centre and I have to say I will be doing it again - the area is much nicer and it is much quieter too. This hotel in particular was great value for money although parking is an extra charge (but cheaper than city centre where I paid £12 per night). The breakfast was really tasty and very busy (always a good sign I think). Will definitely stay again.

Room Tip: If you don't like stairs, ask for a ground or first floor room.
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  • Stayed December 2011, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Molls B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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656 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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North Devon
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 December 2011

Me & my boyfriend stayed here for 2nights whilst visiting friends in bristol. The hotel was excellent, the staff were very polite and helpful. Our room was a little on the small side but it didn't really bother us, and it was also very very warm. Not so much a problem for me but my boyfriend thought it was to hot. Room was very clean which i think is always the most important thing. The breakfast was ok, just the usual you would expect. I would happily stay here again and think you get what you pay for with this hotel. Would also recommend going to Racks as the food is lovely. This hotel is also very easy to access from the m5. Only downside is that i had asked for a quiet room if they could do it but got put in a road side room, and its very nosy but we managed, but then also going to Bristol what do you expect so that's not really something the hotel can be blamed for.

Room Tip: Ask for room away from roadside.
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  • Stayed December 2011, travelled as a couple
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    • Cleanliness
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Helpful?
1 Thank Emily100_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 4 December 2011

My wife and I stayed here for three nights in November 2011. Although the decor is a little tatty it is a great hotel if you are on a budget. The room we stayed in overlooked St Paul's Road and did not keep us awake during the night and the bed was comfy. The room was small but sufficient and the shower room was clean and with adequate white towels. The reception staff were very pleasant and helpful. The breakfast was excellent and the waitresses very welcoming. We parked the car outside the hotel in St Paul's Road so did not have to use the hotel parking.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Parky07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
1 review
Reviewed 21 November 2011

I went to Bristol with a colleague on a course and stayed at The Washington Hotel for 1 night. We were provided with excellent customer service and the hotel was good value for money. The twin room had good facilities and the beds were very comfortable. Properly the only criticism was the shower temperature did not remain at a constant temperature.

The breakfast next day had a good selection and was well cooked.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alison C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertfordshire
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 November 2011

The staff at this Hotel are very helpful and pleasant and the breakfast was excellent. Unfortunately everything else is terrible. The small towels, though clean, had very little if any pile left on them. When the bath taps were turned on the showerhead sprayed me, the wall and the floor. I thought there was a large cockroach on the bathroom floor but on closer inspection it turned out to be an unsightly burn in the lino.
The beds were so old and creaky that any movement woke you up, then the floorboards creaked even louder and woke my husband up. The bed linen was clean but so old it was almost threadbare. Our basement room was so tiny we kept bumping into each other and the dingy looking net curtain only just obscured an unattractive view of the basesment fire escape below the road.
Parking, although available, was tricky and cost extra. The number of stairs we had to climb up and down to get to our room was horrendous.
This sort of accommodation might be OK for impoverished and athletic students but we found it difficult and unpleasant and quite the worst hotel we have ever stayed in. How they manage to keep such good staff is beyond me.

Room Tip: Go somewhere elsle
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  • Stayed September 2011, travelled on business
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Helpful?
2 Thank Adriannesmyth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WashingtonManager, Manager at The Washington, responded to this review, 16 November 2011
I am extremely sorry that this reviewer's experience of the Washington was not a wholly positive one - this is not the feedback that any of of the team here would like to hear as as the reviewer points out, every team member is very tuned in to making every guests' stay an enjoyable one. It is also very unusual for any guest to leave here without having had a good stay, a quick glance at previous reviews will attest to that.

I would like to address a couple of the points that this reviewer has brought up. We have fresh bed linen and towels delivered to us on a daily basis. The bath towels are bath sheet size and previous to this review we have only had positive feedback about the quality of the products that are available for guest use. It would appear that in this instance, the quality was not up to the mark, so I have had a conversation with both my House Manager and our laundry supplier to make sure we are being more vigilant in this area.

We are a Grade 2 listed building so are battling the elements a bit with our decor, but we have an ongoing rolling refurbishment so am confident that whilst this room may have been below par, we are addressing any areas where we currently underperform. We do not have a lift in the Guest House so there are a few staircases that need to be tackled, but the staff here are more than willling to help with luggage and will allocate a ground floor room should stairs be a problem for any guest. I would advise any future guests to let us know prior to arrival so we can make the necessary arrangements for you.

We do also have a car park on site which is available for guest use at a small charge. Unfortunately we are unable to control where other locals park on the streets outside our car park, but again, are more than happy to come out and guide any cars in if they are having difficulties.

I would like to, once again, apologise for the stay that this reviewer had - it is clear that in this case we did not exceed their expectations as we would wish to do and for that I am very sorry. I would love the opportunity to talk to you in more detail in person - if you would also like this please call the Guest House and ask for the Manager. I do also hope that any future guests reading this review will take into account the many other more positive reviews that have been posted before making their decision.
Many thanks
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 November 2011

When we have been there, we got a room down in basement right next to the breakfast room. Room was small, twin beds, the furniture old, the room door worked only from outside, but didn´t go open from inside (the receptionist-man, fixed that with a little "kick"). The kitchen stuff was a bit loud in the early morning (woke us up at half five). Don´t know about other rooms. But the facilities in the room were good - nice tea, nice coffee, chocolate, fresh fruit etc. Breakfast is nice - a little buffet table and cooked breakf. The value for price is ok

  • Stayed October 2011, travelled on business
    • Value
    • Location
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Helpful?
Thank AndyKa74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midlands
Level Contributor
90 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 9 November 2011

Great value for money, clean, easy to find and park. Check in was quick and efficient and the room was entirely adequate [if needed a little updating]. The location was great, we walked into the city reasonably quickly and there were pubs and restaurants very closeby. Breakfast was good. Perfect for our needs.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Whereshallwego2next?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Washington

Property: The Washington
Address: 11-15 St. Pauls Road | Clifton, Bristol BS8 1LX, England
Region: United Kingdom > England > Bristol
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #30 of 37 Hotels in Bristol
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Washington 3*
Number of rooms: 46
Official Description (provided by the hotel):
The Washington offers City accommodation in the heart of Clifton. We combine both comfort and convenience with the most competitive of prices. An absolute must for those on a budget: quality accommodation and the highest standards of service. With a Full English or Continental breakfast, bowl of fruit, biscuits and complimentary tea and coffee included in the price of every room, the Washington really is the best value Guest House in Bristol.Whatever your reason for visiting, our friendly and efficient reception team is always on hand to make sure your stay is as enjoyable as possible. No matter how long you spend with us, whether it is one day or one month, the Washington's home-from-home atmosphere will perfectly harmonize with your time in the city. Guests at the Washington have a full range of restaurants, cafes and bars on their very doorstep, with Racks Bar & Kitchen and Cafe Clifton merely a few steps away, and the busy Whiteladies road nearby. Secure onsite parking is available for a small charge. ... more   less 
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Also Known As:
The Washington Hotel Bristol
Washington Hotel Bristol

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